The global demand for Service Delivery Automation Market is presumed to reach the valuation of nearly USD XX MN by 2028 from USD XX MN in 2021 with a CAGR of XX% during the period of 2022-2028.
Service delivery automation, or SDA, encompasses the various technologies used to automate a series of human actions in a business or IT process. Some of these technologies include AI, robotics, cognitive tools, etc. It can lower payroll costs by automating several repetitive, high-volume transactional processes involved in an organization like searching websites, administering purchase orders and invoices, communicating with customers, and administering databases. It can be used to improve the quality, governance, and compliance procedures involved. SDA is a non-invasive, high return, and low-risk system that is remediable. The factors that are considered when choosing a suitable SDA tool are the availability of support and source code maintenance.
Market Dynamics
The increasing adoption of a digital workforce and growing benefits of automation solutions for business processes across various end-user industries will be the critical drivers anticipated to boost this market's growth. SDA can significantly improve an organization's operational efficiency by catering to customers during peak demand periods in industries like retail, hospitality, healthcare, and logistics. SDA platforms are highly secure and are favored in the banking sector to maintain extensive audit trails for monitoring and compliance. Automation of processes can enhance service delivery, efficiency, and profit of an organization. The various factors hampering this market's growth are high initial setup costs, costs involved in training, and the platform's customization.
The report covers Porter's Five Forces Model, Market Attractiveness Analysis and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level.
Additionally, these tools also give inclusive assessment of each application/product segment in the global market of service delivery automation.
Market Segmentation
The entire service delivery automation market has been sub-categorized into type, organization size and industry vertical. The report provides an analysis of these subsets with respect to the geographical segmentation. This research study will keep marketer informed and helps to identify the target demographics for a product or service.
By Type
- IT Process Automation
- Business Process Automation
By Organization Size
- Large Enterprises
- Small and Medium-Sized Enterprises
By Industry Vertical
- BFSI
- IT, Telecommunication & Media
- Travel, Hospitality & Transportation
- Retail & Consumer Goods
- Healthcare & Pharmaceuticals
- Manufacturing & Logistics
- Others
Regional Analysis
This section covers regional segmentation which accentuates on current and future demand for service delivery automation market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand for individual application segment across all the prominent regions.
Global Service Delivery Automation Market Share by Region (Representative Graph)
The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the service delivery automation market include IBM, Uipath SRL, Ipsoft, Blue Prism, Xerox Corporation, Nice Systems Ltd., Celaton Limited, Openspan Inc., Automation Anywhere Inc., Arago Us, Inc., Genfour Ltd. This section includes a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.
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