Global Bot Services Market Report By Technology (Framework, Platform), By Deployment (Websites, Contact Center, Social Media, Mobile Applications), By Mode (Text, Audio, Video), By End User (Banking, Financial Services, and Insurance (BFSI), Retail and eCommerce, Healthcare, Media and Entertainment, Telecom, Government, Education, Travel and Hospitality, Real Estate, Others) And By Regions - Industry Trends, Size, Share, Growth, Estimation and Forecast, 2020-2027

ID:VMR11216229
October 2021
Report Formats:
The global demand for Bot Services Market is presumed to reach the market size of nearly USD XX MN by 2027 from USD XX MN in 2020 with a CAGR of XX% under the study period 2021 - 2027.

Bot services are managed bot support and development services provided by software and service-based firms that assist clients in connecting with their end-users via many popular channels. Service providers offer customized bot services to clients to build, deploy, test, and manage all bot services in a single location or platform. The majority of cloud service providers include artificial intelligence (AI) chatbots as a service with their cloud offerings. This solution is compatible with business websites and applications, including personalized apps like email, Facebook Messenger, Skype, Microsoft Team, and Cortana. Bot services emphasize a user-friendly interface and improved application of artificial intelligence technologies with a Bot system to reduce human contact and boost the efficiency of addressing end-user enquiries. Most customer-centric product development and customer support firms are implementing Bot services to increase query handling time and lessen the pressure on workers for initial interaction with end-users. 

Market Dynamics 

The rising usage of online and internet-based services by end-users is likely to promote market expansion. Growing consumer spending on industrial sectors for outsourced innovative technologies and solutions is also projected to propel the Bot services market. Increased usage of innovative technologies like machine learning and Artificial Intelligence (AI) for customer services is predicted to improve business and revenue potential for Bot service providers. The substantial initial cost required to develop and integrate Bot services with existing websites or resources might limit the market growth. Small and medium-sized enterprises' lack of understanding of Bot services' benefits and budget constraints for advanced technologies are projected to stifle market expansion. 

The research report covers Porter’s Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry’s structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of bot services. The growth and trends of bot services industry provide a holistic approach to this study. 

Market Segmentation

This section of the bot services market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities. 

By Technology
  • Framework
  • Platform

By Deployment
  • Websites
  • Contact Center
  • Social Media
  • Mobile Applications

By Mode
  • Text
  • Audio
  • Video

By End User
  • Banking, Financial Services, And Insurance (Bfsi)
  • Retail And Ecommerce
  • Healthcare
  • Media And Entertainment
  • Telecom
  • Government
  • Education
  • Travel And Hospitality
  • Real Estate
  • Others

Regional Analysis

This section covers the regional outlook, which accentuates current and future demand for the Bot Services market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

Global Bot Services Market Share by Region (Representative Graph)
Global Bot Services Market Share


The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the bot services market include Microsoft, IBM, Facebook, Google, Amazon Web Services, Nuance Communications, Aspect Software, Inbenta Technologies, Creative Virtual, 24/7 Customer. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.
 
METHODOLOGY:

This market research report has been produced by gathering information based on primary and secondary research. Secondary research has been done using various sources, including (but not limited to) Company Websites, Paid Data Sources, Technical Journals, Financial Reports, SEC Filings, and other different industry publications. Additionally, our team conducts extensive primary research with key industry participants to gather first-hand data. The data is then analyzed and validated by industry experts.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

1 . PREFACE
       1.1. Report Description
           1.1.1. Objective
           1.1.2. Target Audience
           1.1.3. Unique Selling Proposition (USP) & offerings
       1.2. Research Scope
       1.3. Research Methodology
           1.3.1. Market Research Process
           1.3.2. Market Research Methodology
 
2 . EXECUTIVE SUMMARY
       2.1. Highlights of Market
       2.2. Global Market Snapshot
 
3 . BOT SERVICES – INDUSTRY ANALYSIS
       3.1. Introduction - Market Dynamics
       3.2. Market Drivers
       3.3. Market Restraints
       3.4. Opportunities
       3.5. Industry Trends
       3.6. Porter’s Five Force Analysis
       3.7. Market Attractiveness Analysis
           3.7.1 By Technology
           3.7.2 By Deployment
           3.7.3 By Mode
           3.7.4 By End User
           3.7.5 By Region
 
4 . VALUE CHAIN ANALYSIS
       4.1. Value Chain Analysis
       4.2. Raw Material Analysis
           4.2.1. List of Raw Materials
           4.2.2. Raw Material Manufactures List
           4.2.3. Price Trend of Key Raw Materials
       4.3. List of Potential Buyers
       4.4. Marketing Channel
           4.4.1. Direct Marketing
           4.4.2. Indirect Marketing
           4.4.3. Marketing Channel Development Trend
 
5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK
       5.1. Impact Analysis of Covid-19 Outbreak
           5.1.1. Direct Impact on Production
           5.1.2. Supply Chain and Market Disruption
           5.1.3. Financial Impact on Firms and Financial Markets
       5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
       5.3. Market: Pre V/S Post COVID-19
       5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic
       5.5. COVID-19: Micro and Macro Factor Analysis
 
6 . GLOBAL BOT SERVICES MARKET ANALYSIS BY TECHNOLOGY
       6.1 Overview by Technology
       6.2 Historical and Forecast Data
       6.3 Analysis by Technology
       6.4 Framework Market by Regions
       6.5 Platform Market by Regions
 
7 . GLOBAL BOT SERVICES MARKET ANALYSIS BY DEPLOYMENT
       7.1 Overview by Deployment
       7.2 Historical and Forecast Data
       7.3 Analysis by Deployment
       7.4 Websites Market by Regions
       7.5 Contact Center Market by Regions
       7.6 Social Media Market by Regions
       7.7 Mobile Applications Market by Regions
 
8 . GLOBAL BOT SERVICES MARKET ANALYSIS BY MODE
       8.1 Overview by Mode
       8.2 Historical and Forecast Data
       8.3 Analysis by Mode
       8.4 Text Market by Regions
       8.5 Audio Market by Regions
       8.6 Video Market by Regions
 
9 . GLOBAL BOT SERVICES MARKET ANALYSIS BY END USER
       9.1 Overview by End User
       9.2 Historical and Forecast Data
       9.3 Analysis by End User
       9.4 Banking, Financial Services, and Insurance (BFSI) Market by Regions
       9.5 Retail and eCommerce Market by Regions
       9.6 Healthcare Market by Regions
       9.7 Media and Entertainment Market by Regions
       9.8 Telecom Market by Regions
       9.9 Government Market by Regions
       9.10. Education Market by Regions
       9.11 Travel and Hospitality Market by Regions
       9.12 Real Estate Market by Regions
       9.13 Others Market by Regions
 
10 . GLOBAL BOT SERVICES MARKET ANALYSIS BY GEOGRAPHY
       10.1. Regional Outlook
       10.2. Introduction
       10.3. North America
           10.3.1. Overview, Historic and Forecast Data
           10.3.2. North America By Segment
           10.3.3. North America By Country
           10.3.4. United State
           10.3.5. Canada
           10.3.6. Mexico
       10.4. Europe
           10.4.1. Overview, Historic and Forecast Data
           10.4.2. Europe by Segment
           10.4.3. Europe by Country
           10.4.4. United Kingdom
           10.4.5. France
           10.4.6. Germany
           10.4.7. Italy
           10.4.8. Russia
           10.4.9. Rest Of Europe
       10.5. Asia Pacific
           10.5.1. Overview, Historic and Forecast Data
           10.5.2. Asia Pacific by Segment
           10.5.3. Asia Pacific by Country
           10.5.4. China
           10.5.5. India
           10.5.6. Japan
           10.5.7. South Korea
           10.5.8. Australia
           10.5.9. Rest Of Asia Pacific
       10.6. Latin America
           10.6.1. Overview, Historic and Forecast Data
           10.6.2. Latin America by Segment
           10.6.3. Latin America by Country
           10.6.4. Brazil
           10.6.5. Argentina
           10.6.6. Peru
           10.6.7. Chile
           10.6.8. Rest of Latin America
       10.7. Middle East & Africa
           10.7.1. Overview, Historic and Forecast Data
           10.7.2. Middle East & Africa by Segment
           10.7.3. Middle East & Africa by Country
           10.7.4. Saudi Arabia
           10.7.5. UAE
           10.7.6. Israel
           10.7.7. South Africa
           10.7.8. Rest Of Middle East And Africa
 
11 . COMPETITIVE LANDSCAPE OF THE BOT SERVICES COMPANIES
       11.1. Bot Services Market Competition
       11.2. Partnership/Collaboration/Agreement
       11.3. Merger And Acquisitions
       11.4. New Product Launch
       11.5. Other Developments
 
12 . COMPANY PROFILES OF BOT SERVICES INDUSTRY
       12.1. Company Share Analysis
       12.2. Market Concentration Rate
       12.3. Microsoft
           12.3.1. Company Overview
           12.3.2. Financials
           12.3.3. Products
           12.3.4. Recent Developments
       12.4. IBM
           12.4.1. Company Overview
           12.4.2. Financials
           12.4.3. Products
           12.4.4. Recent Developments
       12.5. Facebook
           12.5.1. Company Overview
           12.5.2. Financials
           12.5.3. Products
           12.5.4. Recent Developments
       12.6. Google
           12.6.1. Company Overview
           12.6.2. Financials
           12.6.3. Products
           12.6.4. Recent Developments
       12.7. Amazon Web Services
           12.7.1. Company Overview
           12.7.2. Financials
           12.7.3. Products
           12.7.4. Recent Developments
       12.8. Nuance Communications
           12.8.1. Company Overview
           12.8.2. Financials
           12.8.3. Products
           12.8.4. Recent Developments
       12.9. Aspect Software
           12.9.1. Company Overview
           12.9.2. Financials
           12.9.3. Products
           12.9.4. Recent Developments
       12.10. Inbenta Technologies
           12.10.1. Company Overview
           12.10.2. Financials
           12.10.3. Products
           12.10.4. Recent Developments
       12.11. Creative Virtual
           12.11.1. Company Overview
           12.11.2. Financials
           12.11.3. Products
           12.11.4. Recent Developments
       12.12. 24/7 Customer
           12.12.1. Company Overview
           12.12.2. Financials
           12.12.3. Products
           12.12.4. Recent Developments
 
 *Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies
 
LIST OF TABLES

  • Market Snapshot
  • Drivers : Impact Analysis
  • Restraints : Impact Analysis
  • List of Raw Material
  • List of Raw Material Manufactures
  • List of Potential Buyers
  • COVID-19 Impact Analysis by Production, Import, Export and Demand
  • Pre V/S Post COVID-19
  • Estimated Impact Of The Coronavirus (Covid-19) Epidemic
  • COVID-19: Micro and Macro Factor Analysis
  • Analysis by Technology  (USD MN)
  • Framework Market by Geography (USD MN)
  • Platform Market by Geography (USD MN)
  • Analysis Market by Deployment  (USD MN)
  • Websites Market by Geography (USD MN)
  • Contact Center Market by Geography (USD MN)
  • Social Media Market by Geography (USD MN)
  • Mobile Applications Market by Geography (USD MN)
  • Analysis by Mode  (USD MN)
  • Text Market by Geography (USD MN)
  • Audio Market by Geography (USD MN)
  • Video Market by Geography (USD MN)
  • Analysis by End User  (USD MN)
  • Banking, Financial Services, and Insurance (BFSI) Market by Geography (USD MN)
  • Retail and eCommerce Market by Geography (USD MN)
  • Healthcare Market by Geography (USD MN)
  • Media and Entertainment Market by Geography (USD MN)
  • Telecom Market by Geography (USD MN)
  • Government Market by Geography (USD MN)
  • Education Market by Geography (USD MN)
  • Travel and Hospitality Market by Geography (USD MN)
  • Real Estate Market by Geography (USD MN)
  • Others Market by Geography (USD MN)
  • Global Bot Services Market by Geography (USD MN)
  • North America Market Analysis (USD MN)
  • United State Market Analysis (USD MN)
  • Canada Market Analysis (USD MN)
  • Mexico Market Analysis (USD MN)
  • Europe Market Analysis (USD MN)
  • Europe Market Estimate by Country (USD MN)
  • United Kingdom Market Analysis (USD MN)
  • France Market Analysis (USD MN)
  • Germany Market Analysis (USD MN)
  • Italy Market Analysis (USD MN)
  • Russia Market Analysis (USD MN)
  • Spain Market Analysis (USD MN)
  • Rest of Europe Market Analysis (USD MN)
  • Asia Pacific Market Analysis (USD MN)
  • China Market Analysis (USD MN)
  • Japan Market Analysis (USD MN)
  • India Market Analysis (USD MN)
  • South Korea Market Analysis (USD MN)
  • Australia Market Analysis (USD MN)
  • Rest of Asia Pacific Market Analysis (USD MN)
  • Latin America Market Analysis (USD MN)
  • Brazil Market Analysis (USD MN)
  • Argentina Market Analysis (USD MN)
  • Peru Market Analysis (USD MN)
  • Chile Market Analysis (USD MN)
  • Rest of Latin America Market Analysis (USD MN)
  • Middle East & Africa Market Analysis (USD MN)
  • Saudi Arabia Market Analysis (USD MN)
  • UAE Market Analysis (USD MN)
  • Israel Market Analysis (USD MN)
  • South Africa Market Analysis (USD MN)
  • Rest of Middle East and Africa Market Analysis (USD MN)
  • Partnership/Collaboration/Agreement
  • Mergers And Acquisiton
 
LIST OF FIGURES
 
  • Research Scope of Bot Services Report
  • Market Research Process
  • Market Research Methodology
  • Global Bot Services Market Size, by Region (USD MN)
  • Porters Five Forces Analysis
  • Market Attractiveness Analysis by Technology
  • Market Attractiveness Analysis by Deployment
  • Market Attractiveness Analysis by Mode
  • Market Attractiveness Analysis by End User
  • Market Attractiveness Analysis by Region
  • Value Chain Analysis
  • Global Market Analysis by Technology  (USD MN)
  • Framework Market by Geography (USD MN)
  • Platform Market by Geography (USD MN)
  • Global Market Analysis by Deployment  (USD MN)
  • Websites Market by Geography (USD MN)
  • Contact Center Market by Geography (USD MN)
  • Social Media Market by Geography (USD MN)
  • Mobile Applications Market by Geography (USD MN)
  • Global Market Analysis by Mode  (USD MN)
  • Text Market by Geography (USD MN)
  • Audio Market by Geography (USD MN)
  • Video Market by Geography (USD MN)
  • Global Market Analysis by End User  (USD MN)
  • Banking, Financial Services, and Insurance (BFSI) Market by Geography (USD MN)
  • Retail and eCommerce Market by Geography (USD MN)
  • Healthcare Market by Geography (USD MN)
  • Media and Entertainment Market by Geography (USD MN)
  • Telecom Market by Geography (USD MN)
  • Government Market by Geography (USD MN)
  • Education Market by Geography (USD MN)
  • Travel and Hospitality Market by Geography (USD MN)
  • Real Estate Market by Geography (USD MN)
  • Others Market by Geography (USD MN)
  • Global Market by Revenue
  • North America Market by Revenue
  • Europe Market by Revenue
  • Asia Pacific Market by Revenue
  • Latin America Market by Revenue
  • Middle East & Africa Market by Revenue
  • Recent Development in Industry
  • Company Market Share Analysis, 2020
 
* Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

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