Market Research Report

Global Cloud Communication Platform Market Report By Service (Training and Consulting, Support and Maintenance, Managed Service), By Organization Size (Small- and Medium-Sized Enterprises, Large Enterprises), By Vertical (Banking, Financial Services, and Insurance, Healthcare, Telecommunication and ITes, Government, Retail, Travel and Hospitality, Education, Manufacturing, Others) And By Regions - Industry Trends, Size, Share, Growth, Estimation and Forecast, 2021-2028

ID:VMR11210865
February 2022
Report Formats: Electronic (PDF), MS EXCEL
In accordance with this study, the Global Cloud Communication Platform Market value registered in 2021 was close to USD XX BN and is predicted to outstretch revenue by USD XX BN in 2028 with a CAGR of XX% during the period of 2022-2028.
 
Cloud communication platform is a cloud-based delivery model where voice, messages, and data are transferred in real time between two or more parties with the help of the internet by deploying application program interface (API). The cloud services provider act as primary data centers for enterprises and also offer customer’s access to cloud storage.
 
Market Dynamics
 
The increasing adoption of organizations towards cloud-based services for customer-centric solutions and services is escalating the growth of cloud communication market. In addition to this, rising usage of cloud computing services because of its cost-effectiveness is further pushing the market growth. On the flip side, high investment cost to set up cloud services along with security & privacy concerns hinders the market growth.
 
The report has been created by using crucial tools such as Porter’s Five Forces Model, Market Attractiveness Analysis and Value Chain analysis to help businesses around the globe navigate opportunities and challenges in the rapidly evolving marketplace with clarity. These tools also serve the detailed information of each application/product segment in the global market of cloud communication platform. 
 
Market Segmentation
 
The study offers a decisive view of the global cloud communication platform market by segmenting it in terms of solution, service, organization size, and vertical. The report analyzes these subsets with respect to the regional segmentation. This research study will prepare marketers for the evolving needs of their customers.
 
By Solution
  • Unified Communication and Collaboration (UCC/UCaaS)
  • Web Real-Time Communication (WebRTC)
  • Interactive Voice Response (IVR)
  • Voice Over Internet Protocol (VoIP)
  • Application Programming Interface (API)
  • Reporting and Analytics
 
By Service
  • Training and Consulting
  • Support and Maintenance
  • Managed Service
 
By Organization Size
  • Small- and Medium-Sized Enterprises
  • Large Enterprises
 
By Vertical
  • Banking, Financial Services, and Insurance
  • Healthcare
  • Telecommunication and ITes
  • Government
  • Retail
  • Travel and Hospitality
  • Education
  • Manufacturing
  • Others
 
Regional Analysis
 
This section covers the cloud communication platform market for the regions North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Regional segmentation has been done based on the present and future trends in the global cloud communication platform market along with the individual application segment across all the prominent region.
 
Global Cloud Communication Platform Market Share by Region (Representative Graph)
 
Global Cloud Communication Platform Market Share
 
This research report also includes profiles of major companies operating in the global market. Some of the prominent players operating in the global cloud communication platform market are 8x8, Inc., Avaya, Inc., Callfire, Cisco System, Inc., Netfortris, Inc., Nexmo, Inc., Plivo, Inc., Telestax, Inc., Twilio, Inc., and West IP Communications, Inc., and Others. This section cover profiling of major players in terms of important aspects such as company overview, financial overview, business strategy, and recent developments undertaken during the forecast horizon.
 
 
METHODOLOGY:
 
The projections featured in the report have been derived by using primary and secondary research. Secondary research has been carried out by using various sources which include (but not limited to) Corporate Websites, Paid Data Sources, Technical Journals, Financial Reports, SEC Filings, and other different trade publications.
 
 
If specific information is required which is not currently within the scope of the report, it can be provided as a part of customization.

1 . PREFACE
       1.1. Report Description
           1.1.1. Objective
           1.1.2. Target Audience
           1.1.3. Unique Selling Proposition (USP) & offerings
       1.2. Research Scope
       1.3. Research Methodology
           1.3.1. Market Research Process
           1.3.2. Market Research Methodology
 
2 . EXECUTIVE SUMMARY
       2.1. Highlights of Market
       2.2. Global Market Snapshot
 
3 . CLOUD COMMUNICATION PLATFORM – INDUSTRY ANALYSIS
       3.1. Introduction - Market Dynamics
       3.2. Market Drivers
       3.3. Market Restraints
       3.4. Opportunities
       3.5. Industry Trends
       3.6. Porter’s Five Force Analysis
       3.7. Market Attractiveness Analysis
           3.7.1 Market Attractiveness Analysis By Solution
           3.7.2 Market Attractiveness Analysis By Service
           3.7.3 Market Attractiveness Analysis By Organization Size
           3.7.4 Market Attractiveness Analysis By Vertical
           3.7.5 Market Attractiveness Analysis By Region
 
4 . VALUE CHAIN ANALYSIS
       4.1. Value Chain Analysis
       4.2. Raw Material Analysis
           4.2.1. List of Raw Materials
           4.2.2. Raw Material Manufactures List
           4.2.3. Price Trend of Key Raw Materials
       4.3. List of Potential Buyers
       4.4. Marketing Channel
           4.4.1. Direct Marketing
           4.4.2. Indirect Marketing
           4.4.3. Marketing Channel Development Trend
 
5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK
       5.1. Impact Analysis of Covid-19 Outbreak
           5.1.1. Direct Impact on Production
           5.1.2. Supply Chain and Market Disruption
           5.1.3. Financial Impact on Firms and Financial Markets
       5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
       5.3. Market: Pre V/S Post COVID-19
       5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic 
       5.5. COVID-19: Micro and Macro Factor Analysis
 
6 . GLOBAL CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS BY SOLUTION
       6.1 Overview by Solution
       6.2 Historical and Forecast Data
       6.3 Analysis by Solution
       6.4 Unified Communication and Collaboration (UCC/UCaaS) Historic and Forecast Sales by Regions
       6.5 Web Real-Time Communication (WebRTC) Historic and Forecast Sales by Regions
       6.6 Interactive Voice Response (IVR) Historic and Forecast Sales by Regions
       6.7 Voice Over Internet Protocol (VoIP) Historic and Forecast Sales by Regions
       6.8 Application Programming Interface (API) Historic and Forecast Sales by Regions
       6.9 Reporting and Analytics Historic and Forecast Sales by Regions
 
7 . GLOBAL CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS BY SERVICE
       7.1 Overview by Service
       7.2 Historical and Forecast Data
       7.3 Analysis by Service
       7.4 Training and Consulting Historic and Forecast Sales by Regions
       7.5 Support and Maintenance Historic and Forecast Sales by Regions
       7.6 Managed Service Historic and Forecast Sales by Regions
 
8 . GLOBAL CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS BY ORGANIZATION SIZE
       8.1 Overview by Organization Size
       8.2 Historical and Forecast Data
       8.3 Analysis by Organization Size
       8.4 Small- and Medium-Sized Enterprises Historic and Forecast Sales by Regions
       8.5 Large Enterprises Historic and Forecast Sales by Regions
 
9 . GLOBAL CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS BY VERTICAL
       9.1 Overview by Vertical
       9.2 Historical and Forecast Data
       9.3 Analysis by Vertical
       9.4 Banking, Financial Services, and Insurance Historic and Forecast Sales by Regions
       9.5 Healthcare Historic and Forecast Sales by Regions
       9.6 Telecommunication and ITes Historic and Forecast Sales by Regions
       9.7 Government Historic and Forecast Sales by Regions
       9.8 Retail Historic and Forecast Sales by Regions
       9.9 Travel and Hospitality Historic and Forecast Sales by Regions
       9.10. Education Historic and Forecast Sales by Regions
       9.11 Manufacturing Historic and Forecast Sales by Regions
       9.12 Others Historic and Forecast Sales by Regions
 
10 . GLOBAL CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS BY GEOGRAPHY
       10.1. Regional Outlook
       10.2. Introduction
       10.3. North America Sales Analysis
           10.3.1. Overview, Historic and Forecast Sales Analysis
           10.3.2. North America By Segment Sales Analysis
           10.3.3. North America By Country Sales Analysis
           10.3.4. United State Sales Analysis
           10.3.5. Canada Sales Analysis
           10.3.6. Mexico Sales Analysis
       10.4. Europe Sales Analysis
           10.4.1. Overview, Historic and Forecast Sales Analysis
           10.4.2. Europe by Segment Sales Analysis
           10.4.3. Europe by Country Sales Analysis
           10.4.4. United Kingdom Sales Analysis
           10.4.5. France Sales Analysis
           10.4.6. Germany Sales Analysis
           10.4.7. Italy Sales Analysis
           10.4.8. Russia Sales Analysis
           10.4.9. Rest Of Europe Sales Analysis
       10.5. Asia Pacific Sales Analysis
           10.5.1. Overview, Historic and Forecast Sales Analysis
           10.5.2. Asia Pacific by Segment Sales Analysis
           10.5.3. Asia Pacific by Country Sales Analysis
           10.5.4. China Sales Analysis
           10.5.5. India Sales Analysis
           10.5.6. Japan Sales Analysis
           10.5.7. South Korea Sales Analysis
           10.5.8. Australia Sales Analysis
           10.5.9. Rest Of Asia Pacific Sales Analysis
       10.6. Latin America Sales Analysis
           10.6.1. Overview, Historic and Forecast Sales Analysis
           10.6.2. Latin America by Segment Sales Analysis
           10.6.3. Latin America by Country Sales Analysis
           10.6.4. Brazil Sales Analysis
           10.6.5. Argentina Sales Analysis
           10.6.6. Peru Sales Analysis
           10.6.7. Chile Sales Analysis
           10.6.8. Rest of Latin America Sales Analysis
       10.7. Middle East & Africa Sales Analysis
           10.7.1. Overview, Historic and Forecast Sales Analysis
           10.7.2. Middle East & Africa by Segment Sales Analysis
           10.7.3. Middle East & Africa by Country Sales Analysis
           10.7.4. Saudi Arabia Sales Analysis
           10.7.5. UAE Sales Analysis
           10.7.6. Israel Sales Analysis
           10.7.7. South Africa Sales Analysis
           10.7.8. Rest Of Middle East And Africa Sales Analysis
 
11 . COMPETITIVE LANDSCAPE OF THE CLOUD COMMUNICATION PLATFORM COMPANIES
       11.1. Cloud Communication Platform Market Competition
       11.2. Partnership/Collaboration/Agreement
       11.3. Merger And Acquisitions
       11.4. New Product Launch
       11.5. Other Developments
 
12 . COMPANY PROFILES OF CLOUD COMMUNICATION PLATFORM INDUSTRY
       12.1. Top 10  Company Share Analysis
       12.2. Market Concentration Rate
       12.3. 8x8 Inc.
           12.3.1. Company Overview
           12.3.2. Company Revenue
           12.3.3. Products
           12.3.4. Recent Developments
       12.4. Avaya Inc.
           12.4.1. Company Overview
           12.4.2. Company Revenue
           12.4.3. Products
           12.4.4. Recent Developments
       12.5. Callfire
           12.5.1. Company Overview
           12.5.2. Company Revenue
           12.5.3. Products
           12.5.4. Recent Developments
       12.6. Cisco System Inc.
           12.6.1. Company Overview
           12.6.2. Company Revenue
           12.6.3. Products
           12.6.4. Recent Developments
       12.7. Netfortris Inc.
           12.7.1. Company Overview
           12.7.2. Company Revenue
           12.7.3. Products
           12.7.4. Recent Developments
       12.8. Nexmo Inc.
           12.8.1. Company Overview
           12.8.2. Company Revenue
           12.8.3. Products
           12.8.4. Recent Developments
       12.9. Plivo Inc.
           12.9.1. Company Overview
           12.9.2. Company Revenue
           12.9.3. Products
           12.9.4. Recent Developments
       12.10. Telestax Inc.
           12.10.1. Company Overview
           12.10.2. Company Revenue
           12.10.3. Products
           12.10.4. Recent Developments
       12.11. Twilio Inc.
           12.11.1. Company Overview
           12.11.2. Company Revenue
           12.11.3. Products
           12.11.4. Recent Developments
       12.12. West IP Communications Inc.
           12.12.1. Company Overview
           12.12.2. Company Revenue
           12.12.3. Products
           12.12.4. Recent Developments
 
 *Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies

 LIST OF TABLES
 

  •  Market Snapshot
  •  Drivers : Impact Analysis
  •  Restraints : Impact Analysis
  •  List of Raw Material
  •  List of Raw Material Manufactures
  •  List of Potential Buyers
  •  COVID-19 Impact Analysis by Production, Import, Export and Demand
  •  Pre V/S Post COVID-19
  •  Estimated Impact Of The Coronavirus (Covid-19) Epidemic
  •  COVID-19: Micro and Macro Factor Analysis
  •  Analysis by Solution (USD MN)
  •  Unified Communication and Collaboration (UCC/UCaaS) Market Sales by Geography (USD MN)
  •  Web Real-Time Communication (WebRTC) Market Sales by Geography (USD MN)
  •  Interactive Voice Response (IVR) Market Sales by Geography (USD MN)
  •  Voice Over Internet Protocol (VoIP) Market Sales by Geography (USD MN)
  •  Application Programming Interface (API) Market Sales by Geography (USD MN)
  •  Reporting and Analytics Market Sales by Geography (USD MN)
  •  Analysis Market by Service (USD MN)
  •  Training and Consulting Market Sales by Geography (USD MN)
  •  Support and Maintenance Market Sales by Geography (USD MN)
  •  Managed Service Market Sales by Geography (USD MN)
  •  Analysis by Organization Size (USD MN)
  •  Small- and Medium-Sized Enterprises Market Sales by Geography (USD MN)
  •  Large Enterprises Market Sales by Geography (USD MN)
  •  Analysis by Vertical (USD MN)
  •  Banking, Financial Services, and Insurance Market Sales by Geography (USD MN)
  •  Healthcare Market Sales by Geography (USD MN)
  •  Telecommunication and ITes Market Sales by Geography (USD MN)
  •  Government Market Sales by Geography (USD MN)
  •  Retail Market Sales by Geography (USD MN)
  •  Travel and Hospitality Market Sales by Geography (USD MN)
  •  Education Market Sales by Geography (USD MN)
  •  Manufacturing Market Sales by Geography (USD MN)
  •  Others Market Sales by Geography (USD MN)
  •  Global Cloud Communication Platform Market Sales by Geography (USD MN)
  •  North America Market Analysis (USD MN)
  •  United State Market Analysis (USD MN)
  •  Canada Market Analysis (USD MN)
  •  Mexico Market Analysis (USD MN)
  •  Europe Market Analysis (USD MN)
  •  Europe Market Estimate by Country (USD MN)
  •  United Kingdom Market Analysis (USD MN)
  •  France Market Analysis (USD MN)
  •  Germany Market Analysis (USD MN)
  •  Italy Market Analysis (USD MN)
  •  Russia Market Analysis (USD MN)
  •  Spain Market Analysis (USD MN)
  •  Rest of Europe Market Analysis (USD MN)
  •  Asia Pacific Market Analysis (USD MN)
  •  China Market Analysis (USD MN)
  •  Japan Market Analysis (USD MN)
  •  India Market Analysis (USD MN)
  •  South Korea Market Analysis (USD MN)
  •  Australia Market Analysis (USD MN)
  •  Rest of Asia Pacific Market Analysis (USD MN)
  •  Latin America Market Analysis (USD MN)
  •  Brazil Market Analysis (USD MN)
  •  Argentina Market Analysis (USD MN)
  •  Peru Market Analysis (USD MN)
  •  Chile Market Analysis (USD MN)
  •  Rest of Latin America Market Analysis (USD MN)
  •  Middle East & Africa Market Analysis (USD MN)
  •  Saudi Arabia Market Analysis (USD MN)
  •  UAE Market Analysis (USD MN)
  •  Israel Market Analysis (USD MN)
  •  South Africa Market Analysis (USD MN)
  •  Rest of Middle East and Africa Market Analysis (USD MN)
  •  Partnership/Collaboration/Agreement
  •  Mergers And Acquisiton
 
 
 LIST OF FIGURES
 
  •  Research Scope of Cloud Communication Platform Report
  •  Market Research Process
  •  Market Research Methodology
  •  Global Cloud Communication Platform Market Size, by Region (USD MN)
  •  Porters Five Forces Analysis
  •  Market Attractiveness Analysis by Solution
  •  Market Attractiveness Analysis by Service
  •  Market Attractiveness Analysis by Organization Size
  •  Market Attractiveness Analysis by Vertical
  •  Market Attractiveness Analysis by Region
  •  Value Chain Analysis
  •  Global Market Analysis Solution (USD MN)
  •  Unified Communication and Collaboration (UCC/UCaaS) Market Sales by Geography (USD MN)
  •  Web Real-Time Communication (WebRTC) Market Sales by Geography (USD MN)
  •  Interactive Voice Response (IVR) Market Sales by Geography (USD MN)
  •  Voice Over Internet Protocol (VoIP) Market Sales by Geography (USD MN)
  •  Application Programming Interface (API) Market Sales by Geography (USD MN)
  •  Reporting and Analytics Market Sales by Geography (USD MN)
  •  Global Market Analysis by Service (USD MN)
  •  Training and Consulting Market Sales by Geography (USD MN)
  •  Support and Maintenance Market Sales by Geography (USD MN)
  •  Managed Service Market Sales by Geography (USD MN)
  •  Global Market Analysis by Organization Size (USD MN)
  •  Small- and Medium-Sized Enterprises Market Sales by Geography (USD MN)
  •  Large Enterprises Market Sales by Geography (USD MN)
  •  Global Market Analysis by Vertical (USD MN)
  •  Banking, Financial Services, and Insurance Market Sales by Geography (USD MN)
  •  Healthcare Market Sales by Geography (USD MN)
  •  Telecommunication and ITes Market Sales by Geography (USD MN)
  •  Government Market Sales by Geography (USD MN)
  •  Retail Market Sales by Geography (USD MN)
  •  Travel and Hospitality Market Sales by Geography (USD MN)
  •  Education Market Sales by Geography (USD MN)
  •  Manufacturing Market Sales by Geography (USD MN)
  •  Others Market Sales by Geography (USD MN)
  •  Global Market by Revenue
  •  North America Market by Revenue
  •  Europe Market by Revenue
  •  Asia Pacific Market by Revenue
  •  Latin America Market by Revenue
  •  Middle East & Africa Market by Revenue
  •  Recent Development in Industry
  •  Top 10  Company Share Analysis
 
 * Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

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Objectives of Study

  • Define and measure the global market
  • Volume or revenue forecast of the global market and its various sub-segments with respect to main geographies
  • Analyze and identify major market trends along with the factors driving or inhibiting the market growth
  • Study the company profiles of the major market players with their market share
  • Analyze competitive developments

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