The global demand for Conversation Intelligence Platform Market is presumed to reach the market size of nearly USD XX MN by 2030 from USD XX MN in 2022 with a CAGR of XX% under the study period 2023 - 2030.
Conversation intelligence refers to software that uses artificial intelligence to analyze speech or text to derive data-driven insights from conversations between sales agents and customers. The conversation data from these platforms are streamed between other technology platforms such as CRMs, ad platforms, data analytics, and attribution solution, and digital experience platforms to take action on the data in real-time. It is used by revenue teams in sales, marketing, customer experience, and e-commerce to enhance buying experiences, increase conversions, and ultimately, in order to drive more revenue. The rise of software for conversation intelligence has paved the way for sophisticated tools to improve sales and service performance.
Market Dynamics
Many benefits offered by the conversation intelligence software such as automated call transcription and analysis, optimize performance, reduce the time taken to revert the customer queries, eliminate errors, extract valuable data from calls, gain critical insights, and others are the driving factors that boost the demand. In addition to this, cost-effective solutions provided by cloud-based deployment and an increase in the number of small and medium-sized enterprises are projected to propel the growth of the market. Further, the rising adoption of AI-based technology is also driving market growth.
The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of conversation intelligence platform. The growth and trends of conversation intelligence platform industry provide a holistic approach to this study.
Market Segmentation
This section of the conversation intelligence platform market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.
By Type
By Component
By Deployment
- Public
- Private
- Hybrid Cloud
By Enterprise Size
- Small And Medium Enterprises
- Large Enterprises
By Industry Vertical
- BFSI
- IT & Telecom
- Manufacturing
- Retail
- Healthcare
- Energy & Utilities
Regional Analysis
This section covers the regional outlook, which accentuates current and future demand for the Conversation Intelligence Platform market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.
Global Conversation Intelligence Platform Market Share by Region (Representative Graph)
The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the Conversation Intelligence Platform market include Gong.io, Chorus.ai (AffectLayer), SalesLoft, CallRail, ExecVision, RingDNA, Jiminny, VoiceOps, DialogTech, Convin, Dialpad, Refract, Tethr. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.
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