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全球客户参与解决方案市场按组件报告(解决方案(分析和报告、全渠道、机器人流程优化、自助服务、劳动力优化)、服务(集成和部署、支持和维护、培训和咨询)),作者:由企业部署(托管、内部部署)规模(中小企业、大型企业),按最终用途(BFSI、零售和消费者商品、医疗保健、IT 和电信、政府、能源和公用事业、制造业、旅行和酒店、其他)以及按地区-行业趋势,规模、份额、增长、估计和预测,2023-2032

April 2024

Frequently Asked Questions (FAQs) about this Report

For the year 2023, the global market size for Customer Engagement Solutions Market was valued at USD 22.98 Billion.

The Global Customer Engagement Solutions Market growth is estimated to be close to 12.46% between 2024 and 2032.

In the Global Customer Engagement Solutions Market, North America holds the largest market share.

The Global Customer Engagement Solutions Market is segmented by Component (Solution (Analytics & Reporting, Omnichannel, Robotic Process Optimization, Self-Service, Workforce Optimization), Services (Integration & Deployment, Support & Maintenance, Training & Consulting)), by Deployment (Hosted, On-Premise), by Enterprise Size (SMEs, Large Enterprises), by End-use (BFSI, Retail & Consumer Goods, Healthcare, It & Telecom, Government, Energy & Utilities, Manufacturing, Travel & Hospitality, Others).

The leading players in the Global Customer Engagement Solutions Market are Alvaria, Inc., Avaya Inc., Calabrio Inc., Genesys, IBM Corporation, NICE, Nuance Communications Inc., OpenText Corporation, Oracle Corporation, Pegasystems Inc., Salesforce.com Inc., SAP SE, Verint Systems Inc.
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  • Analyze competitive developments
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Key questions answered by the report

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  • What will be the market size during the forecast period?
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