Contact Center Intelligence Market Worth to Outgrow by USD 4514.8 MN By 2027

Posted On April 08, 2021     

According to the research report by Value Market Research, the Global Contact Center Intelligence Market is likely to grow to USD 4514.8 MN by 2027 with a CAGR of 20% during the year 2021-2027. Contact centers trying their best to leverage collaboration technology's power to improve customer service and deliver personalized customer experiences will be the main driving force behind the contact center intelligence market. The automation of routine tasks across industries and easy integration of various business tools like CRM help desks will benefit market growth. Real-time monitoring of customer queries, efficient analysis of large data sets using AI, and 24/7 customer support will make it a win-win solution for both corporates and customers. The ability to resolve customer issues faster and improve the overall customer experience will be a market booster. The lack of expertise, high maintenance costs, and initial costs are a few challenges faced by the market.

Contact center intelligence is a set of integrated solutions powered by AI to improve the customer experience and operational efficiency by providing efficient and effective technical support, customer service, and sales assistance. The three critical areas of the workflow, self-service, real-time analytics & agent assist, and post-call analytics, are covered. The self-service solution allows customers to build powerful chatbots and AI-driven interactive voice response (IVR). The live-call analytics & agent assist solution provides AI-powered speech analytics in real-time. Post-call analytics solution focuses on delivering customer insights from previously recorded calls or chats.

"Global Contact Center Intelligence Market Report By Solution (Chatbot, Intelligent Virtual Assistant (IVA), Intelligent Interactive Voice Response (IVR) System), By Service (Integration & Deployment, Support & Maintenance, Training & Consulting, Managed Services), By Technology (Natural Language Processing, Machine Learning, Automatic Speech Recognition, Computer Vision, Video Recognition), By End-User (BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel & Hospitality, Others) And By Regions - Industry Trends, Size, Share, Growth, Estimation And Forecast, 2021-2027" is an elaborate report providing market data on the basis of segments and geography.

On the basis of solution the market is segmented into Chatbot, Intelligent Virtual Assistant (IVA), Intelligent Interactive Voice Response (IVR) System. By service the contact center intelligence market is categorised as Integration & Deployment, Support & Maintenance, Training & Consulting, Managed Services. By technology the contact center intelligence market is categorised as Natural Language Processing, Machine Learning, Automatic Speech Recognition, Computer Vision, Video Recognition. Based on end-user the contact center intelligence market is segmented  as BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel & Hospitality, Others.  By geography the report is bifurcated into North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Contact Center Intelligence is the dominating region. The data tables in this section depict the market estimate by market segment.

The Report Segments Global Contact Center Intelligence Market -
By Solution

  • Chatbot
  • Intelligent Virtual Assistant (IVA)
  • Intelligent Interactive Voice Response (IVR) System

 
By Service

  • Integration & Deployment
  • Support & Maintenance
  • Training & Consulting
  • Managed Services

 
By Technology

  • Natural Language Processing
  • Machine Learning
  • Automatic Speech Recognition
  • Computer Vision
  • Video Recognition

 
By End-User

  • BFSI
  • Consumer Goods & Retail
  • Government
  • Healthcare
  • IT & Telecom
  • Travel & Hospitality
  • Others

 
By Region

  • North America
  • Europe
  • The Asia Pacific
  • Latin America
  • The Middle East and Africa

 
Players Profiled In the Report:
Amazon Web Services Inc., Avaya Inc., IBM Corporation, Google Inc, Artificial Solutions International AB, Microsoft Corporation, Nuance Communications, Inc., SAP SE, Oracle Corporation, and Zendesk, Inc.

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