Market Research Report

グローバルヘルスケアの顧客体験管理(CXM) サービス市場レポートオファリング (ソリューション、サービス)、分析別ツール (音声分析、EFM ソフトウェア、テキスト分析、ウェブ分析、コンテンツ管理、その他)、タッチによるポイントタイプ(コールセンター、店舗・支店、ソーシャルメディアプラットフォーム、電子メール、モバイル、Web サービス、その他)、展開別タイプ (オンプレミス、クラウド) と基準地域 - 業界の動向、規模、シェア、成長、推定と予測、2023~2032年, 2023-2032

April 2024

Frequently Asked Questions (FAQs) about this Report

In 2023, the global market size for Healthcare Customer Experience Management (CXM) Services was worth USD 14.02 Billion.

Between 2024 and 2032, the Worldwide Healthcare Customer Experience Management (CXM) Services Market growth is projected to be nearly 15.56%.

North America accounts for the largest market share of the Global Healthcare Customer Experience Management (CXM) Services Market.

The Global Healthcare Customer Experience Management (CXM) Services Market is segmented by Offering (Solution, Services), by Analytical Tools (Speech Analytics, EFM Software, Text Analytics, Web Analytics & Content Management, Others), by Touch Point Type (Call Centers, Stores/Branches, Social Media Platform, Email, Mobile, Web Services, Others), by Deployment Type (On-premise, Cloud).

The leading players in the Global Healthcare Customer Experience Management (CXM) Services Market are Clarabridge, Adobe Inc., Freshworks Inc., Avaya Inc., International Business Machines Corporation, Genesys, Miraway, Medallia Inc., Oracle Corporation, Open Text Corporation, SAP SE, Qualtrics, Service Management Group (SMG), SAS Institute Inc., Tech Mahindra Limited, Verint, Zendesk.
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