Market Research Report

Global Business Process Outsourcing (BPO) Market Report By Type (HR, Procurement, F&A, Customer Care, Logistics, Sales & Marketing, Training, And Product Engineering), Application (BFSI, Manufacturing, Healthcare, Retail, Telecom, And Others) And By Regions - Industry Trends, Size, Share, Growth, Estimation And Forecast, 2021-2028

ID:VMR11210454
April 2021
Report Formats: Electronic (PDF), MS EXCEL
As per this study, the Global Business Process Outsourcing (BPO) Market was valued USD XX MN (by revenue) in 2021 and is anticipated to reach USD XX MN by 2028 with a CAGR of XX%.

Business process outsourcing (BPO) is also known as information technology enabled services (ITES). It’s a business practice where one organization hires another for a particular task. In simple term, BPO is the outsourcing of specific business function to another organization for successful operation. Also, it is essential for enhancing speed and efficiency for the overall growth of the organization.
 
Market Dynamics
 
The increasing capacity of organization data is driving the adoption of BPO by the organizations. Rising expenditure on training and IT infrastructure and implementation is another factor fuelling market growth. In addition, the growing need for customer analytics, modernization of the business environment and cloud-based deployment are further boosting the market growth. On the other hand, risk involves with data privacy is the only major factor that can hinder the market growth to some extent.
 
This detailed market study is centered on the data obtained from multiple sources and is analyzed using numerous tools including porter’s five forces analysis, market attractiveness analysis and value chain analysis. These tools are employed to gain insights of the potential value of the market facilitating the business strategists with the latest growth opportunities. Additionally, these tools also provide a detailed analysis of each application/product segment in the global market of business process outsourcing (BPO).
 
Market Segmentation
 
The broad business process outsourcing (BPO) market has been sub-grouped into type and application. The report studies these subsets with respect to the geographical segmentation. The strategists can gain a detailed insight and devise appropriate strategies to target specific market. This detail will lead to a focused approach leading to identification of better opportunities.
 
By Type
  • HR
  • Procurement
  • F&A
  • Customer Care
  • Logistics
  • Sales & Marketing
  • Training
  • Product Engineering
 
By Application
  • BFSI
  • Manufacturing
  • Healthcare
  • Retail
  • Telecom
  • Others
 
Regional Analysis
 
Furthermore, the report comprises of the geographical segmentation which mainly focuses on current and forecast demand for business process outsourcing (BPO) in North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. The report further focuses on demand for individual application segments in all the regions.
 
Global Business Process Outsourcing (BPO) Market Share by Region (Representative Graph)
 
Global Business Process Outsourcing (BPO) Market Share
 
The report also covers detailed competitive landscape including company profiles of key players operating in the global market. The key players in the business process outsourcing (BPO) market include Accenture, Aegis, Capgemini, Cognizant, EXL, Genpact, HP, IBM, Infosys, Minacs, Mu Sigma, NTT DATA(Dell), TCS, Tech Mahindra, Wipro, and WNS Global. An in-depth view of the competitive outlook includes future capacities, key mergers & acquisitions, financial overview, partnerships, collaborations, new product launches, new product developments and other developments with information in terms of H.Q.
 
 
METHODOLOGY:
 
A combination of primary and secondary research has been used to determine the market estimates and forecasts. Sources used for secondary research include (but not limited to) Paid Data Sources, Company Websites, Technical Journals, Annual Reports, SEC Filings and various other industry publications. Specific details on methodology used for this report can be provided on demand.

1 . PREFACE
       1.1. Report Description
           1.1.1. Objective
           1.1.2. Target Audience
           1.1.3. Unique Selling Proposition (USP) & offerings
       1.2. Research Scope
       1.3. Research Methodology
           1.3.1. Market Research Process
           1.3.2. Market Research Methodology
 
2 . EXECUTIVE SUMMARY
       2.1. Highlights of Market
       2.2. Global Market Snapshot
 
3 . BUSINESS PROCESS OUTSOURCING (BPO) – INDUSTRY ANALYSIS
       3.1. Introduction - Market Dynamics
       3.2. Market Drivers
       3.3. Market Restraints
       3.4. Opportunities
       3.5. Industry Trends
       3.6. Porter’s Five Force Analysis
       3.7. Market Attractiveness Analysis
           3.7.1 Market Attractiveness Analysis By Type
           3.7.2 Market Attractiveness Analysis By Application
           3.7.3 Market Attractiveness Analysis By Region
 
4 . VALUE CHAIN ANALYSIS
       4.1. Value Chain Analysis
       4.2. Raw Material Analysis
           4.2.1. List of Raw Materials
           4.2.2. Raw Material Manufactures List
           4.2.3. Price Trend of Key Raw Materials
       4.3. List of Potential Buyers
       4.4. Marketing Channel
           4.4.1. Direct Marketing
           4.4.2. Indirect Marketing
           4.4.3. Marketing Channel Development Trend
 
5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK
       5.1. Impact Analysis of Covid-19 Outbreak
           5.1.1. Direct Impact on Production
           5.1.2. Supply Chain and Market Disruption
           5.1.3. Financial Impact on Firms and Financial Markets
       5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
       5.3. Market: Pre V/S Post COVID-19
       5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic 
       5.5. COVID-19: Micro and Macro Factor Analysis
 
6 . GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET ANALYSIS BY TYPE
       6.1 Overview by Type
       6.2 Historical and Forecast Data
       6.3 Analysis by Type
       6.4 HR Historic and Forecast Sales by Regions
       6.6 Procurement Historic and Forecast Sales by Regions
       6.5 F&A Historic and Forecast Sales by Regions
       6.7 Customer Care Historic and Forecast Sales by Regions
       6.8 Logistics Historic and Forecast Sales by Regions
       6.9 Sales & Marketing Historic and Forecast Sales by Regions
       6.10. Training Historic and Forecast Sales by Regions
       6.11 Product Engineering Historic and Forecast Sales by Regions
 
7 . GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET ANALYSIS BY APPLICATION
       7.1 Overview by Application
       7.2 Historical and Forecast Data
       7.3 Analysis by Application
       7.4 BFSI Historic and Forecast Sales by Regions
       7.5 Manufacturing Historic and Forecast Sales by Regions
       7.6 Healthcare Historic and Forecast Sales by Regions
       7.7 Retail Historic and Forecast Sales by Regions
       7.8 Telecom Historic and Forecast Sales by Regions
       7.9 Others Historic and Forecast Sales by Regions
 
8 . GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET ANALYSIS BY GEOGRAPHY
       8.1. Regional Outlook
       8.2. Introduction
       8.3. North America Sales Analysis
           8.3.1. Overview, Historic and Forecast Sales Analysis
           8.3.2. North America By Segment Sales Analysis
           8.3.3. North America By Country Sales Analysis
           8.3.4. United State Sales Analysis
           8.3.5. Canada Sales Analysis
           8.3.6. Mexico Sales Analysis
       8.4. Europe Sales Analysis
           8.4.1. Overview, Historic and Forecast Sales Analysis
           8.4.2. Europe by Segment Sales Analysis
           8.4.3. Europe by Country Sales Analysis
           8.4.4. United Kingdom Sales Analysis
           8.4.5. France Sales Analysis
           8.4.6. Germany Sales Analysis
           8.4.7. Italy Sales Analysis
           8.4.8. Russia Sales Analysis
           8.4.9. Rest Of Europe Sales Analysis
       8.5. Asia Pacific Sales Analysis
           8.5.1. Overview, Historic and Forecast Sales Analysis
           8.5.2. Asia Pacific by Segment Sales Analysis
           8.5.3. Asia Pacific by Country Sales Analysis
           8.5.4. China Sales Analysis
           8.5.5. India Sales Analysis
           8.5.6. Japan Sales Analysis
           8.5.7. South Korea Sales Analysis
           8.5.8. Australia Sales Analysis
           8.5.9. Rest Of Asia Pacific Sales Analysis
       8.6. Latin America Sales Analysis
           8.6.1. Overview, Historic and Forecast Sales Analysis
           8.6.2. Latin America by Segment Sales Analysis
           8.6.3. Latin America by Country Sales Analysis
           8.6.4. Brazil Sales Analysis
           8.6.5. Argentina Sales Analysis
           8.6.6. Peru Sales Analysis
           8.6.7. Chile Sales Analysis
           8.6.8. Rest of Latin America Sales Analysis
       8.7. Middle East & Africa Sales Analysis
           8.7.1. Overview, Historic and Forecast Sales Analysis
           8.7.2. Middle East & Africa by Segment Sales Analysis
           8.7.3. Middle East & Africa by Country Sales Analysis
           8.7.4. Saudi Arabia Sales Analysis
           8.7.5. UAE Sales Analysis
           8.7.6. Israel Sales Analysis
           8.7.7. South Africa Sales Analysis
           8.7.8. Rest Of Middle East And Africa Sales Analysis
 
9 . COMPETITIVE LANDSCAPE OF THE BUSINESS PROCESS OUTSOURCING (BPO) COMPANIES
       9.1. Business Process Outsourcing (Bpo) Market Competition
       9.2. Partnership/Collaboration/Agreement
       9.3. Merger And Acquisitions
       9.4. New Product Launch
       9.5. Other Developments
 
10 . COMPANY PROFILES OF BUSINESS PROCESS OUTSOURCING (BPO) INDUSTRY
       10.1. Top 10  Company Share Analysis
       10.2. Market Concentration Rate
       10.3. Accenture
           10.3.1. Company Overview
           10.3.2. Company Revenue
           10.3.3. Products
           10.3.4. Recent Developments
       10.4. Aegis
           10.4.1. Company Overview
           10.4.2. Company Revenue
           10.4.3. Products
           10.4.4. Recent Developments
       10.5. Capgemini
           10.5.1. Company Overview
           10.5.2. Company Revenue
           10.5.3. Products
           10.5.4. Recent Developments
       10.6. Cognizant
           10.6.1. Company Overview
           10.6.2. Company Revenue
           10.6.3. Products
           10.6.4. Recent Developments
       10.7. EXL
           10.7.1. Company Overview
           10.7.2. Company Revenue
           10.7.3. Products
           10.7.4. Recent Developments
       10.8. Genpact
           10.8.1. Company Overview
           10.8.2. Company Revenue
           10.8.3. Products
           10.8.4. Recent Developments
       10.9. HP
           10.9.1. Company Overview
           10.9.2. Company Revenue
           10.9.3. Products
           10.9.4. Recent Developments
       10.10. IBM
           10.10.1. Company Overview
           10.10.2. Company Revenue
           10.10.3. Products
           10.10.4. Recent Developments
       10.11. Infosys
           10.11.1. Company Overview
           10.11.2. Company Revenue
           10.11.3. Products
           10.11.4. Recent Developments
       10.12. Minacs
           10.12.1. Company Overview
           10.12.2. Company Revenue
           10.12.3. Products
           10.12.4. Recent Developments
       10.13. Mu Sigma
           10.13.1. Company Overview
           10.13.2. Company Revenue
           10.13.3. Products
           10.13.4. Recent Developments
       10.14. NTT DATA(Dell)
           10.14.1. Company Overview
           10.14.2. Company Revenue
           10.14.3. Products
           10.14.4. Recent Developments
       10.15. TCS
           10.15.1. Company Overview
           10.15.2. Company Revenue
           10.15.3. Products
           10.15.4. Recent Developments
       10.16. Tech Mahindra
           10.16.1. Company Overview
           10.16.2. Company Revenue
           10.16.3. Products
           10.16.4. Recent Developments
       10.17. Wipro
           10.17.1. Company Overview
           10.17.2. Company Revenue
           10.17.3. Products
           10.17.4. Recent Developments
       10.18. WNS Global
           10.18.1. Company Overview
           10.18.2. Company Revenue
           10.18.3. Products
           10.18.4. Recent Developments
 
 *Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies

 LIST OF TABLES
 

  •  Market Snapshot
  •  Drivers : Impact Analysis
  •  Restraints : Impact Analysis
  •  List of Raw Material
  •  List of Raw Material Manufactures
  •  List of Potential Buyers
  •  COVID-19 Impact Analysis by Production, Import, Export and Demand
  •  Pre V/S Post COVID-19
  •  Estimated Impact Of The Coronavirus (Covid-19) Epidemic
  •  COVID-19: Micro and Macro Factor Analysis
  •  Analysis by Type (USD MN)
  •  HR Market Sales by Geography (USD MN)
  •  Procurement Market Sales by Geography (USD MN)
  •  F&A Market Sales by Geography (USD MN)
  •  Customer Care Market Sales by Geography (USD MN)
  •  Logistics Market Sales by Geography (USD MN)
  •  Sales & Marketing Market Sales by Geography (USD MN)
  •  Training Market Sales by Geography (USD MN)
  •  Product Engineering Market Sales by Geography (USD MN)
  •  Analysis Market by Application (USD MN)
  •  BFSI Market Sales by Geography (USD MN)
  •  Manufacturing Market Sales by Geography (USD MN)
  •  Healthcare Market Sales by Geography (USD MN)
  •  Retail Market Sales by Geography (USD MN)
  •  Telecom Market Sales by Geography (USD MN)
  •  Others Market Sales by Geography (USD MN)
  •  Global Business Process Outsourcing (Bpo) Market Sales by Geography (USD MN)
  •  North America Market Analysis (USD MN)
  •  United State Market Analysis (USD MN)
  •  Canada Market Analysis (USD MN)
  •  Mexico Market Analysis (USD MN)
  •  Europe Market Analysis (USD MN)
  •  Europe Market Estimate by Country (USD MN)
  •  United Kingdom Market Analysis (USD MN)
  •  France Market Analysis (USD MN)
  •  Germany Market Analysis (USD MN)
  •  Italy Market Analysis (USD MN)
  •  Russia Market Analysis (USD MN)
  •  Spain Market Analysis (USD MN)
  •  Rest of Europe Market Analysis (USD MN)
  •  Asia Pacific Market Analysis (USD MN)
  •  China Market Analysis (USD MN)
  •  Japan Market Analysis (USD MN)
  •  India Market Analysis (USD MN)
  •  South Korea Market Analysis (USD MN)
  •  Australia Market Analysis (USD MN)
  •  Rest of Asia Pacific Market Analysis (USD MN)
  •  Latin America Market Analysis (USD MN)
  •  Brazil Market Analysis (USD MN)
  •  Argentina Market Analysis (USD MN)
  •  Peru Market Analysis (USD MN)
  •  Chile Market Analysis (USD MN)
  •  Rest of Latin America Market Analysis (USD MN)
  •  Middle East & Africa Market Analysis (USD MN)
  •  Saudi Arabia Market Analysis (USD MN)
  •  UAE Market Analysis (USD MN)
  •  Israel Market Analysis (USD MN)
  •  South Africa Market Analysis (USD MN)
  •  Rest of Middle East and Africa Market Analysis (USD MN)
  •  Partnership/Collaboration/Agreement
  •  Mergers And Acquisiton
 
 
 LIST OF FIGURES
 
  •  Research Scope of Business Process Outsourcing (Bpo) Report
  •  Market Research Process
  •  Market Research Methodology
  •  Global Business Process Outsourcing (Bpo) Market Size, by Region (USD MN)
  •  Porters Five Forces Analysis
  •  Market Attractiveness Analysis by Type
  •  Market Attractiveness Analysis by Application
  •  Market Attractiveness Analysis by Region
  •  Value Chain Analysis
  •  Global Market Analysis Type (USD MN)
  •  HR Market Sales by Geography (USD MN)
  •  Procurement Market Sales by Geography (USD MN)
  •  F&A Market Sales by Geography (USD MN)
  •  Customer Care Market Sales by Geography (USD MN)
  •  Logistics Market Sales by Geography (USD MN)
  •  Sales & Marketing Market Sales by Geography (USD MN)
  •  Training Market Sales by Geography (USD MN)
  •  Product Engineering Market Sales by Geography (USD MN)
  •  Global Market Analysis by Application (USD MN)
  •  BFSI Market Sales by Geography (USD MN)
  •  Manufacturing Market Sales by Geography (USD MN)
  •  Healthcare Market Sales by Geography (USD MN)
  •  Retail Market Sales by Geography (USD MN)
  •  Telecom Market Sales by Geography (USD MN)
  •  Others Market Sales by Geography (USD MN)
  •  Global Market by Revenue
  •  North America Market by Revenue
  •  Europe Market by Revenue
  •  Asia Pacific Market by Revenue
  •  Latin America Market by Revenue
  •  Middle East & Africa Market by Revenue
  •  Recent Development in Industry
  •  Top 10  Company Share Analysis
 
 * Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

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Objectives of Study

  • Define and measure the global market
  • Volume or revenue forecast of the global market and its various sub-segments with respect to main geographies
  • Analyze and identify major market trends along with the factors driving or inhibiting the market growth
  • Study the company profiles of the major market players with their market share
  • Analyze competitive developments

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