The global demand for Conversational Commerce Market is presumed to reach the market size of nearly USD XX MN by 2028 from USD XX MN in 2021 with a CAGR of XX% under the study period 2022 - 2028.
Conversational commerce, also known as conversational marketing or chat commerce, is a method for online businesses to use the power of conversation to promote their products and services. Conversational e-commerce technologies offer online firms a wide range of capabilities designed to save web shop owners time, money, and resources while fostering economic growth and aiding in scenario planning. Conversational commerce solutions provide businesses with a wide range of customer service, marketing, and sales capabilities. Conversational commerce makes it easier for customers and companies to communicate. By giving quick and efficient customer service and creating new chances for companies to interact with their website visitors and increase online sales, it offers win-win customer service that benefits both the customer and the online retailer.
Market Dynamics
A rising number of businesses are using conversational commerce to capitalize on social media to promote to their targeted consumers. Conversational commerce comprises messages, responses, information sharing, understanding the customers' needs, and satisfying customer and client requirements. The key advantage of conversational commerce is that it makes the company more approachable and accessible for the clients. Owing the above-mentioned benefits boost the conversational commerce market growth globally. Furthermore, the conversational commerce chatbots segment is propelling market growth since it is a predominant means of communication for customers on the company’s website and on social media.
The research report covers Porter’s Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry’s structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of conversational commerce. The growth and trends of conversational commerce industry provide a holistic approach to this study.
Market Segmentation
This section of the conversational commerce market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.
By Component
- Solution
- Services (Training And Consulting Services, System Integration And Implementation Services, Support And Maintenance Services)
By Type
- Chatbots
- Intelligent Virtual Assistants
By Deployment Mode
By Enterprise Size
- Small And Mid-Sized Enterprises (SMEs)
- Large Enterprises
By Business Function
- Sales
- Finance
- HR
- Operations
- IT Service Management
By Industry
- Bfsi
- Healthcare And Life Sciences
- It & Telecom
- Retail And E-Commerce
- Travel And Hospitality
- Media And Entertainment
- Automotive
- Others
Regional Analysis
This section covers the regional outlook, which accentuates current and future demand for the Conversational Commerce market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.
Global Conversational Commerce Market Share by Region (Representative Graph)
The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the conversational commerce market include Charles GmbH, Octane AI, WorkFusion, Quiq, SleekFlow, Cognicor, Recart, Via, Glia, Onlim, Action.AI, Inbenta, Wizard Commerce, Webio Ltd, Take App, CM.com, Drift, Yalo, Liveperson. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.
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