The global demand for Unified Communication As A Service Market is presumed to reach the market size of nearly USD XX MN by 2028 from USD XX MN in 2021 with a CAGR of XX% under the study period 2022 - 2028.
Unified Communications-as-a-Service (UCaaS) refers to combining the SaaS model with telecommunication services with an integrated information protocol (IP) platform. It supports six communications functions, including enterprise telephony, audio, video or web conferencing, unified messaging, instant messaging, mobility, and communications-enabled business processes. The single-tenant service is utilized for connecting all on-premises applications. The multiple-tenant service is hosted on the service provider's cloud and allows multiple clients to share a single software platform. In addition, UCaaS minimizes capital investments to acquire hardware equipment and outsource resources and provides enhanced operational flexibility.
Market Dynamics
The growing need for effective communication solutions across many industries is a significant factor creating a positive outlook for the market. In addition, the extensive adoption of cloud computing solutions across the globe, the emerging trend of bring-your-own-devices (BYOD) for improved enterprise mobility, and technological advancements, such as machine learning (ML) and artificial intelligence (AI) based solutions for advanced communications, are playing as other growth-inducing factors. UCaaS solutions offer numerous benefits, including automated transcripts, smart tracking of speakers, and intuitive call recordings, which, in turn, contributing to the market growth. However, security concerns over cloud-based deployment and poor readiness to shift to modern unified communications hinder the market growth.
The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of unified communication as a service. The growth and trends of unified communication as a service industry provide a holistic approach to this study.
Market Segmentation
This section of the unified communication as a service market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.
By Deployment
- Public Cloud
- Private Cloud
By Vertical
- Automotive
- Education
- Healthcare
- BFSI
- Hospitality
- Real Estate
- Legal
- IT & Telecom
- Others
Regional Analysis
This section covers the regional outlook, which accentuates current and future demand for the Unified Communication As A Service market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.
Global Unified Communication As A Service Market Share by Region (Representative Graph)
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The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the unified communication as a service market include 8x8, Inc., ALE International, Avaya Inc., Cisco Systems Inc., Fuze, Inc., IBM Corporation, Mitel Networks Corp., NEC Corporation, RingCentral, Inc. and Verizon Communications Inc.. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.
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