Global Customer Relationship Management Market Report By Solution (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, Social Media Monitoring, Others), By Deployment (On-premise, Cloud), By Organzaton Size (Large Enterprises, Small and Medium Enterprise), By End-Use (BFSI, Retail, Healthcare, IT & Telecom, Discrete Manufacturing, Government & Education, Others) And By Regions - Industry Trends, Size, Share, Growth, Estimation and Forecast, 2020-2027

ID:VMR11212419
April 2021
Report Formats:
The global demand for Customer Relationship Management Market is presumed to reach the valuation of nearly USD XX MN by 2026 from USD XX MN in 2019 with a CAGR of XX% under the study period of 2020 - 2026.
 
Customer relationship management (CRM) is an approach to manage the organization's connection with the present and potential clients. It uses data analysis about customers' history with a firm to improve business relationships with customers focusing on customer retention. The approach compiles data from a range of sources such as different communication channels, including a company's website, marketing materials and more recently, telephone, email, and social media.
 
Market Dynamics
 
The key factor driving the growth of the market is the company’s preference for customer data in real-time. Every organization aimed at increasing productivity and efficiency to become a successful business. The way to a successful business is fair relations with the clients. CRM keeps ahead of business competition with mobile and cloud solutions. CRM companies using mobile CRM solutions are seeing far higher adoption rates. With mobile CRM access, companies now expect to be able to connect platforms and technologies with customer data, to provide a more personalized experience. Cloud-based CRM solution is leading the market. The increasing need to access their software from multiple devices and locations has led to the rise of cloud-based CRM segment.
 
The report covers Porter’s Five Forces Model, Market Attractiveness Analysis and Value Chain analysis. These tools help to get a clear picture of the industry’s structure and evaluate the competition attractiveness at a global level.
 
Additionally, these tools also give inclusive assessment of each application/product segment in the global market of Customer Relationship Management.
 
Market Segmentation
 
The entire Customer Relationship Management market has been sub-categorized into solution, deployment mode, organization size, and end use. The report provides an analysis of these subsets with respect to the geographical segmentation. This research study will keep marketer informed and helps to identify the target demographics for a product or service.
 
By Solution
  • Customer Service
  • Customer Experience Management
  • CRM Analytics
  • Marketing Automation
  • Salesforce Automation
  • Social Media Monitoring
  • Others
 
By Deployment
  • On-Premise
  • Cloud
 
By Organizaton Size
  • Large Enterprises
  • Small and Medium Enterprise
 
By End-Use
  • BFSI
  • Retail
  • Healthcare
  • IT & Telecom
  • Discrete Manufacturing
  • Government & Education
  • Others
 
Regional Analysis
 
This section covers regional segmentation which accentuates on current and future demand for customer relationship management market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand for individual application segment across all the prominent regions.
 
Global Customer Relationship Management Market Share by Region (Representative Graph)
 
Global Customer Relationship Management Market Share
 
The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the customer relationship management market include Salesforce.com, Microsoft, Adobe, SAP, Oracle. This section includes a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.
                                            
METHODOLOGY:
 
This market research report has been produced by gathering information on the basis of primary and secondary research. Secondary research has been done by using various sources which include (but not limited to) Company Websites, Paid Data Sources,  Technical Journals, Financial Reports, SEC Filings, and other different industry publications.
 
If specific information is required which is not currently within the scope of the report, it can be provided as a part of customization.

1 . PREFACE
       1.1. Report Description
           1.1.1. Objective
           1.1.2. Target Audience
           1.1.3. Unique Selling Proposition (USP) & offerings
       1.2. Research Scope
       1.3. Research Methodology
           1.3.1. Market Research Process
           1.3.2. Market Research Methodology
 
2 . EXECUTIVE SUMMARY
       2.1. Highlights of Customer Relationship Management Market
       2.2. Global Customer Relationship Management Market Snapshot
 
3 . CUSTOMER RELATIONSHIP MANAGEMENT – INDUSTRY ANALYSIS
       3.1. Introduction
       3.2. Market Drivers of Customer Relationship Management Market
       3.3. Market Restraints of Customer Relationship Management Market
       3.4. Opportunities of Customer Relationship Management Market
       3.5. Trends of Customer Relationship Management Market
       3.6. Porter’s Five Force Analysis of Customer Relationship Management Market
       3.7. Customer Relationship Management Market Attractiveness Analysis
           3.7.1 Market Attractive Analysis by Solution
           3.7.2 Market Attractive Analysis by Deployment
           3.7.3 Market Attractive Analysis by Organizaton Size
           3.7.4 Market Attractive Analysis by End-Use
           3.7.5 Market Attractive Analysis by Region
 
4 . VALUE CHAIN ANALYSIS
       4.1. Customer Relationship Management Value Chain Analysis
       4.2. Customer Relationship Management Raw Material Analysis
           4.2.1. List of Raw Materials
           4.2.2. Customer Relationship Management Raw Material Manufactures List
           4.2.3. Price Trend of Customer Relationship Management Key Raw Materials
       4.3. List of Potential Buyers
       4.4. Marketing Channel
           4.4.1. Direct Marketing
           4.4.2. Indirect Marketing
           4.4.3. Marketing Channel Development Trend
 
5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK
       5.1. Impact Analysis of Covid-19 Outbreak on Customer Relationship Management Market
           5.1.1. Direct Impact on Production
           5.1.2. Supply Chain and Market Disruption
           5.1.3. Financial Impact on Firms and Financial Markets
       5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
       5.3. Customer Relationship Management Market: Pre V/S Post COVID-19
       5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic on the Customer Relationship Management Market Size in 2020, by Scenario
       5.5. COVID-19: Micro and Macro Factor Analysis on Customer Relationship Management Market
 
6 . GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET ANALYSIS BY SOLUTION
       6.1 Overview by Solution
       6.2 Global Customer Relationship Management Market Analysis by Solution
       6.3 Market Analysis of Customer Service by Regions
       6.4 Market Analysis of Customer Experience Management by Regions
       6.6 Market Analysis of CRM Analytics by Regions
       6.5 Market Analysis of Marketing Automation by Regions
       6.7 Market Analysis of Salesforce Automation by Regions
       6.8 Market Analysis of Social Media Monitoring by Regions
       6.9 Market Analysis of Others by Regions
 
7 . GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET ANALYSIS BY DEPLOYMENT
       7.1 Overview by Deployment
       7.2 Global Customer Relationship Management Market Analysis by Deployment
       7.3 Market Analysis of On-Premise by Regions
       7.4 Market Analysis of Cloud by Regions
 
8 . GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET ANALYSIS BY ORGANIZATON SIZE
       8.1 Overview by Organizaton Size
       8.2 Global Customer Relationship Management Market Analysis by Organizaton Size
       8.3 Market Analysis of Large Enterprises by Regions
       8.4 Market Analysis of Small and Medium Enterprise by Regions
 
9 . GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET ANALYSIS BY END-USE
       9.1 Overview by End-Use
       9.2 Global Customer Relationship Management Market Analysis by End-Use
       9.3 Market Analysis of BFSI by Regions
       9.4 Market Analysis of Retail by Regions
       9.5 Market Analysis of Healthcare by Regions
       9.6 Market Analysis of IT & Telecom by Regions
       9.7 Market Analysis of Discrete Manufacturing by Regions
       9.8 Market Analysis of Government & Education by Regions
       9.9 Market Analysis of Others by Regions
 
10 . GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET ANALYSIS BY GEOGRAPHY
       10.1. Regional Outlook
       10.2. Introduction
       10.3. North America
           10.3.1. Overview
           10.3.2. North America Customer Relationship Management Market Estimate by Country
           10.3.3. United State
           10.3.4. Rest of North America
       10.4. Europe
           10.4.1. Overview
           10.4.2. Europe Customer Relationship Management Market Estimate by Market Segment
           10.4.3. Europe Customer Relationship Management Market Estimate by Country
           10.4.4. United Kingdom
           10.4.5. France
           10.4.6. Germany
           10.4.7 Rest of Europe
       10.5. Asia Pacific
           10.5.1. Overview
           10.5.2. Asia Pacific Customer Relationship Management Market Estimate by Market Segment
           10.5.3. Asia Pacific Customer Relationship Management Market Estimate by Country
           10.5.4. China
           10.5.5. Japan
           10.5.6. India
           10.5.7. Rest of Asia Pacific
       10.6. Latin America
           10.6.1. Overview
           10.6.2. Latin America Customer Relationship Management Market Estimate by Market Segment
           10.6.3. Latin America Customer Relationship Management Market Estimate by Country
           10.6.4. Brazil
           10.6.5. Rest of Latin America
       10.7. Middle East & Africa
           10.7.1. Overview
           10.7.2. Middle East & Africa Customer Relationship Management Market Estimate by Market Segment
           10.7.3. Middle East & Africa Customer Relationship Management Market Estimate by Country
           10.7.4. Middle East
           10.7.5. Africa
 
11 COMPETITIVE LANDSCAPE OF THE CUSTOMER RELATIONSHIP MANAGEMENT COMPANIES
       11.1. Customer Relationship Management Market Competition
       11.2. Partnership/Collaboration/Agreement
       11.3. Merger And Acquisitions
       11.4. New Product Launch
       11.5. Other Developments
 
12 COMPANY PROFILES OF CUSTOMER RELATIONSHIP MANAGEMENT INDUSTRY
       12.1. Company Share Analysis
       12.2. Market Concentration Rate
       12.3. Salesforce.com
           12.3.1. Company Overview
           12.3.2. Financials
           12.3.3. Products
           12.3.4. Recent Developments
       12.4. Microsoft
           12.4.1. Company Overview
           12.4.2. Financials
           12.4.3. Products
           12.4.4. Recent Developments
       12.5. Adobe
           12.5.1. Company Overview
           12.5.2. Financials
           12.5.3. Products
           12.5.4. Recent Developments
       12.6. SAP
           12.6.1. Company Overview
           12.6.2. Financials
           12.6.3. Products
           12.6.4. Recent Developments
       12.7. Oracle
           12.7.1. Company Overview
           12.7.2. Financials
           12.7.3. Products
           12.7.4. Recent Developments
 
 *Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies
 
LIST OF TABLES

  • Global Customer Relationship Management Market Snapshot
  • Drivers of The Global Customer Relationship Management Market Impact Analysis
  • Restraints of The Global Customer Relationship Management Market Impact Analysis
  • List of Raw Material
  • List of Raw Material Manufactures
  • List of Potential Buyers
  • COVID-19 Impact Analysis by Production, Import, Export and Demand
  • Customer Relationship Management Market: Pre V/S Post COVID-19
  • Estimated Impact Of The Coronavirus (Covid-19) Epidemic On The Customer Relationship Management Market Size In 2020, By Scenario
  • COVID-19: Micro and Macro Factor Analysis on Customer Relationship Management Market
  • Global Customer Relationship Management Market Analysis by Solution (USD MN)
  • Global Customer Relationship Management Market Analysis in Customer Service by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Customer Experience Management by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in CRM Analytics by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Marketing Automation by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Salesforce Automation by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Social Media Monitoring by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Others by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis by Deployment (USD MN)
  • Global Customer Relationship Management Market Analysis in On-Premise by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Cloud by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis by Organizaton Size  (USD MN)
  • Global Customer Relationship Management Market Analysis in Large Enterprises by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Small and Medium Enterprise by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis by End-Use  (USD MN)
  • Global Customer Relationship Management Market Analysis in BFSI by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Retail by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Healthcare by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in IT & Telecom by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Discrete Manufacturing by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Government & Education by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Others by Geography (USD MN)
  • Global Customer Relationship Management Market by Geography (USD MN)
  • North America Customer Relationship Management Market Analysis by Solution (USD MN)
  • North America Customer Relationship Management Market Estimate by Deployment (USD MN)
  • North America Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • North America Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • North America Customer Relationship Management Market Estimate by Country (USD MN)
  • United State Customer Relationship Management Market Analysis by Solution (USD MN)
  • United State Customer Relationship Management Market Estimate by Deployment (USD MN)
  • United State Customer Relationship Management Market Analysis by Organizaton Size  (USD MN)
  • United State Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Rest of North America Customer Relationship Management Market Analysis by Solution (USD MN)
  • Rest of North America Customer Relationship Management Market Estimate by Deployment (USD MN)
  • Rest of North America Customer Relationship Management Market Estimate by Organizaton Size (USD MN)
  • Rest of North America Customer Relationship Management Market Estimate by End-Use (USD MN)
  • Europe Customer Relationship Management Market Analysis by Solution (USD MN)
  • Europe Customer Relationship Management Market Estimate by Deployment (USD MN)
  • Europe Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • Europe Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Europe Customer Relationship Management Market Estimate by Country (USD MN)
  • United Kingdom Customer Relationship Management Market Analysis by Solution (USD MN)
  • United Kingdom Customer Relationship Management Market Estimate by Deployment (USD MN)
  • United Kingdom Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • United Kingdom Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • France Customer Relationship Management Market Analysis by Solution (USD MN)
  • France Customer Relationship Management Market Estimate by Deployment (USD MN)
  • France Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • France Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Germany Customer Relationship Management Market Analysis by Solution (USD MN)
  • Germany Customer Relationship Management Market Estimate by Deployment (USD MN)
  • Germany Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • Germany Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Rest of Europe Customer Relationship Management Market Analysis by Solution (USD MN)
  • Rest of Europe Customer Relationship Management Market Estimate by Deployment (USD MN)
  • Rest of Europe Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • Rest of Europe Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Asia Pacific Customer Relationship Management Market Analysis by Solution (USD MN)
  • Asia Pacific Customer Relationship Management Market Estimate by Deployment (USD MN)
  • Asia Pacific Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • Asia Pacific Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Asia Pacific Customer Relationship Management Market Estimate by Country (USD MN)
  • China Customer Relationship Management Market Analysis by Solution (USD MN)
  • China Customer Relationship Management Market Estimate by Deployment (USD MN)
  • China Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • China Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Japan Customer Relationship Management Market Analysis by Solution (USD MN)
  • Japan Customer Relationship Management Market Estimate by Deployment (USD MN)
  • Japan Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • Japan Customer Relationship Management Market Estimate by End-Use (USD MN)
  • India Customer Relationship Management Market Analysis by Solution (USD MN)
  • India Customer Relationship Management Market Estimate by Deployment (USD MN)
  • India Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • India Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Rest of Asia Pacific Customer Relationship Management Market Analysis by Solution (USD MN)
  • Rest of Asia Pacific Customer Relationship Management Market Estimate by Deployment (USD MN)
  • Rest of Asia Pacific Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • Rest of Asia Pacific Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Latin America Customer Relationship Management Market Analysis by Solution (USD MN)
  • Latin America Customer Relationship Management Market Estimate by Deployment (USD MN)
  • Latin America Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • Latin America Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Latin America Customer Relationship Management Market Estimate by Country (USD MN)
  • Brazil Customer Relationship Management Market Analysis by Solution (USD MN)
  • Brazil Customer Relationship Management Market Estimate by Deployment (USD MN)
  • Brazil Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • Brazil Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Rest of Latin America Customer Relationship Management Market Analysis by Solution (USD MN)
  • Rest of Latin America Customer Relationship Management Market Estimate by Deployment (USD MN)
  • Rest of Latin America Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • Rest of Latin America Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Middle East & Africa Customer Relationship Management Market Analysis by Solution (USD MN)
  • Middle East & Africa Customer Relationship Management Market Estimate by Deployment (USD MN)
  • Middle East & Africa Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • Middle East & Africa Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Middle East & Africa Customer Relationship Management Market Estimate by Country (USD MN)
  • Middle East Customer Relationship Management Market Analysis by Solution (USD MN)
  • Middle East Customer Relationship Management Market Estimate by Deployment (USD MN)
  • Middle East Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • Middle East Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Africa Customer Relationship Management Market Analysis by Solution (USD MN)
  • Africa Customer Relationship Management Market Estimate by Deployment (USD MN)
  • Africa Customer Relationship Management Market Estimate by Organizaton Size  (USD MN)
  • Africa Customer Relationship Management Market Estimate by End-Use  (USD MN)
  • Partnership/Collaboration/Agreement
  • Mergers And Acquisiton
  • New Product Launch
  • Other Developments
  • Company Market Share Analysis, 2019
 
LIST OF FIGURES
 
  • Research Scope of Customer Relationship Management Report
  • Market Research Process
  • Market Research Methodology
  • Global Customer Relationship Management Market Size, by Region (USD MN)
  • Porters Five Forces Analysis
  • Market Attractiveness Analysis by Solution
  • Market Attractiveness Analysis by Deployment
  • Market Attractiveness Analysis by Organizaton Size
  • Market Attractiveness Analysis by End-Use
  • Market Attractiveness Analysis by Region
  • Value Chain Analysis
  • Global Customer Relationship Management Market Analysis by Solution (USD MN)
  • Global Customer Relationship Management Market Analysis in Customer Service by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Customer Experience Management by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in CRM Analytics by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Marketing Automation by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Salesforce Automation by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Social Media Monitoring by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Others by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis by Deployment (USD MN)
  • Global Customer Relationship Management Market Analysis in On-Premise by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Cloud by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis by Organizaton Size  (USD MN)
  • Global Customer Relationship Management Market Analysis in Large Enterprises by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Small and Medium Enterprise by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis by End-Use  (USD MN)
  • Global Customer Relationship Management Market Analysis in BFSI by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Retail by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Healthcare by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in IT & Telecom by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Discrete Manufacturing by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Government & Education by Geography (USD MN)
  • Global Customer Relationship Management Market Analysis in Others by Geography (USD MN)
  • Latin America Customer Relationship Management Market by Revenue
  • Middle East & Africa Customer Relationship Management Market by Revenue
  • Recent Development in Customer Relationship Management Industry
  • Company Market Share Analysis, 2019
 
* Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

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Objectives of Study

  • Define and measure the global market
  • Volume or revenue forecast of the global market and its various sub-segments with respect to main geographies
  • Analyze and identify major market trends along with the factors driving or inhibiting the market growth
  • Study the company profiles of the major market players with their market share
  • Analyze competitive developments

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