Global Cloud Communication Platform Market Report By Solution (Unified Communication And Collaboration, Web Real-Time Communication, Interactive Voice Response, Voice Over Internet Protocol, Application Programming Interface, And Reporting And Analytics), Service (Training And Consulting, Support And Maintenance, And Managed Service), Organization Size (Small- And Medium-Sized Enterprises And Large Enterprises), Vertical (BSFI, Healthcare, Telecommunication And ITES, Government, Retail, Travel And Hospitality, Education, Manufacturing, And Others), And By Regions - Industry Trends, Size, Share
ID:VMR11210865
January 2020
Report Formats:

In accordance with this study, the Global Cloud Communication Platform Market value registered in 2019 was close to USD XXX BN and is predicted to outstretch revenue by USD XXX BN in 2026 with a CAGR of X.XX% during the period of 2020-2026.
 
Cloud communication platform is a cloud-based delivery model where voice, messages, and data are transferred in real time between two or more parties with the help of the internet by deploying application program interface (API). The cloud services provider act as primary data centers for enterprises and also offer customer’s access to cloud storage.
 
Market Dynamics
 
The increasing adoption of organizations towards cloud-based services for customer-centric solutions and services is escalating the growth of cloud communication market. In addition to this, rising usage of cloud computing services because of its cost-effectiveness is further pushing the market growth. On the flip side, high investment cost to set up cloud services along with security & privacy concerns hinders the market growth.
 
The report has been created by using crucial tools such as Porter’s Five Forces Model, Market Attractiveness Analysis and Value Chain analysis to help businesses around the globe navigate opportunities and challenges in the rapidly evolving marketplace with clarity. These tools also serve the detailed information of each application/product segment in the global market of cloud communication platform. 
 
Market Segmentation
 
The study offers a decisive view of the global cloud communication platform market by segmenting it in terms of solution, service, organization size, and vertical. The report analyzes these subsets with respect to the regional segmentation. This research study will prepare marketers for the evolving needs of their customers.
 
By Solution

  • Unified Communication and Collaboration (UCC/UCaaS)
  • Web Real-Time Communication (WebRTC)
  • Interactive Voice Response (IVR)
  • Voice Over Internet Protocol (VoIP)
  • Application Programming Interface (API)
  • Reporting and Analytics
 
By Service
  • Training and Consulting
  • Support and Maintenance
  • Managed Service
 
By Organization Size
  • Small- and Medium-Sized Enterprises
  • Large Enterprises
 
By Vertical
  • Banking, Financial Services, and Insurance
  • Healthcare
  • Telecommunication and ITes
  • Government
  • Retail
  • Travel and Hospitality
  • Education
  • Manufacturing
  • Others
 
Regional Analysis
 
This section covers the cloud communication platform market for the regions North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Regional segmentation has been done based on the present and future trends in the global cloud communication platform market along with the individual application segment across all the prominent region.
 
Europe Cloud Communication Platform Market By Revenue (USD MN)
 

 
This research report also includes profiles of major companies operating in the global market. Some of the prominent players operating in the global cloud communication platform market are 8x8, Inc., Avaya, Inc., Callfire, Cisco System, Inc., Netfortris, Inc., Nexmo, Inc., Plivo, Inc., Telestax, Inc., Twilio, Inc., and West IP Communications, Inc., and Others. This section cover profiling of major players in terms of important aspects such as company overview, financial overview, business strategy, and recent developments undertaken during the forecast horizon.
 
 
METHODOLOGY:
 
The projections featured in the report have been derived by using primary and secondary research. Secondary research has been carried out by using various sources which include (but not limited to) Corporate Websites, Paid Data Sources, Technical Journals, Financial Reports, SEC Filings, and other different trade publications.
 
 
If specific information is required which is not currently within the scope of the report, it can be provided as a part of customization.

1 . PREFACE
       1.1. Report Description
           1.1.1. Objective
           1.1.2. Target Audience
           1.1.3. Unique Selling Proposition (USP) & offerings
       1.2. Research Scope
       1.3. Research Methodology
           1.3.1. Market Research Process
           1.3.2. Market Research Methodology
 
2 . EXECUTIVE SUMMARY
       2.1. Highlights of Cloud Communication Platform Market
       2.2. Global Cloud Communication Platform Market Snapshot
 
3 . CLOUD COMMUNICATION PLATFORM – INDUSTRY ANALYSIS
       3.1. Introduction
       3.2. Market Drivers of Cloud Communication Platform Market
       3.3. Market Restraints of Cloud Communication Platform Market
       3.4. Opportunities of Cloud Communication Platform Market
       3.5. Trends of Cloud Communication Platform Market
       3.6. Porter’s Five Force Analysis of Cloud Communication Platform Market
       3.7. Cloud Communication Platform Market Attractiveness Analysis
           3.7.1 Market Attractive Analysis by Solution
           3.7.2 Market Attractive Analysis by Service
           3.7.3 Market Attractive Analysis by Organization Size
           3.7.4 Market Attractive Analysis by Vertical
           3.7.5 Market Attractive Analysis by Region
 
4 . VALUE CHAIN ANALYSIS
       4.1. Cloud Communication Platform Value Chain Analysis
       4.2. Cloud Communication Platform Raw Material Analysis
           4.2.1. List of Raw Materials
           4.2.2. Cloud Communication Platform Raw Material Manufactures List
           4.2.3. Price Trend of Cloud Communication Platform Key Raw Materials
       4.3. List of Potential Buyers
       4.4. Marketing Channel
           4.4.1. Direct Marketing
           4.4.2. Indirect Marketing
           4.4.3. Marketing Channel Development Trend
 
5 . GLOBAL CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS BY SOLUTION
       5.1 Overview by Solution
       5.2 Global Cloud Communication Platform Market Analysis by Solution
       5.3 Market Analysis of Unified Communication and Collaboration (UCC/UCaaS) by Regions
       5.4 Market Analysis of Web Real-Time Communication (WebRTC) by Regions
       5.5 Market Analysis of Interactive Voice Response (IVR) by Regions
       5.6 Market Analysis of Voice Over Internet Protocol (VoIP) by Regions
       5.7 Market Analysis of Application Programming Interface (API) by Regions
       5.8 Market Analysis of Reporting and Analytics by Regions
 
6 . GLOBAL CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS BY SERVICE
       6.1 Overview by Service
       6.2 Global Cloud Communication Platform Market Analysis by Service
       6.3 Market Analysis of Training and Consulting by Regions
       6.4 Market Analysis of Support and Maintenance by Regions
       6.5 Market Analysis of Managed Service by Regions
 
7 . GLOBAL CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS BY ORGANIZATION SIZE
       7.1 Overview by Organization Size
       7.2 Global Cloud Communication Platform Market Analysis by Organization Size
       7.3 Market Analysis of Small- and Medium-Sized Enterprises by Regions
       7.4 Market Analysis of Large Enterprises by Regions
 
8 . GLOBAL CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS BY VERTICAL
       8.1 Overview by Vertical
       8.2 Global Cloud Communication Platform Market Analysis by Vertical
       8.3 Market Analysis of Banking, Financial Services, and Insurance by Regions
       8.4 Market Analysis of Healthcare by Regions
       8.5 Market Analysis of Telecommunication and ITes by Regions
       8.6 Market Analysis of Government by Regions
       8.7 Market Analysis of Retail by Regions
       8.8 Market Analysis of Travel and Hospitality by Regions
       8.9 Market Analysis of Education by Regions
       8.10. Market Analysis of Manufacturing by Regions
       8.11 Market Analysis of Others by Regions
 
9 . GLOBAL CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS BY GEOGRAPHY
       9.1. Regional Outlook
       9.2. Introduction
       9.3. North America
           9.3.1. Overview
           9.3.2. North America Cloud Communication Platform Market Estimate by Country
           9.3.3. United State
           9.3.4. Rest of North America
       9.4. Europe
           9.4.1. Overview
           9.4.2. Europe Cloud Communication Platform Market Estimate by Market Segment
           9.4.3. Europe Cloud Communication Platform Market Estimate by Country
           9.4.4. United Kingdom
           9.4.5. France
           9.4.6. Germany
           9.4.7 Rest of Europe
       9.5. Asia Pacific
           9.5.1. Overview
           9.5.2. Asia Pacific Cloud Communication Platform Market Estimate by Market Segment
           9.5.3. Asia Pacific Cloud Communication Platform Market Estimate by Country
           9.5.4. China
           9.5.5. Japan
           9.5.6. India
           9.5.7. Rest of Asia Pacific
       9.6. Latin America
           9.6.1. Overview
           9.6.2. Latin America Cloud Communication Platform Market Estimate by Market Segment
           9.6.3. Latin America Cloud Communication Platform Market Estimate by Country
           9.6.4. Brazil
           9.6.5. Rest of Latin America
       9.7. Middle East & Africa
           9.7.1. Overview
           9.7.2. Middle East & Africa Cloud Communication Platform Market Estimate by Market Segment
           9.7.3. Middle East & Africa Cloud Communication Platform Market Estimate by Country
           9.7.4. Middle East
           9.7.5. Africa
 
10 COMPETITIVE LANDSCAPE OF THE CLOUD COMMUNICATION PLATFORM COMPANIES
       10.1. Cloud Communication Platform Market Competition
       10.2. Partnership/Collaboration/Agreement
       10.3. Merger And Acquisitions
       10.4. New Product Launch
       10.5. Other Developments
 
11 COMPANY PROFILES OF CLOUD COMMUNICATION PLATFORM INDUSTRY
       11.1. Company Share Analysis
       11.2. Market Concentration Rate
       11.3. 8x8, Inc.
           11.3.1. Company Overview
           11.3.2. Financials
           11.3.3. Products
           11.3.4. Recent Developments
       11.4. Avaya, Inc.
           11.4.1. Company Overview
           11.4.2. Financials
           11.4.3. Products
           11.4.4. Recent Developments
       11.5. Callfire
           11.5.1. Company Overview
           11.5.2. Financials
           11.5.3. Products
           11.5.4. Recent Developments
       11.6. Cisco System, Inc.
           11.6.1. Company Overview
           11.6.2. Financials
           11.6.3. Products
           11.6.4. Recent Developments
       11.7. Netfortris, Inc.
           11.7.1. Company Overview
           11.7.2. Financials
           11.7.3. Products
           11.7.4. Recent Developments
       11.8. Nexmo, Inc.
           11.8.1. Company Overview
           11.8.2. Financials
           11.8.3. Products
           11.8.4. Recent Developments
       11.9. Plivo, Inc.
           11.9.1. Company Overview
           11.9.2. Financials
           11.9.3. Products
           11.9.4. Recent Developments
       11.10. Telestax, Inc.
           11.10.1. Company Overview
           11.10.2. Financials
           11.10.3. Products
           11.10.4. Recent Developments
       11.11. Twilio, Inc.
           11.11.1. Company Overview
           11.11.2. Financials
           11.11.3. Products
           11.11.4. Recent Developments
       11.12. West IP Communications, Inc.
           11.12.1. Company Overview
           11.12.2. Financials
           11.12.3. Products
           11.12.4. Recent Developments
       11.13. Others
           11.13.1. Company Overview
           11.13.2. Financials
           11.13.3. Products
           11.13.4. Recent Developments
 
 *Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies
 
LIST OF TABLES

  • Global Cloud Communication Platform Market Snapshot
  • Drivers of The Global Cloud Communication Platform Market Impact Analysis
  • Restraints of The Global Cloud Communication Platform Market Impact Analysis
  • List of Raw Material
  • List of Raw Material Manufactures
  • List of Potential Buyers
  • Global Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Global Cloud Communication Platform Market Analysis in Unified Communication and Collaboration (UCC/UCaaS) by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Web Real-Time Communication (WebRTC) by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Interactive Voice Response (IVR) by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Voice Over Internet Protocol (VoIP) by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Application Programming Interface (API) by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Reporting and Analytics by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis by Service (USD MN)
  • Global Cloud Communication Platform Market Analysis in Training and Consulting by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Support and Maintenance by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Managed Service by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis by Organization Size (USD MN)
  • Global Cloud Communication Platform Market Analysis in Small- and Medium-Sized Enterprises by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Large Enterprises by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis by Vertical (USD MN)
  • Global Cloud Communication Platform Market Analysis in Banking, Financial Services, and Insurance by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Healthcare by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Telecommunication and ITes by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Government by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Retail by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Travel and Hospitality by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Education by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Manufacturing by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Others by Geography (USD MN)
  • Global Cloud Communication Platform Market by Geography (USD MN)
  • North America Cloud Communication Platform Market Analysis by Solution (USD MN)
  • North America Cloud Communication Platform Market Estimate by Service (USD MN)
  • North America Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • North America Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • North America Cloud Communication Platform Market Estimate by Country (USD MN)
  • United State Cloud Communication Platform Market Analysis by Solution (USD MN)
  • United State Cloud Communication Platform Market Estimate by Service (USD MN)
  • United State Cloud Communication Platform Market Analysis by Organization Size (USD MN)
  • United State Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Rest of North America Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Rest of North America Cloud Communication Platform Market Estimate by Service (USD MN)
  • Rest of North America Cloud Communication Platform Market Estimate by Organization Size(USD MN)
  • Rest of North America Cloud Communication Platform Market Estimate by Vertical(USD MN)
  • Europe Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Europe Cloud Communication Platform Market Estimate by Service (USD MN)
  • Europe Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • Europe Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Europe Cloud Communication Platform Market Estimate by Country (USD MN)
  • United Kingdom Cloud Communication Platform Market Analysis by Solution (USD MN)
  • United Kingdom Cloud Communication Platform Market Estimate by Service (USD MN)
  • United Kingdom Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • United Kingdom Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • France Cloud Communication Platform Market Analysis by Solution (USD MN)
  • France Cloud Communication Platform Market Estimate by Service (USD MN)
  • France Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • France Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Germany Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Germany Cloud Communication Platform Market Estimate by Service (USD MN)
  • Germany Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • Germany Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Rest of Europe Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Rest of Europe Cloud Communication Platform Market Estimate by Service (USD MN)
  • Rest of Europe Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • Rest of Europe Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Asia Pacific Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Asia Pacific Cloud Communication Platform Market Estimate by Service (USD MN)
  • Asia Pacific Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • Asia Pacific Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Asia Pacific Cloud Communication Platform Market Estimate by Country (USD MN)
  • China Cloud Communication Platform Market Analysis by Solution (USD MN)
  • China Cloud Communication Platform Market Estimate by Service (USD MN)
  • China Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • China Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Japan Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Japan Cloud Communication Platform Market Estimate by Service (USD MN)
  • Japan Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • Japan Cloud Communication Platform Market Estimate by Vertical(USD MN)
  • India Cloud Communication Platform Market Analysis by Solution (USD MN)
  • India Cloud Communication Platform Market Estimate by Service (USD MN)
  • India Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • India Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Rest of Asia Pacific Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Rest of Asia Pacific Cloud Communication Platform Market Estimate by Service (USD MN)
  • Rest of Asia Pacific Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • Rest of Asia Pacific Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Latin America Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Latin America Cloud Communication Platform Market Estimate by Service (USD MN)
  • Latin America Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • Latin America Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Latin America Cloud Communication Platform Market Estimate by Country (USD MN)
  • Brazil Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Brazil Cloud Communication Platform Market Estimate by Service (USD MN)
  • Brazil Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • Brazil Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Rest of Latin America Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Rest of Latin America Cloud Communication Platform Market Estimate by Service (USD MN)
  • Rest of Latin America Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • Rest of Latin America Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Middle East & Africa Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Middle East & Africa Cloud Communication Platform Market Estimate by Service (USD MN)
  • Middle East & Africa Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • Middle East & Africa Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Middle East & Africa Cloud Communication Platform Market Estimate by Country (USD MN)
  • Middle East Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Middle East Cloud Communication Platform Market Estimate by Service (USD MN)
  • Middle East Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • Middle East Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Africa Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Africa Cloud Communication Platform Market Estimate by Service (USD MN)
  • Africa Cloud Communication Platform Market Estimate by Organization Size (USD MN)
  • Africa Cloud Communication Platform Market Estimate by Vertical (USD MN)
  • Partnership/Collaboration/Agreement
  • Mergers And Acquisiton
  • New Product Launch
  • Other Developments
  • Company Market Share Analysis, 2019
 
LIST OF FIGURES
  • Research Scope of Cloud Communication Platform Report
  • Market Research Process
  • Market Research Methodology
  • Global Cloud Communication Platform Market Size, by Region (USD MN)
  • Porters Five Forces Analysis
  • Market Attractiveness Analysis by Solution
  • Market Attractiveness Analysis by Service
  • Market Attractiveness Analysis by Organization Size
  • Market Attractiveness Analysis by Vertical
  • Market Attractiveness Analysis by Region
  • Value Chain Analysis
  • Global Cloud Communication Platform Market Analysis by Solution (USD MN)
  • Global Cloud Communication Platform Market Analysis in Unified Communication and Collaboration (UCC/UCaaS) by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Web Real-Time Communication (WebRTC) by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Interactive Voice Response (IVR) by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Voice Over Internet Protocol (VoIP) by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Application Programming Interface (API) by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Reporting and Analytics by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis by Service (USD MN)
  • Global Cloud Communication Platform Market Analysis in Training and Consulting by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Support and Maintenance by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Managed Service by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis by Organization Size (USD MN)
  • Global Cloud Communication Platform Market Analysis in Small- and Medium-Sized Enterprises by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Large Enterprises by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis by Vertical (USD MN)
  • Global Cloud Communication Platform Market Analysis in Banking, Financial Services, and Insurance by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Healthcare by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Telecommunication and ITes by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Government by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Retail by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Travel and Hospitality by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Education by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Manufacturing by Geography (USD MN)
  • Global Cloud Communication Platform Market Analysis in Others by Geography (USD MN)
  • Latin America Cloud Communication Platform Market by Revenue
  • Middle East & Africa Cloud Communication Platform Market by Revenue
  • Recent Development in Cloud Communication Platform Industry
  • Company Market Share Analysis, 2019
 
 * Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

Objectives of Study

  • Define and measure the global market
  • Volume or revenue forecast of the global market and its various sub-segments with respect to main geographies
  • Analyze and identify major market trends along with the factors driving or inhibiting the market growth
  • Study the company profiles of the major market players with their market share
  • Analyze competitive developments

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