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Global Chatbot Market Report By End-User (Small Enterprises, Medium Enterprises, Large Enterprises), By Application (Bots For Service, Bots For Social Media, Bots For Payments/ Order Processing, Bots For Marketing, Others), By Type (Standalone, Web-based, Messenger-based/Third Party), By Product (Artificial Intelligence, Marketing, Human Intelligence), By Vertical (Healthcare, Retail, Banking, Financial Services, And Insurance (BFSI), Media And Entertainment, Travel & Tourism, E-commerce, Others) And By Regions - Industry Trends, Size, Share, Growth, Estimation and Forecast, 2021-2028
ID:VMR11218466
June 2022
Report Formats:
The global demand for Chatbot Market is presumed to reach the market size of nearly USD XX MN by 2028 from USD XX MN in 2021 with a CAGR of XX% under the study period 2022 - 2028.
Chatbot is a computer application powered by artificial intelligence, and it chats virtually with humans to solve queries or related problems in multiple languages. Chatbot is programmed to allow users and businesses to interact through a medium such as text, video, file sharing, and image, thereby assisting users in various sectors. Chatbots are accessible through different platforms such as web-based, mobile and standalone. Chatbots help in reducing operational expenses and increase overall efficiency. There are two types of Chatbots. One is based on a set of rules, while the other is based on artificial intelligence and machine learning algorithms. Some chatbots also include voice recognition to provide an enhanced customer service experience.
The research report covers Porter’s Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry’s structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of chatbot. The growth and trends of chatbot industry provide a holistic approach to this study.
By End-User
By Application
By Type
By Product
By Vertical
The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the chatbot market include [24]7.ai, Inc., Acuvate, Aivo, Artificial Solutions, Botsify Inc., Creative Virtual Ltd., eGain Corporation, IBM Corporation, Inbenta Technologies Inc., Next IT Corp., Nuance Communications, Inc. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.
In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.
Chatbot is a computer application powered by artificial intelligence, and it chats virtually with humans to solve queries or related problems in multiple languages. Chatbot is programmed to allow users and businesses to interact through a medium such as text, video, file sharing, and image, thereby assisting users in various sectors. Chatbots are accessible through different platforms such as web-based, mobile and standalone. Chatbots help in reducing operational expenses and increase overall efficiency. There are two types of Chatbots. One is based on a set of rules, while the other is based on artificial intelligence and machine learning algorithms. Some chatbots also include voice recognition to provide an enhanced customer service experience.
Market Dynamics
The chatbot industry is witnessing massive growth mainly because of the increase in the adoption of chatbots to handle queries and support customers. Moreover, chatbots are gaining popularity as businesses automate their sales and customer services. The chatbots enable organizations to deliver timely services at reduced costs. Furthermore, tech titans, strategic collaboration, product innovation, and business expansions are expected to boost the global chatbot market. However, lack of awareness and other challenges such as complex management of chatbots may obstruct the market growth and hamper the chatbot market.The research report covers Porter’s Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry’s structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of chatbot. The growth and trends of chatbot industry provide a holistic approach to this study.
Market Segmentation
This section of the chatbot market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.By End-User
- Small Enterprises
- Medium Enterprises
- Large Enterprises
By Application
- Bots For Service
- Bots For Social Media
- Bots For Payments/ Order Processing
- Bots For Marketing
- Others
By Type
- Standalone
- Web-Based
- Messenger-Based/Third Party
By Product
- Artificial Intelligence
- Marketing
- Human Intelligence
By Vertical
- Healthcare
- Retail
- Banking, Financial Services, And Insurance (BFSI)
- Media And Entertainment
- Travel & Tourism
- E-Commerce
- Others
Regional Analysis
This section covers the regional outlook, which accentuates current and future demand for the Chatbot market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.Global Chatbot Market Share by Region (Representative Graph)
The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the chatbot market include [24]7.ai, Inc., Acuvate, Aivo, Artificial Solutions, Botsify Inc., Creative Virtual Ltd., eGain Corporation, IBM Corporation, Inbenta Technologies Inc., Next IT Corp., Nuance Communications, Inc. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.
METHODOLOGY:
This market research report has been produced by gathering information based on primary and secondary research. Secondary research has been done using various sources, including (but not limited to) Company Websites, Paid Data Sources, Technical Journals, Financial Reports, SEC Filings, and other different industry publications. Additionally, our team conducts extensive primary research with key industry participants to gather first-hand data. The data is then analyzed and validated by industry experts.In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.
Frequently Asked Questions (FAQs) about this Report
b. For the year 2021, the global market size for chatbot was valued at USD 786.5 Billion.
b. The global chatbot market growth is estimated to be close to 26.7% between 2023 and 2028.
b. In the global chatbot market, North America holds the largest market share.
b. The global chatbot market is segmented by End-User (Small Enterprises, Medium Enterprises, Large Enterprises), by Application (Bots For Service, Bots For Social Media, Bots For Payments/ Order Processing, Bots For Marketing, Others), by Type (Standalone, Web-based, Messenger-based/Third Party), by Product (Artificial Intelligence, Marketing, Human Intelligence), by Vertical (Healthcare, Retail, Banking, Financial Services, And Insurance (BFSI), Media And Entertainment, Travel & Tourism, E-commerce, Others).
b. The leading players in the global chatbot market are [24]7.ai Inc., Acuvate, Aivo, Artificial Solutions, Botsify Inc., Creative Virtual Ltd., eGain Corporation, IBM Corporation, Inbenta Technologies Inc., Next IT Corp., Nuance Communications Inc.
1 . PREFACE
1.1. Report Description
1.1.1. Objective
1.1.2. Target Audience
1.1.3. Unique Selling Proposition (USP) & offerings
1.2. Research Scope
1.3. Research Methodology
1.3.1. Market Research Process
1.3.2. Market Research Methodology
2 . EXECUTIVE SUMMARY
2.1. Highlights of Market
2.2. Global Market Snapshot
3 . CHATBOT – INDUSTRY ANALYSIS
3.1. Introduction - Market Dynamics
3.2. Market Drivers
3.3. Market Restraints
3.4. Opportunities
3.5. Industry Trends
3.6. Porter’s Five Force Analysis
3.7. Market Attractiveness Analysis
3.7.1 Market Attractiveness Analysis By End-user
3.7.2 Market Attractiveness Analysis By Application
3.7.3 Market Attractiveness Analysis By Type
3.7.4 Market Attractiveness Analysis By Product
3.7.5 Market Attractiveness Analysis By Vertical
3.7.6 Market Attractiveness Analysis By Region
4 . VALUE CHAIN ANALYSIS
4.1. Value Chain Analysis
4.2. Raw Material Analysis
4.2.1. List of Raw Materials
4.2.2. Raw Material Manufactures List
4.2.3. Price Trend of Key Raw Materials
4.3. List of Potential Buyers
4.4. Marketing Channel
4.4.1. Direct Marketing
4.4.2. Indirect Marketing
4.4.3. Marketing Channel Development Trend
5 IMPACT ANALYSIS OF COVID-19 OUTBREAK
5.1. Impact Analysis of Covid-19 Outbreak
5.1.1. Direct Impact on Production
5.1.2. Supply Chain and Market Disruption
5.1.3. Financial Impact on Firms and Financial Markets
5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
5.3. Market: Pre V/S Post COVID-19
5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic
5.5. COVID-19: Micro and Macro Factor Analysis
6 . GLOBAL CHATBOT MARKET ANALYSIS BY END-USER
6.1 Overview by End-user
6.2 Historical and Forecast Data
6.3 Analysis by End-user
6.4 Small Enterprises Historic and Forecast Sales by Regions
6.5 Medium Enterprises Historic and Forecast Sales by Regions
6.6 Large Enterprises Historic and Forecast Sales by Regions
7 . GLOBAL CHATBOT MARKET ANALYSIS BY APPLICATION
7.1 Overview by Application
7.2 Historical and Forecast Data
7.3 Analysis by Application
7.4 Bots For Service Historic and Forecast Sales by Regions
7.5 Bots For Social Media Historic and Forecast Sales by Regions
7.6 Bots For Payments/ Order Processing Historic and Forecast Sales by Regions
7.7 Bots For Marketing Historic and Forecast Sales by Regions
7.8 Others Historic and Forecast Sales by Regions
8 . GLOBAL CHATBOT MARKET ANALYSIS BY TYPE
8.1 Overview by Type
8.2 Historical and Forecast Data
8.3 Analysis by Type
8.4 StAndalone Historic and Forecast Sales by Regions
8.5 Web-based Historic and Forecast Sales by Regions
8.6 Messenger-based/Third party Historic and Forecast Sales by Regions
9 . GLOBAL CHATBOT MARKET ANALYSIS BY PRODUCT
9.1 Overview by Product
9.2 Historical and Forecast Data
9.3 Analysis by Product
9.4 Artificial Intelligence Historic and Forecast Sales by Regions
9.5 Marketing Historic and Forecast Sales by Regions
9.6 Human Intelligence Historic and Forecast Sales by Regions
10 . GLOBAL CHATBOT MARKET ANALYSIS BY VERTICAL
10.1 Overview by Vertical
10.2 Historical and Forecast Data
10.3 Analysis by Vertical
10.4 Healthcare Historic and Forecast Sales by Regions
10.5 Retail Historic and Forecast Sales by Regions
10.6 Banking Financial Services And Insurance (BFSI) Historic and Forecast Sales by Regions
10.7 Media And entertainment Historic and Forecast Sales by Regions
10.8 Travel & Tourism Historic and Forecast Sales by Regions
10.9 E-commerce Historic and Forecast Sales by Regions
10.10. Others Historic and Forecast Sales by Regions
11 . GLOBAL CHATBOT MARKET ANALYSIS BY GEOGRAPHY
11.1. Top Company Share Analysis
11.2. Introduction
11.3. North America Sales Analysis
11.3.1. Overview, Historic and Forecast Sales Analysis
11.3.2. North America By Segment Sales Analysis
11.3.3. North America By Country Sales Analysis
11.3.4. United State Sales Analysis
11.3.5. Canada Sales Analysis
11.3.6. Mexico Sales Analysis
11.4. Europe Sales Analysis
11.4.1. Overview, Historic and Forecast Sales Analysis
11.4.2. Europe by Segment Sales Analysis
11.4.3. Europe by Country Sales Analysis
11.4.4. United Kingdom Sales Analysis
11.4.5. France Sales Analysis
11.4.6. Germany Sales Analysis
11.4.7. Italy Sales Analysis
11.4.8. Russia Sales Analysis
11.4.9. Rest Of Europe Sales Analysis
11.5. Asia Pacific Sales Analysis
11.5.1. Overview, Historic and Forecast Sales Analysis
11.5.2. Asia Pacific by Segment Sales Analysis
11.5.3. Asia Pacific by Country Sales Analysis
11.5.4. China Sales Analysis
11.5.5. India Sales Analysis
11.5.6. Japan Sales Analysis
11.5.7. South Korea Sales Analysis
11.5.8. Australia Sales Analysis
11.5.9. Rest Of Asia Pacific Sales Analysis
11.6. Latin America Sales Analysis
11.6.1. Overview, Historic and Forecast Sales Analysis
11.6.2. Latin America by Segment Sales Analysis
11.6.3. Latin America by Country Sales Analysis
11.6.4. Brazil Sales Analysis
11.6.5. Argentina Sales Analysis
11.6.6. Peru Sales Analysis
11.6.7. Chile Sales Analysis
11.6.8. Rest of Latin America Sales Analysis
11.7. Middle East & Africa Sales Analysis
11.7.1. Overview, Historic and Forecast Sales Analysis
11.7.2. Middle East & Africa by Segment Sales Analysis
11.7.3. Middle East & Africa by Country Sales Analysis
11.7.4. Saudi Arabia Sales Analysis
11.7.5. UAE Sales Analysis
11.7.6. Israel Sales Analysis
11.7.7. South Africa Sales Analysis
11.7.8. Rest Of Middle East And Africa Sales Analysis
12 . COMPETITIVE LANDSCAPE OF THE CHATBOT COMPANIES
12.1. Chatbot Market Competition
12.2. Partnership/Collaboration/Agreement
12.3. Merger And Acquisitions
12.4. New Product Launch
12.5. Other Developments
13 . COMPANY PROFILES OF CHATBOT INDUSTRY
13.1. Company Share Analysis
13.2. Market Concentration Rate
13.3. [24]7.ai Inc.
13.3.1. Company Overview
13.3.2. Company Revenue
13.3.3. Products
13.3.4. Recent Developments
13.4. Acuvate
13.4.1. Company Overview
13.4.2. Company Revenue
13.4.3. Products
13.4.4. Recent Developments
13.5. Aivo
13.5.1. Company Overview
13.5.2. Company Revenue
13.5.3. Products
13.5.4. Recent Developments
13.6. Artificial Solutions
13.6.1. Company Overview
13.6.2. Company Revenue
13.6.3. Products
13.6.4. Recent Developments
13.7. Botsify Inc.
13.7.1. Company Overview
13.7.2. Company Revenue
13.7.3. Products
13.7.4. Recent Developments
13.8. Creative Virtual Ltd.
13.8.1. Company Overview
13.8.2. Company Revenue
13.8.3. Products
13.8.4. Recent Developments
13.9. eGain Corporation
13.9.1. Company Overview
13.9.2. Company Revenue
13.9.3. Products
13.9.4. Recent Developments
13.10. IBM Corporation
13.10.1. Company Overview
13.10.2. Company Revenue
13.10.3. Products
13.10.4. Recent Developments
13.11. Inbenta Technologies Inc.
13.11.1. Company Overview
13.11.2. Company Revenue
13.11.3. Products
13.11.4. Recent Developments
13.12. Next IT Corp.
13.12.1. Company Overview
13.12.2. Company Revenue
13.12.3. Products
13.12.4. Recent Developments
13.13. Nuance Communications Inc.
13.13.1. Company Overview
13.13.2. Company Revenue
13.13.3. Products
13.13.4. Recent Developments
*Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies
LIST OF TABLES
- Market Snapshot
- Drivers : Impact Analysis
- Restraints : Impact Analysis
- List of Raw Material
- List of Raw Material Manufactures
- List of Potential Buyers
- COVID-19 Impact Analysis by Production, Import, Export and Demand
- Pre V/S Post COVID-19
- Estimated Impact Of The Coronavirus (Covid-19) Epidemic
- COVID-19: Micro and Macro Factor Analysis
- Analysis by End-user (USD MN)
- Small Enterprises Market Sales by Geography (USD MN)
- Medium Enterprises Market Sales by Geography (USD MN)
- Large Enterprises Market Sales by Geography (USD MN)
- Analysis Market by Application (USD MN)
- Bots For Service Market Sales by Geography (USD MN)
- Bots For Social Media Market Sales by Geography (USD MN)
- Bots For Payments/ Order Processing Market Sales by Geography (USD MN)
- Bots For Marketing Market Sales by Geography (USD MN)
- Others Market Sales by Geography (USD MN)
- Analysis by Type (USD MN)
- StAndalone Market Sales by Geography (USD MN)
- Web-based Market Sales by Geography (USD MN)
- Messenger-based/Third party Market Sales by Geography (USD MN)
- Analysis by Product (USD MN)
- Artificial Intelligence Market Sales by Geography (USD MN)
- Marketing Market Sales by Geography (USD MN)
- Human Intelligence Market Sales by Geography (USD MN)
- Analysis by Vertical (USD MN)
- Healthcare Market Sales by Geography (USD MN)
- Retail Market Sales by Geography (USD MN)
- Banking Financial Services And Insurance (BFSI) Market Sales by Geography (USD MN)
- Media And entertainment Market Sales by Geography (USD MN)
- Travel & Tourism Market Sales by Geography (USD MN)
- E-commerce Market Sales by Geography (USD MN)
- Others Market Sales by Geography (USD MN)
- Global Chatbot Market Sales by Geography (USD MN)
- North America Market Analysis (USD MN)
- United State Market Analysis (USD MN)
- Canada Market Analysis (USD MN)
- Mexico Market Analysis (USD MN)
- Europe Market Analysis (USD MN)
- Europe Market Estimate by Country (USD MN)
- United Kingdom Market Analysis (USD MN)
- France Market Analysis (USD MN)
- Germany Market Analysis (USD MN)
- Italy Market Analysis (USD MN)
- Russia Market Analysis (USD MN)
- Spain Market Analysis (USD MN)
- Rest of Europe Market Analysis (USD MN)
- Asia Pacific Market Analysis (USD MN)
- China Market Analysis (USD MN)
- Japan Market Analysis (USD MN)
- India Market Analysis (USD MN)
- South Korea Market Analysis (USD MN)
- Australia Market Analysis (USD MN)
- Rest of Asia Pacific Market Analysis (USD MN)
- Latin America Market Analysis (USD MN)
- Brazil Market Analysis (USD MN)
- Argentina Market Analysis (USD MN)
- Peru Market Analysis (USD MN)
- Chile Market Analysis (USD MN)
- Rest of Latin America Market Analysis (USD MN)
- Middle East & Africa Market Analysis (USD MN)
- Saudi Arabia Market Analysis (USD MN)
- UAE Market Analysis (USD MN)
- Israel Market Analysis (USD MN)
- South Africa Market Analysis (USD MN)
- Rest of Middle East and Africa Market Analysis (USD MN)
- Partnership/Collaboration/Agreement
- Mergers And Acquisition
LIST OF FIGURES
- Research Scope of Chatbot Report
- Market Research Process
- Market Research Methodology
- Global Chatbot Market Size, by Region (USD MN)
- Porters Five Forces Analysis
- Market Attractiveness Analysis by End-user
- Market Attractiveness Analysis by Application
- Market Attractiveness Analysis by Type
- Market Attractiveness Analysis by Product
- Market Attractiveness Analysis by Vertical
- Market Attractiveness Analysis by Region
- Value Chain Analysis
- Global Market Analysis by End-user (USD MN)
- Small Enterprises Market Sales by Geography (USD MN)
- Medium Enterprises Market Sales by Geography (USD MN)
- Large Enterprises Market Sales by Geography (USD MN)
- Global Market Analysis by Application (USD MN)
- Bots For Service Market Sales by Geography (USD MN)
- Bots For Social Media Market Sales by Geography (USD MN)
- Bots For Payments/ Order Processing Market Sales by Geography (USD MN)
- Bots For Marketing Market Sales by Geography (USD MN)
- Others Market Sales by Geography (USD MN)
- Global Market Analysis by Type (USD MN)
- StAndalone Market Sales by Geography (USD MN)
- Web-based Market Sales by Geography (USD MN)
- Messenger-based/Third party Market Sales by Geography (USD MN)
- Global Market Analysis by Product (USD MN)
- Artificial Intelligence Market Sales by Geography (USD MN)
- Marketing Market Sales by Geography (USD MN)
- Human Intelligence Market Sales by Geography (USD MN)
- Global Market Analysis by Vertical (USD MN)
- Healthcare Market Sales by Geography (USD MN)
- Retail Market Sales by Geography (USD MN)
- Banking Financial Services And Insurance (BFSI) Market Sales by Geography (USD MN)
- Media And entertainment Market Sales by Geography (USD MN)
- Travel & Tourism Market Sales by Geography (USD MN)
- E-commerce Market Sales by Geography (USD MN)
- Others Market Sales by Geography (USD MN)
- Global Market by Revenue
- North America Market by Revenue
- Europe Market by Revenue
- Asia Pacific Market by Revenue
- Latin America Market by Revenue
- Middle East & Africa Market by Revenue
- Recent Development in Industry
- Top Company Share Analysis
* Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.
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Objectives of Study
- Define and measure the global market
- Volume or revenue forecast of the global market and its various sub-segments with respect to main geographies
- Analyze and identify major market trends along with the factors driving or inhibiting the market growth
- Study the company profiles of the major market players with their market share
- Analyze competitive developments