Global Proactive Services Market Report By Technology (Analytics, Artificial Intelligence, Others), By Service (Design & Consulting, Managed Services, Technical Support), By Enterprise Size (Large Enterprise, Small & Medium Enterprise), By Application (Cloud Management, Customer Experience Management, Data Center Management, End-point Management, Network Management, Others), By End-Use (BFSI, Government, Healthcare, Manufacturing, Media & Communications, Retail, Others) And By Regions - Industry Trends, Size, Share, Growth, Estimation and Forecast, 2020-2027

ID:VMR11214216
April 2021
Report Formats:
Global Proactive Services Market Overview
The key driver impacting the proactive services market is the rapidly rising number of cyber threats and attacks. There is a vast growth observed in cyber-attacks across the globe due to the current lack of global technology governance and growing internet usage.  for instance, as per the World Economic Forum, Cyberattacks are considered the 7th most likely, 8th most impactful risk, and the 2nd most concerning risk for doing business internationally in the next ten years. In 2019 Attacks on IoT devices augmented by over 300% in the first half. In 2021, cybercrime damages estimated to be reached US$6 trillion. As per the Fintechnews organization, coronavirus pandemic is responsible for a 238% increase in banks' attacks; 80% of firms have seen an augment in cyber attacks. cloud-based attacks climb by 630% between January and April 2020. In 95% of cases, cyber-attack victims are companies working in the retail, government, or tech sectors. Moreover, increasing focus on delivering enhanced customer experience is estimated to be a significant factor that positively impacts market growth.
According to Value Market Research, the global proactive services market was valued at around USD 3500 million in 2020 and is estimated to grow at a CAGR of about 20% during the forecast period of 2021 to 2027.

The massive adoption of smartphones and growing usage of the internet and IoT devices are estimated to augment proactive services demand in the forecast period. for instance, globally, the number of internet users extended from 413 million in 2000 to over 3.4 billion in 2016. The one billion obstacles were passed in 2005 as per our world in the data report. It is expected that there are over 21 billion IoT devices worldwide, and their number will double by 2025. however, the growing concerns over privacy and security may hamper the global proactive services market in the long run. also, lack of qualified talent and high implementation costs negatively impact market growth. the current industry trends, such as AI-based proactive services, cloud technology adoption, and growing cybersecurity concerns, are expected to provide market players with several market opportunities.

The proactive services market is vast, with many local and global players. the key leaders follow different strategies to improve their market position, such as contracts, mergers, contracts, extending product portfolio, acquisitions, expansions, and product innovations to improve their market share globally. for instance, in February 2018, symantec corporation publicizes to work with Microsoft Corporation to add an extra layer of protection to Microsoft Azure to protect its customers proactively against cyber threats. It also provides security and control on corporate use of the cloud, averts data leaks in compliance with governmental regulations and corporate policies. The key players included in the report are Microsoft Corporation, Fortinet, Inc., Symantec Corporation, Avaya Inc., Hewlett Packard Enterprise Company, IBM Corporation, Juniper Network, Inc., DXC Technology Company, Huawei Technologies Co., Ltd., Cisco Systems, Inc.

Global Proactive Services Market Share

In this research report, the proactive services market is segmented by technology, service, enterprise size, application, end-use, and region.

Analysis by Technology:
By technology, the report is categorized into analytics, artificial intelligence, and others. Analytics dominates the technology segment with over 50% share in 2020. It is due to the rising adoption of analytics solutions by the companies as an analytics-led proactive service model helps users in attaining active client care. Also, organizations can analyze recent and historical anomalies using analytics to determine main causes so that strategies can be made for preventing recurrence. Moreover, growing demand from expanding Inforfation technology sector, contribute to the growth of  analytics technology in the forecast period.

Analysis by Service:
By service, the report is categorized into design & consulting, managed services, and technical support. The managed services dominate the service segment with over 35% share in 2020. It is due to the rapid digitization across the globe which makes the companies frequently innovate and progress their infrastructure to stay competitive. It also helps the organization drop operating expenses, enhance operational efficiency, and support businesses to focus on core competencies. Moreover, substantial technological advancements such as big data and cloud computing drive the market demand from the managed services in the forecast period.

Analysis by Enterprises:
 By enterprise size, the report is categorized into a large enterprise and small & medium enterprise. The large enterprise dominates the enterprise segment with over 60% share in 2020. It is due to the robust financial capability, which allows large enterprises to implement digital transformation across different sectors and build a digital strategy to boost businesses. Moreover, high investment ability allows the large organization to deploy cloud technology and on-premises proactive services, thus drives the market demand from the large enterprises in the forecast period.

Analysis by Applications:
By applications, the report is categorized into cloud management, customer experience management, data center management, end-point management, network management, and others. Customer experience management dominates the enterprise segment with over 22.5% share in 2020. It is due to the growing focus of companies to provide improved customer experience and customer value proposition. Also, it helps in distributing good word of mouth, which can help in attracting new customers. Moreover, growing instances of cyber-attacks drive the market demand in the forecast period.

Analysis by End-Use:
 By end-use, the report is categorized into BFSI, government, healthcare, manufacturing, media & communications, retail, and others. The BFSI dominates the end-use segment with over 37.5% share in 2020. It is due to the massive adoption of proactive services as it always deals with critical financial data. Also, rapid digitalization has altered customer practices, and therefore, customers look for instant service. Proactive services considerably help BFSI organizations reduce costs without compromising customer satisfaction and providing security to critical financial data. Moreover, the globalization of financial services drives the market demand from the BFSI sector in the forecast period.

Analysis by Region:
 In the regional outlook of the global proactive services market, the North America region dominates with a 40% market share during the forecast period. It is due to the increasing government investments in the development of artificial intelligence (AI), IoT, and machine learning, and rapid technological advancements. Moreover, early technology adoption and the presence of some of the leading players of the market in the region contribute to the development of the proactive services market across North America.

Market Segmentation covered in the Report:
By Technology
  • Analytics
  • Artificial Intelligence
  • Others
By Service
  • Design & Consulting
  • Managed Services
  • Technical Support
By Enterprise Size
  • Large Enterprise
  • Small & Medium Enterprise
By Application
  • Cloud Management
  • Customer Experience Management
  • Data Center Management
  • End-point Management
  • Network Management
  • Others
By End-Use 
  • BFSI
  • Government
  • Healthcare
  • Manufacturing
  • Media & Communications
  • Retail
  • Others
By Region
  • North America
  • Europe
  • the Asia Pacific
  • Latin America
  • The Middle East and Africa
 METHODOLOGY

This market research report has been produced by gathering information on the basis of primary and secondary research. Secondary research has been done by using various sources which include (but not limited to) Company Websites, Paid Data Sources, Technical Journals, Financial Reports, SEC Filings, and other different industry publications. 

If specific information is required which is not currently within the scope of the report, it can be provided as a part of customization. 

1 . PREFACE
       1.1. Report Description
           1.1.1. Objective
           1.1.2. Target Audience
           1.1.3. Unique Selling Proposition (USP) & offerings
       1.2. Research Scope
       1.3. Research Methodology
           1.3.1. Market Research Process
           1.3.2. Market Research Methodology
 
2 . EXECUTIVE SUMMARY
       2.1. Highlights of Market
       2.2. Global Market Snapshot
 
3 . PROACTIVE SERVICES – INDUSTRY ANALYSIS
       3.1. Introduction - Market Dynamics
       3.2. Market Drivers
       3.3. Market Restraints
       3.4. Opportunities
       3.5. Industry Trends
       3.6. Porter’s Five Force Analysis
       3.7. Market Attractiveness Analysis
           3.7.1 By Technology
           3.7.2 By Service
           3.7.3 By Enterprise Size
           3.7.4 By Application
           3.7.5 By End-Use
           3.7.6 By Region
 
4 . VALUE CHAIN ANALYSIS
       4.1. Value Chain Analysis
       4.2. Raw Material Analysis
           4.2.1. List of Raw Materials
           4.2.2. Raw Material Manufactures List
           4.2.3. Price Trend of Key Raw Materials
       4.3. List of Potential Buyers
       4.4. Marketing Channel
           4.4.1. Direct Marketing
           4.4.2. Indirect Marketing
           4.4.3. Marketing Channel Development Trend
 
5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK
       5.1. Impact Analysis of Covid-19 Outbreak
           5.1.1. Direct Impact on Production
           5.1.2. Supply Chain and Market Disruption
           5.1.3. Financial Impact on Firms and Financial Markets
       5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
       5.3. Market: Pre V/S Post COVID-19
       5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic
       5.5. COVID-19: Micro and Macro Factor Analysis
 
6 . GLOBAL PROACTIVE SERVICES MARKET ANALYSIS BY TECHNOLOGY
       6.1 Overview by Technology
       6.2 Historical and Forecast Data
       6.3 Analysis by Technology
       6.4 Analytics Market by Regions
       6.5 Artificial Intelligence Market by Regions
       6.6 Others Market by Regions
 
7 . GLOBAL PROACTIVE SERVICES MARKET ANALYSIS BY SERVICE
       7.1 Overview by Service
       7.2 Historical and Forecast Data
       7.3 Analysis by Service
       7.4 Design & Consulting Market by Regions
       7.5 Managed Services Market by Regions
       7.6 Technical Support Market by Regions
 
8 . GLOBAL PROACTIVE SERVICES MARKET ANALYSIS BY ENTERPRISE SIZE
       8.1 Overview by Enterprise Size
       8.2 Historical and Forecast Data
       8.3 Analysis by Enterprise Size
       8.4 Large Enterprise Market by Regions
       8.5 Small & Medium Enterprise Market by Regions
 
9 . GLOBAL PROACTIVE SERVICES MARKET ANALYSIS BY APPLICATION
       9.1 Overview by Application
       9.2 Historical and Forecast Data
       9.3 Analysis by Application
       9.4 Cloud Management Market by Regions
       9.5 Customer Experience Management Market by Regions
       9.6 Data Center Management Market by Regions
       9.7 End-point Management Market by Regions
       9.8 Network Management Market by Regions
       9.9 Others Market by Regions
 
10 . GLOBAL PROACTIVE SERVICES MARKET ANALYSIS BY END-USE
       10.1 Overview by End-Use
       10.2 Historical and Forecast Data
       10.3 Analysis by End-Use
       10.4 BFSI Market by Regions
       10.5 Government Market by Regions
       10.6 Healthcare Market by Regions
       10.7 Manufacturing Market by Regions
       10.8 Media & Communications Market by Regions
       10.9 Retail Market by Regions
 
11 . GLOBAL PROACTIVE SERVICES MARKET ANALYSIS BY GEOGRAPHY
       11.1. Regional Outlook
       11.2. Introduction
       11.3. North America
           11.3.1. Overview, Historic and Forecast Data
           11.3.2. North America By Segment
           11.3.3. North America By Country
           11.3.4. United State
           11.3.5. Canada
           11.3.6. Mexico
       11.4. Europe
           11.4.1. Overview, Historic and Forecast Data
           11.4.2. Europe by Segment
           11.4.3. Europe by Country
           11.4.4. United Kingdom
           11.4.5. France
           11.4.6. Germany
           11.4.7. Italy
           11.4.8. Russia
           11.4.9. Rest Of Europe
       11.5. Asia Pacific
           11.5.1. Overview, Historic and Forecast Data
           11.5.2. Asia Pacific by Segment
           11.5.3. Asia Pacific by Country
           11.5.4. China
           11.5.5. India
           11.5.6. Japan
           11.5.7. South Korea
           11.5.8. Australia
           11.5.9. Rest Of Asia Pacific
       11.6. Latin America
           11.6.1. Overview, Historic and Forecast Data
           11.6.2. Latin America by Segment
           11.6.3. Latin America by Country
           11.6.4. Brazil
           11.6.5. Argentina
           11.6.6. Peru
           11.6.7. Chile
           11.6.8. Rest of Latin America
       11.7. Middle East & Africa
           11.7.1. Overview, Historic and Forecast Data
           11.7.2. Middle East & Africa by Segment
           11.7.3. Middle East & Africa by Country
           11.7.4. Saudi Arabia
           11.7.5. UAE
           11.7.6. Israel
           11.7.7. South Africa
           11.7.8. Rest Of Middle East And Africa
 
12 . COMPETITIVE LANDSCAPE OF THE PROACTIVE SERVICES COMPANIES
       12.1. Proactive Services Market Competition
       12.2. Partnership/Collaboration/Agreement
       12.3. Merger And Acquisitions
       12.4. New Product Launch
       12.5. Other Developments
 
13 . COMPANY PROFILES OF PROACTIVE SERVICES INDUSTRY
       13.1. Company Share Analysis
       13.2. Market Concentration Rate
       13.3. Microsoft Corporation
           13.3.1. Company Overview
           13.3.2. Financials
           13.3.3. Products
           13.3.4. Recent Developments
       13.4. Fortinet, Inc.
           13.4.1. Company Overview
           13.4.2. Financials
           13.4.3. Products
           13.4.4. Recent Developments
       13.5. Symantec Corporation
           13.5.1. Company Overview
           13.5.2. Financials
           13.5.3. Products
           13.5.4. Recent Developments
       13.6. Avaya Inc.
           13.6.1. Company Overview
           13.6.2. Financials
           13.6.3. Products
           13.6.4. Recent Developments
       13.7. Hewlett Packard Enterprise Company
           13.7.1. Company Overview
           13.7.2. Financials
           13.7.3. Products
           13.7.4. Recent Developments
       13.8. IBM Corporation
           13.8.1. Company Overview
           13.8.2. Financials
           13.8.3. Products
           13.8.4. Recent Developments
       13.9. Juniper Network, Inc.
           13.9.1. Company Overview
           13.9.2. Financials
           13.9.3. Products
           13.9.4. Recent Developments
       13.10. DXC Technology Company
           13.10.1. Company Overview
           13.10.2. Financials
           13.10.3. Products
           13.10.4. Recent Developments
       13.11. Huawei Technologies Co., Ltd.
           13.11.1. Company Overview
           13.11.2. Financials
           13.11.3. Products
           13.11.4. Recent Developments
       13.12. Cisco Systems, Inc.
           13.12.1. Company Overview
           13.12.2. Financials
           13.12.3. Products
           13.12.4. Recent Developments
 
 *Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies
 
 LIST OF TABLES
 

  •  Market Snapshot
  •  Drivers : Impact Analysis
  •  Restraints : Impact Analysis
  •  List of Raw Material
  •  List of Raw Material Manufactures
  •  List of Potential Buyers
  •  COVID-19 Impact Analysis by Production, Import, Export and Demand
  •  Pre V/S Post COVID-19
  •  Estimated Impact Of The Coronavirus (Covid-19) Epidemic
  •  COVID-19: Micro and Macro Factor Analysis
  •  Analysis by Technology (USD MN)
  •  Analytics Market by Geography (USD MN)
  •  Artificial Intelligence Market by Geography (USD MN)
  •  Others Market by Geography (USD MN)
  •  Analysis Market by Service (USD MN)
  •  Design & Consulting Market by Geography (USD MN)
  •  Managed Services Market by Geography (USD MN)
  •  Technical Support Market by Geography (USD MN)
  •  Analysis by Enterprise Size (USD MN)
  •  Large Enterprise Market by Geography (USD MN)
  •  Small & Medium Enterprise Market by Geography (USD MN)
  •  Analysis by Application (USD MN)
  •  Cloud Management Market by Geography (USD MN)
  •  Customer Experience Management Market by Geography (USD MN)
  •  Data Center Management Market by Geography (USD MN)
  •  End-point Management Market by Geography (USD MN)
  •  Network Management Market by Geography (USD MN)
  •  Others Market by Geography (USD MN)
  •  Analysis by End-Use  (USD MN)
  •  BFSI Market by Geography (USD MN)
  •  Government Market by Geography (USD MN)
  •  Healthcare Market by Geography (USD MN)
  •  Manufacturing Market by Geography (USD MN)
  •  Media & Communications Market by Geography (USD MN)
  •  Retail Market by Geography (USD MN)
  •  Others Market by Geography (USD MN)
  •  Global Proactive Services Market by Geography (USD MN)
  •  North America Market Analysis (USD MN)
  •  United State Market Analysis (USD MN)
  •  Canada Market Analysis (USD MN)
  •  Mexico Market Analysis (USD MN)
  •  Europe Market Analysis (USD MN)
  •  Europe Market Estimate by Country (USD MN)
  •  United Kingdom Market Analysis (USD MN)
  •  France Market Analysis (USD MN)
  •  Germany Market Analysis (USD MN)
  •  Italy Market Analysis (USD MN)
  •  Russia Market Analysis (USD MN)
  •  Spain Market Analysis (USD MN)
  •  Rest of Europe Market Analysis (USD MN)
  •  Asia Pacific Market Analysis (USD MN)
  •  China Market Analysis (USD MN)
  •  Japan Market Analysis (USD MN)
  •  India Market Analysis (USD MN)
  •  South Korea Market Analysis (USD MN)
  •  Australia Market Analysis (USD MN)
  •  Rest of Asia Pacific Market Analysis (USD MN)
  •  Latin America Market Analysis (USD MN)
  •  Brazil Market Analysis (USD MN)
  •  Argentina Market Analysis (USD MN)
  •  Peru Market Analysis (USD MN)
  •  Chile Market Analysis (USD MN)
  •  Rest of Latin America Market Analysis (USD MN)
  •  Middle East & Africa Market Analysis (USD MN)
  •  Saudi Arabia Market Analysis (USD MN)
  •  UAE Market Analysis (USD MN)
  •  Israel Market Analysis (USD MN)
  •  South Africa Market Analysis (USD MN)
  •  Rest of Middle East and Africa Market Analysis (USD MN)
  •  Partnership/Collaboration/Agreement
  •  Mergers And Acquisiton
 
 LIST OF FIGURES
 
  •  Research Scope of Proactive Services Report
  •  Market Research Process
  •  Market Research Methodology
  •  Global Proactive Services Market Size, by Region (USD MN)
  •  Porters Five Forces Analysis
  •  Market Attractiveness Analysis by Technology
  •  Market Attractiveness Analysis by Service
  •  Market Attractiveness Analysis by Enterprise Size
  •  Market Attractiveness Analysis by Application
  •  Market Attractiveness Analysis by End-Use
  •  Market Attractiveness Analysis by Region
  •  Value Chain Analysis
  •  Global Market Analysis by Technology (USD MN)
  •  Analytics Market by Geography (USD MN)
  •  Artificial Intelligence Market by Geography (USD MN)
  •  Others Market by Geography (USD MN)
  •  Global Market Analysis by Service (USD MN)
  •  Design & Consulting Market by Geography (USD MN)
  •  Managed Services Market by Geography (USD MN)
  •  Technical Support Market by Geography (USD MN)
  •  Global Market Analysis by Enterprise Size (USD MN)
  •  Large Enterprise Market by Geography (USD MN)
  •  Small & Medium Enterprise Market by Geography (USD MN)
  •  Global Market Analysis by Application (USD MN)
  •  Cloud Management Market by Geography (USD MN)
  •  Customer Experience Management Market by Geography (USD MN)
  •  Data Center Management Market by Geography (USD MN)
  •  End-point Management Market by Geography (USD MN)
  •  Network Management Market by Geography (USD MN)
  •  Others Market by Geography (USD MN)
  •  Global Market Analysis by End-Use  (USD MN)
  •  BFSI Market by Geography (USD MN)
  •  Government Market by Geography (USD MN)
  •  Healthcare Market by Geography (USD MN)
  •  Manufacturing Market by Geography (USD MN)
  •  Media & Communications Market by Geography (USD MN)
  •  Retail Market by Geography (USD MN)
  •  Others Market by Geography (USD MN)
  •  Global Market by Revenue
  •  North America Market by Revenue
  •  Europe Market by Revenue
  •  Asia Pacific Market by Revenue
  •  Latin America Market by Revenue
  •  Middle East & Africa Market by Revenue
  •  Recent Development in Industry
  •  Company Market Share Analysis, 2020
 
 * Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

Buy Chapters or Sections

Avail customized purchase options to meet your exact research needs:

  • Buy sections of this report
  • Buy country level reports
  • Request for historical data
  • Request discounts available for Start-Ups & Universities

Objectives of Study

  • Define and measure the global market
  • Volume or revenue forecast of the global market and its various sub-segments with respect to main geographies
  • Analyze and identify major market trends along with the factors driving or inhibiting the market growth
  • Study the company profiles of the major market players with their market share
  • Analyze competitive developments

Why Choose Us

Client First Policy
Excellent Quality
Robust After Sales Support
24/7 Email Support

Clients

Testimonials