Global Customer Relationship Management Market Report By Solution (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, Social Media Monitoring, Others), By Deployment (On-premise, Cloud), By Organzaton Size (Large Enterprises, Small and Medium Enterprise), By End-Use (BFSI, Retail, Healthcare, IT & Telecom, Discrete Manufacturing, Government & Education, Others) And By Regions - Industry Trends, Size, Share, Growth, Estimation and Forecast, 2021-2028

Name: Global Customer Relationship Management Market Report
Brand: Value Market Research
SKU: Consumer Goods And Services
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ID:VMR11212419

April 2021

Report Formats: Electronic (PDF), MS EXCEL

Description
Table Of Content

The global demand for Customer Relationship Management Market is presumed to reach the valuation of nearly USD XX MN by 2028 from USD XX MN in 2021 with a CAGR of XX% during the period of 2022-2028.

Customer relationship management (CRM) is an approach to manage the organization's connection with the present and potential clients. It uses data analysis about customers' history with a firm to improve business relationships with customers focusing on customer retention. The approach compiles data from a range of sources such as different communication channels, including a company's website, marketing materials and more recently, telephone, email, and social media.

Market Dynamics

The key factor driving the growth of the market is the company’s preference for customer data in real-time. Every organization aimed at increasing productivity and efficiency to become a successful business. The way to a successful business is fair relations with the clients. CRM keeps ahead of business competition with mobile and cloud solutions. CRM companies using mobile CRM solutions are seeing far higher adoption rates. With mobile CRM access, companies now expect to be able to connect platforms and technologies with customer data, to provide a more personalized experience. Cloud-based CRM solution is leading the market. The increasing need to access their software from multiple devices and locations has led to the rise of cloud-based CRM segment.

The report covers Porter’s Five Forces Model, Market Attractiveness Analysis and Value Chain analysis. These tools help to get a clear picture of the industry’s structure and evaluate the competition attractiveness at a global level.

Additionally, these tools also give inclusive assessment of each application/product segment in the global market of Customer Relationship Management.

Market Segmentation

The entire Customer Relationship Management market has been sub-categorized into solution, deployment mode, organization size, and end use. The report provides an analysis of these subsets with respect to the geographical segmentation. This research study will keep marketer informed and helps to identify the target demographics for a product or service.

By Solution

By Deployment

On-Premise
Cloud

By Organizaton Size

Large Enterprises
Small and Medium Enterprise

By End-Use

Regional Analysis

This section covers regional segmentation which accentuates on current and future demand for customer relationship management market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand for individual application segment across all the prominent regions.

Global Customer Relationship Management Market Share by Region (Representative Graph)

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the customer relationship management market include Salesforce.com, Microsoft, Adobe, SAP, Oracle. This section includes a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

1 . PREFACE
       1.1. Report Description
           1.1.1. Objective
           1.1.2. Target Audience
           1.1.3. Unique Selling Proposition (USP) & offerings
       1.2. Research Scope
       1.3. Research Methodology
           1.3.1. Market Research Process
           1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY
       2.1. Highlights of Customer Relationship Management Market
       2.2. Global Customer Relationship Management Market Snapshot

3 . CUSTOMER RELATIONSHIP MANAGEMENT – INDUSTRY ANALYSIS
       3.1. Introduction
       3.2. Market Drivers of Customer Relationship Management Market
       3.3. Market Restraints of Customer Relationship Management Market
       3.4. Opportunities of Customer Relationship Management Market
       3.5. Trends of Customer Relationship Management Market
       3.6. Porter’s Five Force Analysis of Customer Relationship Management Market
       3.7. Customer Relationship Management Market Attractiveness Analysis
           3.7.1 Market Attractive Analysis by Solution
           3.7.2 Market Attractive Analysis by Deployment
           3.7.3 Market Attractive Analysis by Organizaton Size
           3.7.4 Market Attractive Analysis by End-Use
           3.7.5 Market Attractive Analysis by Region

4 . VALUE CHAIN ANALYSIS
       4.1. Customer Relationship Management Value Chain Analysis
       4.2. Customer Relationship Management Raw Material Analysis
           4.2.1. List of Raw Materials
           4.2.2. Customer Relationship Management Raw Material Manufactures List
           4.2.3. Price Trend of Customer Relationship Management Key Raw Materials
       4.3. List of Potential Buyers
       4.4. Marketing Channel
           4.4.1. Direct Marketing
           4.4.2. Indirect Marketing
           4.4.3. Marketing Channel Development Trend

5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK
       5.1. Impact Analysis of Covid-19 Outbreak on Customer Relationship Management Market
           5.1.1. Direct Impact on Production
           5.1.2. Supply Chain and Market Disruption
           5.1.3. Financial Impact on Firms and Financial Markets
       5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
       5.3. Customer Relationship Management Market: Pre V/S Post COVID-19
       5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic on the Customer Relationship Management Market Size in 2020, by Scenario
       5.5. COVID-19: Micro and Macro Factor Analysis on Customer Relationship Management Market

6 . GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET ANALYSIS BY SOLUTION
       6.1 Overview by Solution
       6.2 Global Customer Relationship Management Market Analysis by Solution
       6.3 Market Analysis of Customer Service by Regions
       6.4 Market Analysis of Customer Experience Management by Regions
       6.6 Market Analysis of CRM Analytics by Regions
       6.5 Market Analysis of Marketing Automation by Regions
       6.7 Market Analysis of Salesforce Automation by Regions
       6.8 Market Analysis of Social Media Monitoring by Regions
       6.9 Market Analysis of Others by Regions

7 . GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET ANALYSIS BY DEPLOYMENT
       7.1 Overview by Deployment
       7.2 Global Customer Relationship Management Market Analysis by Deployment
       7.3 Market Analysis of On-Premise by Regions
       7.4 Market Analysis of Cloud by Regions

8 . GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET ANALYSIS BY ORGANIZATON SIZE
       8.1 Overview by Organizaton Size
       8.2 Global Customer Relationship Management Market Analysis by Organizaton Size
       8.3 Market Analysis of Large Enterprises by Regions
       8.4 Market Analysis of Small and Medium Enterprise by Regions

9 . GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET ANALYSIS BY END-USE
       9.1 Overview by End-Use
       9.2 Global Customer Relationship Management Market Analysis by End-Use
       9.3 Market Analysis of BFSI by Regions
       9.4 Market Analysis of Retail by Regions
       9.5 Market Analysis of Healthcare by Regions
       9.6 Market Analysis of IT & Telecom by Regions
       9.7 Market Analysis of Discrete Manufacturing by Regions
       9.8 Market Analysis of Government & Education by Regions
       9.9 Market Analysis of Others by Regions

10 . GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET ANALYSIS BY GEOGRAPHY
       10.1. Regional Outlook
       10.2. Introduction
       10.3. North America
           10.3.1. Overview
           10.3.2. North America Customer Relationship Management Market Estimate by Country
           10.3.3. United State
           10.3.4. Rest of North America
       10.4. Europe
           10.4.1. Overview
           10.4.2. Europe Customer Relationship Management Market Estimate by Market Segment
           10.4.3. Europe Customer Relationship Management Market Estimate by Country
           10.4.4. United Kingdom
           10.4.5. France
           10.4.6. Germany
           10.4.7 Rest of Europe
       10.5. Asia Pacific
           10.5.1. Overview
           10.5.2. Asia Pacific Customer Relationship Management Market Estimate by Market Segment
           10.5.3. Asia Pacific Customer Relationship Management Market Estimate by Country
           10.5.4. China
           10.5.5. Japan
           10.5.6. India
           10.5.7. Rest of Asia Pacific
       10.6. Latin America
           10.6.1. Overview
           10.6.2. Latin America Customer Relationship Management Market Estimate by Market Segment
           10.6.3. Latin America Customer Relationship Management Market Estimate by Country
           10.6.4. Brazil
           10.6.5. Rest of Latin America
       10.7. Middle East & Africa
           10.7.1. Overview
           10.7.2. Middle East & Africa Customer Relationship Management Market Estimate by Market Segment
           10.7.3. Middle East & Africa Customer Relationship Management Market Estimate by Country
           10.7.4. Middle East
           10.7.5. Africa

11 COMPETITIVE LANDSCAPE OF THE CUSTOMER RELATIONSHIP MANAGEMENT COMPANIES
       11.1. Customer Relationship Management Market Competition
       11.2. Partnership/Collaboration/Agreement
       11.3. Merger And Acquisitions
       11.4. New Product Launch
       11.5. Other Developments

12 COMPANY PROFILES OF CUSTOMER RELATIONSHIP MANAGEMENT INDUSTRY
       12.1. Company Share Analysis
       12.2. Market Concentration Rate
       12.3. Salesforce.com
           12.3.1. Company Overview
           12.3.2. Financials
           12.3.3. Products
           12.3.4. Recent Developments
       12.4. Microsoft
           12.4.1. Company Overview
           12.4.2. Financials
           12.4.3. Products
           12.4.4. Recent Developments
       12.5. Adobe
           12.5.1. Company Overview
           12.5.2. Financials
           12.5.3. Products
           12.5.4. Recent Developments
       12.6. SAP
           12.6.1. Company Overview
           12.6.2. Financials
           12.6.3. Products
           12.6.4. Recent Developments
       12.7. Oracle
           12.7.1. Company Overview
           12.7.2. Financials
           12.7.3. Products
           12.7.4. Recent Developments

*Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies

LIST OF TABLES

LIST OF FIGURES

* Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

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Objectives of Study

Define and measure the global market
Volume or revenue forecast of the global market and its various sub-segments with respect to main geographies
Analyze and identify major market trends along with the factors driving or inhibiting the market growth
Study the company profiles of the major market players with their market share
Analyze competitive developments

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