Market Research Report

글로벌 헬스케어 고객 경험 관리(CXM) 서비스 시장 보고서분석별 제공(솔루션, 서비스)도구(음성 분석, EFM 소프트웨어,텍스트 분석, 웹 분석 및콘텐츠 관리, 기타), 터치 방식포인트 유형(콜센터, 매장/지점,소셜 미디어 플랫폼, 이메일, 모바일,웹 서비스, 기타), 배포별유형(온프레미스, 클라우드) 및 기준지역 - 업계 동향, 규모,점유율, 성장, 추정 및 예측,2023년부터 2032년까지, 2023-2032

ID:VMR112114211
April 2024
REPORT FORMATS: ELECTRONIC (PDF), MS EXCEL

Frequently Asked Questions (FAQs) about this Report

In 2023, the global market size for Healthcare Customer Experience Management (CXM) Services was worth USD 14.02 Billion.

Between 2024 and 2032, the Worldwide Healthcare Customer Experience Management (CXM) Services Market growth is projected to be nearly 15.56%.

North America accounts for the largest market share of the Global Healthcare Customer Experience Management (CXM) Services Market.

The Global Healthcare Customer Experience Management (CXM) Services Market is segmented by Offering (Solution, Services), by Analytical Tools (Speech Analytics, EFM Software, Text Analytics, Web Analytics & Content Management, Others), by Touch Point Type (Call Centers, Stores/Branches, Social Media Platform, Email, Mobile, Web Services, Others), by Deployment Type (On-premise, Cloud).

The leading players in the Global Healthcare Customer Experience Management (CXM) Services Market are Clarabridge, Adobe Inc., Freshworks Inc., Avaya Inc., International Business Machines Corporation, Genesys, Miraway, Medallia Inc., Oracle Corporation, Open Text Corporation, SAP SE, Qualtrics, Service Management Group (SMG), SAS Institute Inc., Tech Mahindra Limited, Verint, Zendesk.
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Objectives of Study
  • Define and measure the global market
  • Volume or revenue forecast of the global market and its various sub-segments with respect to main geographies
  • Analyze and identify major market trends along with the factors driving or inhibiting the market growth
  • Study the company profiles of the major market players with their market share
  • Analyze competitive developments
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Key questions answered by the report

  • What is the current market size and trends?
  • What will be the market size during the forecast period?
  • How various market factors such as a driver, restraints, and opportunity impact the market?
  • What are the dominating segment and region in the market and why

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