Global Healthcare BPO Market Report

The global demand for Healthcare BPO Market is presumed to reach the market size of nearly USD 792.17 Million by 2032 from USD 334.31 Million in 2023 with a CAGR of 10.06% under the study period 2024 - 2032. Regarding volume, the was calculated XX Units in 2023 and forecast to touch XX Units by 2032 with a CAGR of XX% during 2024-2032.

Healthcare Business Processing outsourcing (BPO) refers to a business activity wherein the medical professionals or providers outsources the non-core medical services from the third party service provider through a contract. The non-core medical services includes medical billing, data entry services, claim processing, patient medical records, and many more related services. These healthcare BPO aid the medical providers in maximizing efficiencies and overall outcomes with lower cost and related risks. It also provides extensive focus on the patient's medical condition through easy access to the specialist leading to reduction in errors related to medical records.

Market Dynamics

The healthcare BPO market is growing at a significant pace owing to increasing healthcare cost. Rising efforts by the government to minimize the overall cost associated with the healthcare and medical services, is another factor that favoring the market growth. Ongoing advancement in the field of healthcare IT coupled with higher demand for better and cost-effective healthcare services is boosting the growth of the healthcare BPO market. However, the growth of the healthcare BPO market is mainly hampered owing to hidden cost associated with healthcare BPO and concerns related to data privacy and security.

The report covers Porter's Five Forces Model, Market Attractiveness Analysis and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level.

Additionally, these tools also give inclusive assessment of each application/product segment in the global market of healthcare BPO.

Market Segmentation

The entire healthcare BPO market has been sub-categorized into payer service and provider services. The report provides an analysis of these subsets with respect to the geographical segmentation. This research study will keep marketer informed and helps to identify the target demographics for a product or service.

By Provider Service

• Revenue Cycle Management
• Patient Enrollment
• Patient Care

By Payer Service

• Claims Management
• Product Development & Business Acquisition (PDBA)
• Member Management
• Provider Management
• Care Management
• Integrated Front-End Services And Back-Office Operations
• Billing And Accounts Management Services
• HR Services

By Life Science Service

• Manufacturing
• R&D
• Non-Clinical Services

Regional Analysis

This section covers regional segmentation which accentuates on current and future demand for healthcare BPO market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand for individual application segment across all the prominent regions.

Global Healthcare BPO Market Share by Region (Representative Graph)



The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the Healthcare BPO market include Accenture, Cognizant, Tata Consultancy Services, Xerox Corporation, WNS (Holdings) Limited, NTT Data Corporation, IQVIA (US), Mphasis, Genpact, Wipro, Infosys BPM, Firstsource Solutions, IBM Corporation, HCL Technologies, Sutherland Global, GeBBS Healthcare Solutions, Lonza. This section includes a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.