Global Cloud-Based ITSM Market Report By Service (Professional Services And Managed Services), Organization Size (Small And Medium Enterprises And Large Enterprises), Vertical (Banking, Financial Services, And Insurance, Telecom And IT, Healthcare And Life Sciences, Retail And Consumer Packaged Goods, Government And Public Sector, Energy And Utilities, Travel And Hospitality, Manufacturing, Education And Others) And By Regions - Industry Trends, Size, Share, Growth, Estimation And Forecast, 2019-2026

ID:VMR11210904
January 2020
Report Formats:

The global demand for Cloud-Based ITSM Market is presumed to reach the valuation of nearly USD XX.X MN by 2026 from USD XX.X MN in 2019 with a CAGR of X.XX% under the study period of 2020 - 2026.
 
In cloud-based ITSM, ITSM is the abbreviation for Information Technology Service Management. Cloud-based technologies and services are used by organizations for accessing data and resources from varied locations among others. Cloud-based ITSM also provides transparency to value-added services and satisfy business needs by ensuring high-quality solutions. It’s a new way to offer IT and business services without on-premises deployment and sequentially reduce setup cost. It also helps in the maintenance and management of backend infrastructure.  
 
Market Dynamics
 
The widespread adoption of BYOD (Bring Your Own Device) policies and increasing mobile workforce is primarily driving the market growth. The advent of advanced technologies such as big data and IoT is again accelerating market growth. Benefits associated with cloud-based ITSM such as agile implementation, easy deployment, and subscription-based pricing is further fuelling the market growth. On the other hand, high network bandwidth requirements along with security and privacy concerns are expected to restrict the market growth. Whereas, the increasing adoption rate of cloud-based technologies coupled with the increasing demand for cloud-based ITSM solutions among the SMES is anticipated to augment demand over the forecast period.
 
The report covers Porter’s Five Forces Model, Market Attractiveness Analysis and Value Chain analysis. These tools help to get a clear picture of the industry’s structure and evaluate the competition attractiveness at a global level.
 
Additionally, these tools also give inclusive assessment of each application/product segment in the global market of cloud-based ITSM.
 
Market Segmentation
 
The entire cloud-based ITSM market has been sub-categorized into service, organization size, and vertical. The report provides an analysis of these subsets with respect to the geographical segmentation. This research study will keep marketer informed and helps to identify the target demographics for a product or service.
 
By Service

  • Professional Services
  • Managed Services
 
By Organization Size
  • Small And Medium Enterprises
  • Large Enterprises
 
By Vertical
  • Banking, Financial Services, And Insurance
  • Telecom And IT
  • Healthcare And Life Sciences
  • Retail And Consumer Packaged Goods
  • Government And Public Sector
  • Energy And Utilities
  • Travel And Hospitality
  • Manufacturing
  • Education
  • Others
 
Regional Analysis
 
This section covers regional segmentation which accentuates on current and future demand for cloud-based ITSM market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand for individual application segment across all the prominent regions.
 
Europe Cloud-Based ITSM Market By Revenue (USD MN)
 

 
The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the cloud-based ITSM market include BMC Software, Inc., CA Technologies, ServiceNow, Inc., Cherwell Software, LLC, Hewlett Packard Enterprise Company, Citrix Systems, Inc., Axios Systems PLC, IBM Corporation, Heat Software USA, Inc. and Hornbill Corporate Limited. This section includes a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.
 
 
METHODOLOGY:
 
This market research report has been produced by gathering information on the basis of primary and secondary research. Secondary research has been done by using various sources which include (but not limited to) Company Websites, Paid Data Sources,  Technical Journals, Financial Reports, SEC Filings, and other different industry publications.
 
If specific information is required which is not currently within the scope of the report, it can be provided as a part of customization.

1 . PREFACE
       1.1. Report Description
           1.1.1. Objective
           1.1.2. Target Audience
           1.1.3. Unique Selling Proposition (USP) & offerings
       1.2. Research Scope
       1.3. Research Methodology
           1.3.1. Market Research Process
           1.3.2. Market Research Methodology
 
2 . EXECUTIVE SUMMARY
       2.1. Highlights of Cloud-Based Itsm Market
       2.2. Global Cloud-Based Itsm Market Snapshot
 
3 . CLOUD-BASED ITSM – INDUSTRY ANALYSIS
       3.1. Introduction
       3.2. Market Drivers of Cloud-Based Itsm Market
       3.3. Market Restraints of Cloud-Based Itsm Market
       3.4. Opportunities of Cloud-Based Itsm Market
       3.5. Trends of Cloud-Based Itsm Market
       3.6. Porter’s Five Force Analysis of Cloud-Based Itsm Market
       3.7. Cloud-Based Itsm Market Attractiveness Analysis
           3.7.1 Market Attractive Analysis by Service
           3.7.2 Market Attractive Analysis by Organization Size
           3.7.3 Market Attractive Analysis by Vertical
           3.7.4 Market Attractive Analysis by Region
 
4 . VALUE CHAIN ANALYSIS
       4.1. Cloud-Based Itsm Value Chain Analysis
       4.2. Cloud-Based Itsm Raw Material Analysis
           4.2.1. List of Raw Materials
           4.2.2. Cloud-Based Itsm Raw Material Manufactures List
           4.2.3. Price Trend of Cloud-Based Itsm Key Raw Materials
       4.3. List of Potential Buyers
       4.4. Marketing Channel
           4.4.1. Direct Marketing
           4.4.2. Indirect Marketing
           4.4.3. Marketing Channel Development Trend
 
5 . GLOBAL CLOUD-BASED ITSM MARKET ANALYSIS BY SERVICE
       5.1 Overview by Service
       5.2 Global Cloud-Based Itsm Market Analysis by Service
       5.3 Market Analysis of Professional Services by Regions
       5.4 Market Analysis of Managed Services by Regions
 
6 . GLOBAL CLOUD-BASED ITSM MARKET ANALYSIS BY ORGANIZATION SIZE
       6.1 Overview by Organization Size
       6.2 Global Cloud-Based Itsm Market Analysis by Organization Size
       6.3 Market Analysis of Small And Medium Enterprises by Regions
       6.4 Market Analysis of Large Enterprises by Regions
 
7 . GLOBAL CLOUD-BASED ITSM MARKET ANALYSIS BY VERTICAL
       7.1 Overview by Vertical
       7.2 Global Cloud-Based Itsm Market Analysis by Vertical
       7.3 Market Analysis of Banking, Financial Services, And Insurance by Regions
       7.4 Market Analysis of Telecom And IT by Regions
       7.5 Market Analysis of Healthcare And Life Sciences by Regions
       7.6 Market Analysis of Retail And Consumer Packaged Goods by Regions
       7.7 Market Analysis of Government And Public Sector by Regions
       7.8 Market Analysis of Energy And Utilities by Regions
       7.9 Market Analysis of Travel And Hospitality by Regions
       7.10. Market Analysis of Manufacturing by Regions
       7.11 Market Analysis of Education by Regions
       7.12 Market Analysis of Others by Regions
 
8 . GLOBAL CLOUD-BASED ITSM MARKET ANALYSIS BY GEOGRAPHY
       8.1. Regional Outlook
       8.2. Introduction
       8.3. North America
           8.3.1. Overview
           8.3.2. North America Cloud-Based Itsm Market Estimate by Country
           8.3.3. United State
           8.3.4. Rest of North America
       8.4. Europe
           8.4.1. Overview
           8.4.2. Europe Cloud-Based Itsm Market Estimate by Market Segment
           8.4.3. Europe Cloud-Based Itsm Market Estimate by Country
           8.4.4. United Kingdom
           8.4.5. France
           8.4.6. Germany
           8.4.7 Rest of Europe
       8.5. Asia Pacific
           8.5.1. Overview
           8.5.2. Asia Pacific Cloud-Based Itsm Market Estimate by Market Segment
           8.5.3. Asia Pacific Cloud-Based Itsm Market Estimate by Country
           8.5.4. China
           8.5.5. Japan
           8.5.6. India
           8.5.7. Rest of Asia Pacific
       8.6. Latin America
           8.6.1. Overview
           8.6.2. Latin America Cloud-Based Itsm Market Estimate by Market Segment
           8.6.3. Latin America Cloud-Based Itsm Market Estimate by Country
           8.6.4. Brazil
           8.6.5. Rest of Latin America
       8.7. Middle East & Africa
           8.7.1. Overview
           8.7.2. Middle East & Africa Cloud-Based Itsm Market Estimate by Market Segment
           8.7.3. Middle East & Africa Cloud-Based Itsm Market Estimate by Country
           8.7.4. Middle East
           8.7.5. Africa
 
9 . COMPETITIVE LANDSCAPE OF THE CLOUD-BASED ITSM COMPANIES
       9.1. Cloud-Based Itsm Market Competition
       9.2. Partnership/Collaboration/Agreement
       9.3. Merger And Acquisitions
       9.4. New Product Launch
       9.5. Other Developments
 
10 . COMPANY PROFILES OF CLOUD-BASED ITSM INDUSTRY
       10.1. Company Share Analysis
       10.2. Market Concentration Rate
       10.3. BMC Software, Inc.
           10.3.1. Company Overview
           10.3.2. Financials
           10.3.3. Products
           10.3.4. Recent Developments
       10.4. CA Technologies
           10.4.1. Company Overview
           10.4.2. Financials
           10.4.3. Products
           10.4.4. Recent Developments
       10.5. ServiceNow, Inc.
           10.5.1. Company Overview
           10.5.2. Financials
           10.5.3. Products
           10.5.4. Recent Developments
       10.6. Cherwell Software, LLC
           10.6.1. Company Overview
           10.6.2. Financials
           10.6.3. Products
           10.6.4. Recent Developments
       10.7. Hewlett Packard Enterprise Company
           10.7.1. Company Overview
           10.7.2. Financials
           10.7.3. Products
           10.7.4. Recent Developments
       10.8. Citrix Systems, Inc.
           10.8.1. Company Overview
           10.8.2. Financials
           10.8.3. Products
           10.8.4. Recent Developments
       10.9. Axios Systems PLC
           10.9.1. Company Overview
           10.9.2. Financials
           10.9.3. Products
           10.9.4. Recent Developments
       10.10. IBM Corporation
           10.10.1. Company Overview
           10.10.2. Financials
           10.10.3. Products
           10.10.4. Recent Developments
       10.11. Heat Software USA, Inc.
           10.11.1. Company Overview
           10.11.2. Financials
           10.11.3. Products
           10.11.4. Recent Developments
       10.12. Hornbill Corporate Limited
           10.12.1. Company Overview
           10.12.2. Financials
           10.12.3. Products
           10.12.4. Recent Developments
 
11.  IMPACT ANALYSIS OF COVID-19 OUTBREAK
       11.1. Impact Analysis of Covid-19 Outbreak on the Market
           11.1.1. Direct Impact on Production
           11.1.2. Supply Chain and Market Disruption
           11.1.3. Financial Impact on Firms and Financial Markets
       11.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
       11.3. Pre V/S Post COVID-19 Market
       11.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic on the Market Size in 2020, by Scenario
       11.5. COVID-19: Micro and Macro Factor Analysis on the Market
    
 *Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies
 
LIST OF TABLES

  • Global Market Snapshot
  • Drivers of the Global Market Impact Analysis
  • Restraints of the Global Market Impact Analysis
  • List of Raw Material
  • List of Raw Material Manufactures
  • List of Potential Buyers 
  • COVID-19 Impact Analysis by Production, Import, Export and Demand
  • Pre V/S Post COVID-19 Market
  • Estimated Impact Of The Coronavirus (Covid-19) Epidemic On The Market Size In 2020, By Scenario
  • COVID-19: Micro and Macro Factor Analysis on the Market
  • Global Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Professional Services by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Managed Services by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis by Organization Size (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Small And Medium Enterprises by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Large Enterprises by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis by Vertical (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Banking, Financial Services, And Insurance by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Telecom And IT by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Healthcare And Life Sciences by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Retail And Consumer Packaged Goods by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Government And Public Sector by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Energy And Utilities by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Travel And Hospitality by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Manufacturing by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Education by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Others by Geography (USD MN)
  • Global Cloud-Based Itsm Market by Geography (USD MN)
  • North America Cloud-Based Itsm Market Analysis by Service (USD MN)
  • North America Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • North America Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • North America Cloud-Based Itsm Market Estimate by Country (USD MN)
  • United State Cloud-Based Itsm Market Analysis by Service (USD MN)
  • United State Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • United State Cloud-Based Itsm Market Analysis by Vertical (USD MN)
  • Rest of North America Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Rest of North America Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • Rest of North America Cloud-Based Itsm Market Estimate by Vertical(USD MN)
  • Europe Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Europe Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • Europe Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • United Kingdom Cloud-Based Itsm Market Analysis by Service (USD MN)
  • United Kingdom Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • United Kingdom Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • France Cloud-Based Itsm Market Analysis by Service (USD MN)
  • France Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • France Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • Germany Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Germany Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • Germany Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • Rest of Europe Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Rest of Europe Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • Rest of Europe Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • Asia Pacific Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Asia Pacific Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • Asia Pacific Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • Asia Pacific Cloud-Based Itsm Market Estimate by Country (USD MN)
  • China Cloud-Based Itsm Market Analysis by Service (USD MN)
  • China Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • China Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • Japan Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Japan Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • Japan Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • India Cloud-Based Itsm Market Analysis by Service (USD MN)
  • India Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • India Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • Rest of Asia Pacific Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Rest of Asia Pacific Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • Rest of Asia Pacific Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • Latin America Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Latin America Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • Latin America Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • Latin America Cloud-Based Itsm Market Estimate by Country (USD MN)
  • Brazil Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Brazil Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • Brazil Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • Rest of Latin America Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Rest of Latin America Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • Rest of Latin America Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • Middle East & Africa Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Middle East & Africa Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • Middle East & Africa Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • Middle East & Africa Cloud-Based Itsm Market Estimate by Country (USD MN)
  • Middle East Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Middle East Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • Middle East Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • Africa Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Africa Cloud-Based Itsm Market Estimate by Organization Size (USD MN)
  • Africa Cloud-Based Itsm Market Estimate by Vertical (USD MN)
  • Partnership/Collaboration/Agreement
  • Mergers And Acquisiton
  • New Product Launch
  • Other Developments
  • Company Market Share Analysis, 2019
 
LIST OF FIGURES
  • Research Scope of Cloud-Based Itsm Report
  • Market Research Process
  • Market Research Methodology
  • Global Cloud-Based Itsm Market Size, by Region (USD MN)
  • Porters Five Forces Analysis
  • Market Attractiveness Analysis by Service
  • Market Attractiveness Analysis by Organization Size
  • Market Attractiveness Analysis by Vertical
  • Market Attractiveness Analysis by Region
  • Value Chain Analysis
  • Global Cloud-Based Itsm Market Analysis by Service (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Professional Services by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Managed Services by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis by Organization Size (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Small And Medium Enterprises by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Large Enterprises by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis by Vertical (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Banking, Financial Services, And Insurance by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Telecom And IT by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Healthcare And Life Sciences by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Retail And Consumer Packaged Goods by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Government And Public Sector by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Energy And Utilities by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Travel And Hospitality by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Manufacturing by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Education by Geography (USD MN)
  • Global Cloud-Based Itsm Market Analysis in Others by Geography (USD MN)
  • Latin America Cloud-Based Itsm Market by Revenue
  • Middle East & Africa Cloud-Based Itsm Market by Revenue
  • Recent Development in Cloud-Based Itsm Industry
  • Company Market Share Analysis, 2019
 
 * Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

Objectives of Study

  • Define and measure the global market
  • Volume or revenue forecast of the global market and its various sub-segments with respect to main geographies
  • Analyze and identify major market trends along with the factors driving or inhibiting the market growth
  • Study the company profiles of the major market players with their market share
  • Analyze competitive developments

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