Global Service Delivery Automation Market Report By Type (IT Process Automation, Business Process Automation), By Organization Size (Large Enterprises, Small and Medium-Sized Enterprises), By Industry Vertical (BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods, Healthcare & Pharmaceuticals, Manufacturing & Logistics, Others) And By Regions - Industry Trends, Size, Share, Growth, Estimation and Forecast, 2019-2026

ID:VMR11213579
October 2020
Report Formats:

The global demand for Service Delivery Automation Market is presumed to reach the valuation of nearly USD XXX MN by 2026 from USD XXX MN in 2019 with a CAGR of X.XX% under the study period of 2020 - 2026.
 
Service delivery automation, or SDA, encompasses the various technologies used to automate a series of human actions in a business or IT process. Some of these technologies include AI, robotics, cognitive tools, etc. It can lower payroll costs by automating several repetitive, high-volume transactional processes involved in an organization like searching websites, administering purchase orders and invoices, communicating with customers, and administering databases. It can be used to improve the quality, governance, and compliance procedures involved. SDA is a non-invasive, high return, and low-risk system that is remediable. The factors that are considered when choosing a suitable SDA tool are the availability of support and source code maintenance.
 
Market Dynamics
 
The increasing adoption of a digital workforce and growing benefits of automation solutions for business processes across various end-user industries will be the critical drivers anticipated to boost this market's growth. SDA can significantly improve an organization's operational efficiency by catering to customers during peak demand periods in industries like retail, hospitality, healthcare, and logistics. SDA platforms are highly secure and are favored in the banking sector to maintain extensive audit trails for monitoring and compliance. Automation of processes can enhance service delivery, efficiency, and profit of an organization. The various factors hampering this market's growth are high initial setup costs, costs involved in training, and the platform's customization.
 
The report covers Porter’s Five Forces Model, Market Attractiveness Analysis and Value Chain analysis. These tools help to get a clear picture of the industry’s structure and evaluate the competition attractiveness at a global level.
 
Additionally, these tools also give inclusive assessment of each application/product segment in the global market of service delivery automation.
 
Market Segmentation
 
The entire service delivery automation market has been sub-categorized into type, organization size and industry vertical. The report provides an analysis of these subsets with respect to the geographical segmentation. This research study will keep marketer informed and helps to identify the target demographics for a product or service.
 
By Type

  • IT Process Automation
  • Business Process Automation
 
By Organization Size
  • Large Enterprises
  • Small and Medium-Sized Enterprises
 
By Industry Vertical
  • BFSI
  • IT, Telecommunication & Media
  • Travel, Hospitality & Transportation
  • Retail & Consumer Goods
  • Healthcare & Pharmaceuticals
  • Manufacturing & Logistics
  • Others
 
Regional Analysis
 
This section covers regional segmentation which accentuates on current and future demand for service delivery automation market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand for individual application segment across all the prominent regions.
 
Europe Service Delivery Automation Market By Revenue (USD MN)
 

 
The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the service delivery automation market include IBM, Uipath SRL, Ipsoft, Blue Prism, Xerox Corporation, Nice Systems Ltd., Celaton Limited, Openspan Inc., Automation Anywhere Inc., Arago Us, Inc., Genfour Ltd. This section includes a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.
                                          
METHODOLOGY:
 
This market research report has been produced by gathering information on the basis of primary and secondary research. Secondary research has been done by using various sources which include (but not limited to) Company Websites, Paid Data Sources,  Technical Journals, Financial Reports, SEC Filings, and other different industry publications.
 
If specific information is required which is not currently within the scope of the report, it can be provided as a part of customization.

1 . PREFACE
       1.1. Report Description
           1.1.1. Objective
           1.1.2. Target Audience
           1.1.3. Unique Selling Proposition (USP) & offerings
       1.2. Research Scope
       1.3. Research Methodology
           1.3.1. Market Research Process
           1.3.2. Market Research Methodology
 
2 . EXECUTIVE SUMMARY
       2.1. Highlights of Service Delivery Automation Market
       2.2. Global Service Delivery Automation Market Snapshot
 
3 . SERVICE DELIVERY AUTOMATION – INDUSTRY ANALYSIS
       3.1. Introduction
       3.2. Market Drivers of Service Delivery Automation Market
       3.3. Market Restraints of Service Delivery Automation Market
       3.4. Opportunities of Service Delivery Automation Market
       3.5. Trends of Service Delivery Automation Market
       3.6. Porter’s Five Force Analysis of Service Delivery Automation Market
       3.7. Service Delivery Automation Market Attractiveness Analysis
           3.7.1 Market Attractive Analysis by Type
           3.7.2 Market Attractive Analysis by Organization Size
           3.7.3 Market Attractive Analysis by Industry Vertical
           3.7.4 Market Attractive Analysis by Region
 
4 . VALUE CHAIN ANALYSIS
       4.1. Service Delivery Automation Value Chain Analysis
       4.2. Service Delivery Automation Raw Material Analysis
           4.2.1. List of Raw Materials
           4.2.2. Service Delivery Automation Raw Material Manufactures List
           4.2.3. Price Trend of Service Delivery Automation Key Raw Materials
       4.3. List of Potential Buyers
       4.4. Marketing Channel
           4.4.1. Direct Marketing
           4.4.2. Indirect Marketing
           4.4.3. Marketing Channel Development Trend
 
5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK
       5.1. Impact Analysis of Covid-19 Outbreak on Service Delivery Automation Market
           5.1.1. Direct Impact on Production
           5.1.2. Supply Chain and Market Disruption
           5.1.3. Financial Impact on Firms and Financial Markets
       5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
       5.3. Service Delivery Automation Market: Pre V/S Post COVID-19
       5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic on the Service Delivery Automation Market Size in 2020, by Scenario
       5.5. COVID-19: Micro and Macro Factor Analysis on Service Delivery Automation Market
 
6 . GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS BY TYPE
       6.1 Overview by Type
       6.2 Historical Data 2015-2018
       6.3 Global Service Delivery Automation Market Analysis by Type
       6.4 Market Analysis of IT Process Automation by Regions
       6.6 Market Analysis of Business Process Automation by Regions
 
7 . GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS BY ORGANIZATION SIZE
       7.1 Overview by Organization Size
       7.2 Historical Data 2015-2018
       7.3 Global Service Delivery Automation Market Analysis by Organization Size
       7.4 Market Analysis of Large Enterprises by Regions
       7.5 Market Analysis of Small and Medium-Sized Enterprises by Regions
 
8 . GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS BY INDUSTRY VERTICAL
       8.1 Overview by Industry Vertical
       8.2 Historical Data 2015-2018
       8.3 Global Service Delivery Automation Market Analysis by Industry Vertical
       8.4 Market Analysis of BFSI by Regions
       8.5 Market Analysis of IT, Telecommunication & Media by Regions
       8.6 Market Analysis of Travel, Hospitality & Transportation by Regions
       8.7 Market Analysis of Retail & Consumer Goods by Regions
       8.8 Market Analysis of Healthcare & Pharmaceuticals by Regions
       8.9 Market Analysis of Manufacturing & Logistics by Regions
       8.10. Market Analysis of Others by Regions
 
9 . GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS BY GEOGRAPHY
       9.1. Regional Outlook
       9.2. Introduction
       9.3. North America
           9.3.1. Overview and Historic Data
           9.3.2. North America Service Delivery Automation Market Estimate By Market Segment
           9.3.3. North America Service Delivery Automation Market Estimate By Country
           9.3.4. United State
           9.3.5. Canada
           9.3.6. Mexico
       9.4. Europe
           9.4.1. Overview and Historic Data
           9.4.2. Europe Service Delivery Automation Market Estimate by Market Segment
           9.4.3. Europe Service Delivery Automation Market Estimate by Country
           9.4.4. United Kingdom
           9.4.5. France
           9.4.6. Germany
           9.4.7. Italy
           9.4.8. Russia
           9.4.9. Rest Of Europe
       9.5. Asia Pacific
           9.5.1. Overview and Historic Data
           9.5.2. Asia Pacific Service Delivery Automation Market Estimate by Market Segment
           9.5.3. Asia Pacific Service Delivery Automation Market Estimate by Country
           9.5.4. China
           9.5.5. India
           9.5.6. Japan
           9.5.7. South Korea
           9.5.8. Australia
           9.5.9. Rest Of Asia Pacific
       9.6. Latin America
           9.6.1. Overview and Historic Data
           9.6.2. Latin America Service Delivery Automation Market Estimate by Market Segment
           9.6.3. Latin America Service Delivery Automation Market Estimate by Country
           9.6.4. Brazil
           9.6.5. Argentina
           9.6.6. Peru
           9.6.7. Chile
           9.6.8. Rest of Latin America
       9.7. Middle East & Africa
           9.7.1. Overview and Historic Data
           9.7.2. Middle East & Africa Service Delivery Automation Market Estimate by Market Segment
           9.7.3. Middle East & Africa Service Delivery Automation Market Estimate by Country
           9.7.4. Saudi Arabia
           9.7.5. UAE
           9.7.6. Israel
           9.7.7. South Africa
           9.7.8. Rest Of Middle East And Africa
 
10 . COMPETITIVE LANDSCAPE OF THE SERVICE DELIVERY AUTOMATION COMPANIES
       10.1. Service Delivery Automation Market Competition
       10.2. Partnership/Collaboration/Agreement
       10.3. Merger And Acquisitions
       10.4. New Product Launch
       10.5. Other Developments
 
11 . COMPANY PROFILES OF SERVICE DELIVERY AUTOMATION INDUSTRY
       11.1. Company Share Analysis
       11.2. Market Concentration Rate
       11.3. IBM
           11.3.1. Company Overview
           11.3.2. Financials
           11.3.3. Products
           11.3.4. Recent Developments
       11.4. Uipath SRL
           11.4.1. Company Overview
           11.4.2. Financials
           11.4.3. Products
           11.4.4. Recent Developments
       11.5. Ipsoft
           11.5.1. Company Overview
           11.5.2. Financials
           11.5.3. Products
           11.5.4. Recent Developments
       11.6. Blue Prism
           11.6.1. Company Overview
           11.6.2. Financials
           11.6.3. Products
           11.6.4. Recent Developments
       11.7. Xerox Corporation
           11.7.1. Company Overview
           11.7.2. Financials
           11.7.3. Products
           11.7.4. Recent Developments
       11.8. Nice Systems Ltd.
           11.8.1. Company Overview
           11.8.2. Financials
           11.8.3. Products
           11.8.4. Recent Developments
       11.9. Celaton Limited
           11.9.1. Company Overview
           11.9.2. Financials
           11.9.3. Products
           11.9.4. Recent Developments
       11.10. Openspan Inc.
           11.10.1. Company Overview
           11.10.2. Financials
           11.10.3. Products
           11.10.4. Recent Developments
       11.11. Automation Anywhere Inc.
           11.11.1. Company Overview
           11.11.2. Financials
           11.11.3. Products
           11.11.4. Recent Developments
       11.12. Arago Us, Inc.
           11.12.1. Company Overview
           11.12.2. Financials
           11.12.3. Products
           11.12.4. Recent Developments
       11.13. Genfour Ltd.
           11.13.1. Company Overview
           11.13.2. Financials
           11.13.3. Products
           11.13.4. Recent Developments
 
 *Note - In company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies
 
LIST OF TABLES

  • Global Service Delivery Automation Market Snapshot
  • Drivers of The Global Service Delivery Automation Market Impact Analysis
  • Restraints of The Global Service Delivery Automation Market Impact Analysis
  • List of Raw Material
  • List of Raw Material Manufactures
  • List of Potential Buyers
  • COVID-19 Impact Analysis by Production, Import, Export and Demand
  • Service Delivery Automation Market: Pre V/S Post COVID-19
  • Estimated Impact Of The Coronavirus (Covid-19) Epidemic On The Service Delivery Automation Market Size In 2020, By Scenario
  • COVID-19: Micro and Macro Factor Analysis on Service Delivery Automation Market
  • Global Service Delivery Automation Market Analysis by Type (USD MN)
  • Historic Data 2015-2018
  • Global Service Delivery Automation Market Analysis in IT Process Automation by Geography (USD MN)
  • Global Service Delivery Automation Market Analysis in Business Process Automation by Geography (USD MN)
  • Global Service Delivery Automation Market Analysis by Organization Size (USD MN)
  • Historic Data 2015-2018
  • Global Service Delivery Automation Market Analysis in Large Enterprises by Geography (USD MN)
  • Global Service Delivery Automation Market Analysis in Small and Medium-Sized Enterprises by Geography (USD MN)
  • Global Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Historic Data 2015-2018
  • Global Service Delivery Automation Market Analysis in BFSI by Geography (USD MN)
  • Global Service Delivery Automation Market Analysis in IT, Telecommunication & Media by Geography (USD MN)
  • Global Service Delivery Automation Market Analysis in Travel, Hospitality & Transportation by Geography (USD MN)
  • Global Service Delivery Automation Market Analysis in Retail & Consumer Goods by Geography (USD MN)
  • Global Service Delivery Automation Market Analysis in Healthcare & Pharmaceuticals by Geography (USD MN)
  • Global Service Delivery Automation Market Analysis in Manufacturing & Logistics by Geography (USD MN)
  • Global Service Delivery Automation Market Analysis in Others    by Geography (USD MN)
  • Historic Data 2015-2018
  • Global Service Delivery Automation Market by Geography (USD MN)
  • Historic Data 2015-2018
  • North America Service Delivery Automation Market Analysis by Type (USD MN)
  • North America Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • North America Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • North America Service Delivery Automation Market Estimate by Country (USD MN)
  • United State Service Delivery Automation Market Analysis by Type (USD MN)
  • United State Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • United State Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Canada Service Delivery Automation Market Analysis by Type (USD MN)
  • Canada Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Canada Service Delivery Automation Market Estimate by Industry Vertical (USD MN)
  • Mexico Service Delivery Automation Market Analysis by Type (USD MN)
  • Mexico Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Mexico Service Delivery Automation Market Estimate by Industry Vertical (USD MN)
  • Europe Service Delivery Automation Market Analysis by Type (USD MN)
  • Europe Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Europe Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Europe Service Delivery Automation Market Estimate by Country (USD MN)
  • United Kingdom Service Delivery Automation Market Analysis by Type (USD MN)
  • United Kingdom Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • United Kingdom Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • France Service Delivery Automation Market Analysis by Type (USD MN)
  • France Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • France Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Germany Service Delivery Automation Market Analysis by Type (USD MN)
  • Germany Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Germany Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Italy Service Delivery Automation Market Analysis by Type (USD MN)
  • Italy Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Italy Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Russia Service Delivery Automation Market Analysis by Type (USD MN)
  • Russia Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Russia Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Spain Service Delivery Automation Market Analysis by Type (USD MN)
  • Spain Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Spain Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Rest of Europe Service Delivery Automation Market Analysis by Type (USD MN)
  • Rest of Europe Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Rest of Europe Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Asia Pacific Service Delivery Automation Market Analysis by Type (USD MN)
  • Asia Pacific Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Asia Pacific Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Asia Pacific Service Delivery Automation Market Estimate by Country (USD MN)
  • China Service Delivery Automation Market Analysis by Type (USD MN)
  • China Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • China Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Japan Service Delivery Automation Market Analysis by Type (USD MN)
  • Japan Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Japan Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • India Service Delivery Automation Market Analysis by Type (USD MN)
  • India Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • India Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • South Korea Service Delivery Automation Market Analysis by Type (USD MN)
  • South Korea Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • South Korea Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Australia Service Delivery Automation Market Analysis by Type (USD MN)
  • Australia Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Australia Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Rest of Asia Pacific Service Delivery Automation Market Analysis by Type (USD MN)
  • Rest of Asia Pacific Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Rest of Asia Pacific Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Latin America Service Delivery Automation Market Analysis by Type (USD MN)
  • Latin America Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Latin America Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Latin America Service Delivery Automation Market Estimate by Country (USD MN)
  • Brazil Service Delivery Automation Market Analysis by Type (USD MN)
  • Brazil Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Brazil Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Argentina Service Delivery Automation Market Analysis by Type (USD MN)
  • Argentina Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Argentina Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Peru Service Delivery Automation Market Analysis by Type (USD MN)
  • Peru Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Peru Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Chile Service Delivery Automation Market Analysis by Type (USD MN)
  • Chile Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Chile Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Rest of Latin America Service Delivery Automation Market Analysis by Type (USD MN)
  • Rest of Latin America Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Rest of Latin America Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Middle East & Africa Service Delivery Automation Market Analysis by Type (USD MN)
  • Middle East & Africa Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Middle East & Africa Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Middle East & Africa Service Delivery Automation Market Estimate by Country (USD MN)
  • Saudi Arabia Service Delivery Automation Market Analysis by Type (USD MN)
  • Saudi Arabia Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Saudi Arabia Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • UAE Service Delivery Automation Market Analysis by Type (USD MN)
  • UAE Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • UAE Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Israel Service Delivery Automation Market Analysis by Type (USD MN)
  • Israel Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Israel Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • South Africa Service Delivery Automation Market Analysis by Type (USD MN)
  • South Africa Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • South Africa Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Rest of Middle East and Africa Service Delivery Automation Market Analysis by Type (USD MN)
  • Rest of Middle East and Africa Service Delivery Automation Market Estimate by Organization Size (USD MN)
  • Rest of Middle East and Africa Service Delivery Automation Market Analysis by Industry Vertical (USD MN)
  • Partnership/Collaboration/Agreement
  • Mergers And Acquisiton
 
LIST OF FIGURES
 
  • Research Scope of Service Delivery Automation Report
  • Market Research Process
  • Market Research Methodology
  • Global Service Delivery Automation Market Size, by Region (2019)
  • Porters Five Forces Analysis
  • Market Attractiveness Analysis by Type
  • Market Attractiveness Analysis by Organization Size
  • Market Attractiveness Analysis by Industry Vertical
  • Market Attractiveness Analysis by Region
  • Value Chain Analysis
  • Global Service Delivery Automation Market Analysis by Type
  • Global Service Delivery Automation Market Analysis in IT Process Automation by Region
  • Global Service Delivery Automation Market Analysis in Business Process Automation by Region
  • Global Service Delivery Automation Market Analysis by Organization Size
  • Global Service Delivery Automation Market Analysis in Large Enterprises by Region
  • Global Service Delivery Automation Market Analysis in Small and Medium-Sized Enterprises by Region
  • Global Service Delivery Automation Market Analysis by Industry Vertical
  • Global Service Delivery Automation Market Analysis in BFSI by Region
  • Global Service Delivery Automation Market Analysis in IT, Telecommunication & Media by Region
  • Global Service Delivery Automation Market Analysis in Travel, Hospitality & Transportation by Region
  • Global Service Delivery Automation Market Analysis in Retail & Consumer Goods by Region
  • Global Service Delivery Automation Market Analysis in Healthcare & Pharmaceuticals by Region
  • Global Service Delivery Automation Market Analysis in Manufacturing & Logistics by Region
  • Global Service Delivery Automation Market Analysis in Others    by Region
  • Global Service Delivery Automation Market by Revenue
  • North America Service Delivery Automation Market by Revenue
  • Europe Service Delivery Automation Market by Revenue
  • Asia Pacific Service Delivery Automation Market by Revenue
  • Latin America Service Delivery Automation Market by Revenue
  • Middle East & Africa Service Delivery Automation Market by Revenue
  • Recent Development in Service Delivery Automation Industry
  • Company Market Share Analysis, 2019
 
* Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

Objectives of Study

  • Define and measure the global market
  • Volume or revenue forecast of the global market and its various sub-segments with respect to main geographies
  • Analyze and identify major market trends along with the factors driving or inhibiting the market growth
  • Study the company profiles of the major market players with their market share
  • Analyze competitive developments

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