Global Business Process Outsourcing (BPO) Market Report By Type (HR, Procurement, F&A, Customer Care, Logistics, Sales & Marketing, Training, And Product Engineering), Application (BFSI, Manufacturing, Healthcare, Retail, Telecom, And Others) And By Regions - Industry Trends, Size, Share, Growth, Estimation And Forecast, 2019-2026
ID:VMR11210454
January 2020
Report Formats:

As per this study, the Global Business Process Outsourcing (BPO) Market was valued USD XX.X MN (by revenue) in 2019 and is anticipated to reach USD XX.X MN by 2026 with a CAGR of X.X%.

Business process outsourcing (BPO) is also known as information technology enabled services (ITES). It’s a business practice where one organization hires another for a particular task. In simple term, BPO is the outsourcing of specific business function to another organization for successful operation. Also, it is essential for enhancing speed and efficiency for the overall growth of the organization.
 
Market Dynamics
 
The increasing capacity of organization data is driving the adoption of BPO by the organizations. Rising expenditure on training and IT infrastructure and implementation is another factor fuelling market growth. In addition, the growing need for customer analytics, modernization of the business environment and cloud-based deployment are further boosting the market growth. On the other hand, risk involves with data privacy is the only major factor that can hinder the market growth to some extent.
 
This detailed market study is centered on the data obtained from multiple sources and is analyzed using numerous tools including porter’s five forces analysis, market attractiveness analysis and value chain analysis. These tools are employed to gain insights of the potential value of the market facilitating the business strategists with the latest growth opportunities. Additionally, these tools also provide a detailed analysis of each application/product segment in the global market of business process outsourcing (BPO).
 
Market Segmentation
 
The broad business process outsourcing (BPO) market has been sub-grouped into type and application. The report studies these subsets with respect to the geographical segmentation. The strategists can gain a detailed insight and devise appropriate strategies to target specific market. This detail will lead to a focused approach leading to identification of better opportunities.
 
By Type

  • HR
  • Procurement
  • F&A
  • Customer Care
  • Logistics
  • Sales & Marketing
  • Training
  • Product Engineering
 
By Application
  • BFSI
  • Manufacturing
  • Healthcare
  • Retail
  • Telecom
  • Others
 
Regional Analysis
 
Furthermore, the report comprises of the geographical segmentation which mainly focuses on current and forecast demand for business process outsourcing (BPO) in North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. The report further focuses on demand for individual application segments in all the regions.
 
Europe Business Process Outsourcing (BPO) Market By Revenue (USD MN)
 

 
The report also covers detailed competitive landscape including company profiles of key players operating in the global market. The key players in the business process outsourcing (BPO) market include Accenture, Aegis, Capgemini, Cognizant, EXL, Genpact, HP, IBM, Infosys, Minacs, Mu Sigma, NTT DATA(Dell), TCS, Tech Mahindra, Wipro, and WNS Global. An in-depth view of the competitive outlook includes future capacities, key mergers & acquisitions, financial overview, partnerships, collaborations, new product launches, new product developments and other developments with information in terms of H.Q.
 
 
METHODOLOGY:
 
A combination of primary and secondary research has been used to determine the market estimates and forecasts. Sources used for secondary research include (but not limited to) Paid Data Sources, Company Websites, Technical Journals, Annual Reports, SEC Filings and various other industry publications. Specific details on methodology used for this report can be provided on demand.

1 . PREFACE
       1.1. Report Description
           1.1.1. Objective
           1.1.2. Target Audience
           1.1.3. Unique Selling Proposition (USP) & offerings
       1.2. Research Scope
       1.3. Research Methodology
           1.3.1. Market Research Process
           1.3.2. Market Research Methodology
 
2 . EXECUTIVE SUMMARY
       2.1. Highlights of Business Process Outsourcing  Market
       2.2. Global Business Process Outsourcing  Market Snapshot
 
3 . BUSINESS PROCESS OUTSOURCING  – INDUSTRY ANALYSIS
       3.1. Introduction
       3.2. Market Drivers of Business Process Outsourcing  Market
       3.3. Market Restraints of Business Process Outsourcing  Market
       3.4. Opportunities of Business Process Outsourcing  Market
       3.5. Trends of Business Process Outsourcing  Market
       3.6. Porter’s Five Force Analysis of Business Process Outsourcing  Market
       3.7. Business Process Outsourcing  Market Attractiveness Analysis
           3.7.1 Market Attractive Analysis by Type
           3.7.2 Market Attractive Analysis by Application
           3.7.3 Market Attractive Analysis by Region
 
4 . VALUE CHAIN ANALYSIS
       4.1. Business Process Outsourcing  Value Chain Analysis
       4.2. Business Process Outsourcing  Raw Material Analysis
           4.2.1. List of Raw Materials
           4.2.2. Business Process Outsourcing  Raw Material Manufactures List
           4.2.3. Price Trend of Business Process Outsourcing  Key Raw Materials
       4.3. List of Potential Buyers
       4.4. Marketing Channel
           4.4.1. Direct Marketing
           4.4.2. Indirect Marketing
           4.4.3. Marketing Channel Development Trend
 
5 . GLOBAL BUSINESS PROCESS OUTSOURCING  MARKET ANALYSIS BY TYPE
       5.1 Overview by Type
       5.2 Global Business Process Outsourcing  Market Analysis by Type
       5.3 Market Analysis of HR by Regions
       5.4 Market Analysis of Procurement by Regions
       5.5 Market Analysis of F&A by Regions
       5.6 Market Analysis of Customer Care by Regions
       5.7 Market Analysis of Logistics by Regions
       5.8 Market Analysis of Sales & Marketing by Regions
       5.9 Market Analysis of Training by Regions
       5.10. Market Analysis of Product Engineering by Regions
 
6 . GLOBAL BUSINESS PROCESS OUTSOURCING  MARKET ANALYSIS BY APPLICATION
       6.1 Overview by Application
       6.2 Global Business Process Outsourcing  Market Analysis by Application
       6.3 Market Analysis of BFSI by Regions
       6.4 Market Analysis of Manufacturing by Regions
       6.5 Market Analysis of Healthcare by Regions
       6.6 Market Analysis of Retail by Regions
       6.7 Market Analysis of Telecom by Regions
       6.8 Market Analysis of Others by Regions
 
7 . GLOBAL BUSINESS PROCESS OUTSOURCING  MARKET ANALYSIS BY GEOGRAPHY
       7.1. Regional Outlook
       7.2. Introduction
       7.3. North America
           7.3.1. Overview
           7.3.2. North America Business Process Outsourcing  Market Estimate by Market Segment
           7.3.3. North America Business Process Outsourcing  Market Estimate by Country
           7.3.4. United State
           7.3.5. Rest of North America
       7.4. Europe
           7.4.1. Overview
           7.4.2. Europe Business Process Outsourcing  Market Estimate by Market Segment
           7.4.3. Europe Business Process Outsourcing  Market Estimate by Country
           7.4.4. United Kingdom
           7.4.5. France
           7.4.6. Germany
           7.4.7 Rest of Europe
       7.5. Asia Pacific
           7.5.1. Overview
           7.5.2. Asia Pacific Business Process Outsourcing  Market Estimate by Market Segment
           7.5.3. Asia Pacific Business Process Outsourcing  Market Estimate by Country
           7.5.4. China
           7.5.5. Japan
           7.5.6. India
           7.5.7. Rest of Asia Pacific
       7.6. Latin America
           7.6.1. Overview
           7.6.2. Latin America Business Process Outsourcing  Market Estimate by Market Segment
           7.6.3. Latin America Business Process Outsourcing  Market Estimate by Country
           7.6.4. Brazil
           7.6.5. Rest of Latin America
       7.7. Middle East & Africa
           7.7.1. Overview
           7.7.2. Middle East & Africa Business Process Outsourcing  Market Estimate by Market Segment
           7.7.3. Middle East & Africa Business Process Outsourcing  Market Estimate by Country
           7.7.4. Middle East
           7.7.5. Africa
 
8 . COMPETITIVE LANDSCAPE OF THE BUSINESS PROCESS OUTSOURCING  COMPANIES
       8.1. Business Process Outsourcing  Market Competition
       8.2. Partnership/Collaboration/Agreement
       8.3. Merger And Acquisitions
       8.4. New Product Launch
       8.5. Other Developments
 
9 . COMPANY PROFILES OF BUSINESS PROCESS OUTSOURCING  INDUSTRY
       9.1. Company Share Analysis
       9.2. Market Concentration Rate
       9.3. Accenture
           9.3.1. Company Overview
           9.3.2. Financials
           9.3.3. Products
           9.3.4. Recent Developments
       9.4. Aegis
           9.4.1. Company Overview
           9.4.2. Financials
           9.4.3. Products
           9.4.4. Recent Developments
       9.5. Capgemini
           9.5.1. Company Overview
           9.5.2. Financials
           9.5.3. Products
           9.5.4. Recent Developments
       9.6. Cognizant
           9.6.1. Company Overview
           9.6.2. Financials
           9.6.3. Products
           9.6.4. Recent Developments
       9.7. EXL
           9.7.1. Company Overview
           9.7.2. Financials
           9.7.3. Products
           9.7.4. Recent Developments
       9.8. Genpact
           9.8.1. Company Overview
           9.8.2. Financials
           9.8.3. Products
           9.8.4. Recent Developments
       9.9. HP
           9.9.1. Company Overview
           9.9.2. Financials
           9.9.3. Products
           9.9.4. Recent Developments
       9.10. IBM
           9.10.1. Company Overview
           9.10.2. Financials
           9.10.3. Products
           9.10.4. Recent Developments
       9.11. Infosys
           9.11.1. Company Overview
           9.11.2. Financials
           9.11.3. Products
           9.11.4. Recent Developments
       9.12. Minacs
           9.12.1. Company Overview
           9.12.2. Financials
           9.12.3. Products
           9.12.4. Recent Developments
       9.13. Mu Sigma
           9.13.1. Company Overview
           9.13.2. Financials
           9.13.3. Products
           9.13.4. Recent Developments
       9.14. NTT DATA(Dell)
           9.14.1. Company Overview
           9.14.2. Financials
           9.14.3. Products
           9.14.4. Recent Developments
       9.15. TCS
           9.15.1. Company Overview
           9.15.2. Financials
           9.15.3. Products
           9.15.4. Recent Developments
       9.16. Tech Mahindra
           9.16.1. Company Overview
           9.16.2. Financials
           9.16.3. Products
           9.16.4. Recent Developments
       9.17. Wipro
           9.17.1. Company Overview
           9.17.2. Financials
           9.17.3. Products
           9.17.4. Recent Developments
       9.18. WNS Global
           9.18.1. Company Overview
           9.18.2. Financials
           9.18.3. Products
           9.18.4. Recent Developments
 
 *Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies
 
LIST OF TABLES

  • Global Business Process Outsourcing  Market Snapshot
  • Drivers of The Global Business Process Outsourcing  Market Impact Analysis
  • Restraints of The Global Business Process Outsourcing  Market Impact Analysis
  • List of Raw Material
  • List of Raw Material Manufactures
  • List of Potential Buyers
  • Global Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Global Business Process Outsourcing  Market Analysis in HR by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Procurement by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in F&A by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Customer Care by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Logistics by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Sales & Marketing by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Training by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Product Engineering by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis by Application (USD MN)
  • Global Business Process Outsourcing  Market Analysis in BFSI by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Manufacturing by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Healthcare by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Retail by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Telecom by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Others by Geography (USD MN)
  • Global Business Process Outsourcing  Market by Geography (USD MN)
  • North America Business Process Outsourcing  Market Analysis by Type (USD MN)
  • North America Business Process Outsourcing  Market Estimate by Application (USD MN)
  • North America Business Process Outsourcing  Market Estimate by Country (USD MN)
  • United State Business Process Outsourcing  Market Analysis by Type (USD MN)
  • United State Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Rest of North America Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Rest of North America Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Europe Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Europe Business Process Outsourcing  Market Estimate by Application (USD MN)
  • United Kingdom Business Process Outsourcing  Market Analysis by Type (USD MN)
  • United Kingdom Business Process Outsourcing  Market Estimate by Application (USD MN)
  • France Business Process Outsourcing  Market Analysis by Type (USD MN)
  • France Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Germany Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Germany Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Rest of Europe Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Rest of Europe Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Asia Pacific Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Asia Pacific Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Asia Pacific Business Process Outsourcing  Market Estimate by Country (USD MN)
  • China Business Process Outsourcing  Market Analysis by Type (USD MN)
  • China Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Japan Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Japan Business Process Outsourcing  Market Estimate by Application (USD MN)
  • India Business Process Outsourcing  Market Analysis by Type (USD MN)
  • India Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Rest of Asia Pacific Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Rest of Asia Pacific Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Latin America Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Latin America Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Latin America Business Process Outsourcing  Market Estimate by Country (USD MN)
  • Brazil Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Brazil Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Rest of Latin America Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Rest of Latin America Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Middle East & Africa Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Middle East & Africa Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Middle East & Africa Business Process Outsourcing  Market Estimate by Country (USD MN)
  • Middle East Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Middle East Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Africa Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Africa Business Process Outsourcing  Market Estimate by Application (USD MN)
  • Partnership/Collaboration/Agreement
  • Mergers And Acquisiton
  • New Product Launch
  • Other Developments
  • Company Market Share Analysis, 2019
 
LIST OF FIGURES
  • Research Scope of Business Process Outsourcing  Report
  • Market Research Process
  • Market Research Methodology
  • Global Business Process Outsourcing  Market Size, by Region (USD MN)
  • Porters Five Forces Analysis
  • Market Attractiveness Analysis by Type
  • Market Attractiveness Analysis by Application
  • Market Attractiveness Analysis by Region
  • Value Chain Analysis
  • Global Business Process Outsourcing  Market Analysis by Type (USD MN)
  • Global Business Process Outsourcing  Market Analysis in HR by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Procurement by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in F&A by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Customer Care by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Logistics by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Sales & Marketing by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Training by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Product Engineering by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis by Application (USD MN)
  • Global Business Process Outsourcing  Market Analysis in BFSI by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Manufacturing by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Healthcare by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Retail by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Telecom by Geography (USD MN)
  • Global Business Process Outsourcing  Market Analysis in Others by Geography (USD MN)
  • Latin America Business Process Outsourcing  Market by Revenue
  • Middle East & Africa Business Process Outsourcing  Market by Revenue
  • Recent Development in Business Process Outsourcing  Industry
  • Company Market Share Analysis, 2019
 
 * Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

Objectives of Study

  • Define and measure the global market
  • Volume or revenue forecast of the global market and its various sub-segments with respect to main geographies
  • Analyze and identify major market trends along with the factors driving or inhibiting the market growth
  • Study the company profiles of the major market players with their market share
  • Analyze competitive developments

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